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Yes, there are separate penalties for late filing and late payment with NYS Department of Labor. Even if you file your quarterly report on time, you'll still face interest charges and penalties if you don't pay the taxes owed by the deadline. The interest rate is set by the state and compounds daily, so it adds up quickly. I learned this the hard way when I had a cash flow issue one quarter - filed on time but paid a week late and got hit with both interest and a penalty fee. It's worth setting up automatic payments or at least calendar reminders to avoid these extra costs.
That's a really important distinction about separate penalties for filing vs payment! I'm just getting started with handling payroll myself and want to avoid any costly mistakes. Do you happen to know what the typical penalty percentage is for late payment, or does it vary based on how late you are? Also, when you mention automatic payments, can those be set up directly through the NYS Department of Labor system or do you need to go through your bank?
For penalty specifics, NYS Department of Labor typically charges 1% per month for late payments (with a minimum penalty) plus daily compound interest that's adjusted periodically. The exact rates can change so check their current penalty schedule. As for automatic payments, you can set them up through the NY.gov online services portal once you have your employer account established - look for the "Online Services" section on the DOL website. You'll need your employer registration number to access it. I'd recommend calling them to confirm the current penalty structure since rates can shift annually, and having that direct confirmation helps with your budgeting planning.
This is really helpful information about the penalty structure and online payment setup! I'm curious about the employer registration process itself - how long does it typically take to get set up with NYS Department of Labor once you submit your initial application? I want to make sure I have enough lead time before my first quarterly filing deadline. Also, are there any common mistakes new employers make during the registration process that could delay getting the account established?
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@Ella Knight I just went through this exact same nightmare last week! After reading through all these helpful comments, I finally got through using the early morning callback strategy. Called 855-233-8223 at exactly 8:06 AM on a Tuesday, pressed 1 for English, then 3 for card issues, then 9 for callback when the option came up. They called me back in about 22 minutes from a (718) number - make sure to answer any unknown calls that morning! Had my SSN last 4, card number, and zip code ready to go. The whole verification took maybe 2 minutes and they unlocked my card immediately. The rep confirmed that calling between 8-8:15 AM on Tuesday through Thursday is definitely the sweet spot before things get crazy busy. That callback feature is honestly a lifesaver - no more sitting on hold for hours listening to terrible music! Don't lose hope, you WILL get through and get your money. All these tips from everyone really do work! 🙏
@Chloe Mitchell This is so encouraging to read! I ve'been struggling with this for what feels like forever and was starting to lose hope. The callback feature sounds like it s'been a total game changer for everyone - I had no idea that was even an option! Really appreciate you sharing the specific timing and phone number details. Quick question: when they called you back from the 718 (number,) did you have to wait through any menu options or did they connect you straight to a rep? I m'planning to try this exact method tomorrow morning Tuesday (and) want to make sure I m'prepared for the callback. Thanks for giving me hope that there s'actually a way out of this phone tree nightmare! 🤞
@Ella Knight I just got through this morning after being stuck in the same situation for over a week! Used the advice from everyone here and it totally worked. Called 855-233-8223 at exactly 8:04 AM on a Wednesday, pressed 1 for English, then 3 for card issues, then listened for the callback option and pressed 9. They called me back in about 31 minutes from a (347) number - definitely answer any unknown calls that morning because it won't show as the original 855 number! Had my SSN last 4 digits, full 16-digit card number, and zip code written down and ready. Once they called back, the verification was super quick and they had my card unlocked in under 4 minutes. Turns out my card got frozen because I used it at two different stores within an hour 🙄 The rep was actually really helpful and confirmed that the 8-8:20 AM window Tuesday through Thursday is when you have the best shot at getting through. That callback feature is seriously a lifesaver - beats sitting on hold for hours! Hang in there, these strategies really do work and you'll get your money sorted out soon! 💪
@Rajiv Kumar Thank you so much for this detailed update! This whole thread has been incredibly helpful and it s'amazing to see so many people actually getting through with these strategies. I ve'been calling at completely wrong times like (2pm on Mondays 🤦♀️ and) wondering why I never get anywhere. The callback feature sounds like absolute magic - I had no idea Way2Go even offered that option! It s'so frustrating that they freeze cards for normal stuff like shopping at two different stores in an hour, but at least the fix is quick once you get through. I m'definitely trying the Wednesday 8:04 AM approach next week with all my info ready to go. Really appreciate everyone sharing their success stories - gives me hope that I ll'finally get my money sorted out! 🙏
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I'm in the exact same situation and this thread has been a lifesaver! Been trying for 4 days straight with nothing but busy signals and was starting to lose my mind. Reading through everyone's strategies and success stories gives me so much hope. I'm definitely trying the 8 AM approach tomorrow with multiple phones ready. The specific timing advice (dialing at 7:59:45) and the 30-second redial strategy seem to be the common factors in most success stories here. It's incredible how this community has figured out what actually works when the official website just says "try again later." One question for those who got through - did you notice the hold music/messages changing at all during your wait, or any indication of your place in queue? Just want to know what to expect once I hopefully make it past the busy signals! Really appreciate everyone sharing their experiences and coming back with updates. This is exactly the kind of real-world help you can't get anywhere else. Wish me luck for tomorrow morning! 🤞
Hey Makayla! I'm new to this community but have been following this thread closely while dealing with the same nightmare. From what I've read in the success stories here, most people mentioned that once you get past the busy signals and into the actual hold queue, you'll typically hear standard hold music with periodic messages about high call volume and estimated wait times. Some people mentioned the system would give updates like "your call is important to us" every few minutes, but I don't think anyone got specific queue position numbers. The key thing seems to be distinguishing between the immediate busy signal/hang-up (which means keep redialing) versus actually being placed on hold with music (which means you've made it into the queue and should definitely stay on the line). From what Vanessa and others described, once you're actually on hold, it's usually 45-90 minutes but then you do get through to a real person. Good luck tomorrow morning! I'm planning to try the same strategy - setting multiple alarms, having both phones ready, and mentally preparing for those initial redial attempts. We've got all the best strategies from this amazing community, so hopefully we'll both have success stories to share soon! 💪
Good luck tomorrow Makayla! From what I've gathered reading through this thread, once you get into the actual hold queue you'll hear typical hold music with periodic automated messages about call volume. The key is recognizing when you've moved from getting immediate busy signals (keep redialing!) to actually being placed on hold with music (stay on the line no matter what!). Based on the success stories here, the hold time seems to range from 45-90 minutes once you're actually in queue. I know it sounds long, but after days of not getting through at all, that wait time feels totally worth it. Just make sure you're somewhere comfortable with good phone reception so you don't risk losing the call after waiting so long. I'm planning to try the same 8 AM strategy tomorrow too - got my alarms set and both phones charged and ready. This community has given us such great intel on what actually works. Here's hoping we both have success stories to share soon! 🤞
I've been struggling with this exact same issue for the past week and this thread has been absolutely incredible! Reading through everyone's detailed strategies and actual success stories has given me so much hope when I was ready to completely give up. What really amazes me is how this community has essentially decoded the system through shared experiences. The 7:59:45 dial timing, the 30-second redial strategy, avoiding Mondays, trying Wednesday afternoons - these are all real solutions that came from people actually getting through, not generic advice from official websites. I'm definitely going to try the 8 AM approach tomorrow morning with multiple phones ready and all my documents organized. Seeing that Vanessa succeeded on attempt #12 and Rajiv on attempt #14 helps me set realistic expectations - I need to be prepared for persistence, not just a few tries. One thing I'm curious about - for those who successfully got through, how did you stay motivated during those multiple redial attempts? I find myself getting really frustrated after just 5-6 busy signals, but clearly I need to push through way more attempts than that. Thank you to everyone who shared their strategies and especially to those who came back to update us with their success stories. This community support makes such a stressful situation so much more manageable! 🙏
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I'm in this exact same situation - my benefits exhausted about 3 weeks ago and I've been completely lost trying to figure out what to do next. This thread has been such a goldmine of information! I had no clue about the One-Stop Career Centers, Shared Work Program, or the Claimyr service. It's really disappointing that when your benefits hit "exhausted" status, the system basically abandons you with zero guidance about available resources. I've been in event management and the industry is still recovering - finding full-time positions with decent pay has been incredibly difficult. I'm definitely going to try filing a new claim online this week like everyone suggests, even though I doubt I have sufficient recent wages. The One-Stop Career Center route sounds particularly promising for exploring retraining opportunities. Has anyone here actually been successful getting approved for a new claim after exhausting benefits? Would love to hear about real experiences with that process. Thank you so much for asking this question - you've opened up such an important discussion that clearly many of us desperately needed!
I'm going through the exact same thing right now - my benefits just exhausted 10 days ago and I've been feeling completely overwhelmed about what comes next. This entire thread has been incredibly helpful! Like so many others here, I had absolutely no idea about resources like the One-Stop Career Centers, the Shared Work Program, or services like Claimyr that can help you actually get through to speak with someone. It's really frustrating that the my.ny.gov portal just shows that "exhausted" status with zero guidance about what options might be available. I've been in food service management for about 5 years and finding stable positions that pay a living wage has been such a struggle lately. Based on all the great advice here, I'm definitely going to try filing a new claim online this week even if I probably don't have enough recent wages to qualify - at least I'll know for sure where I stand. I'm also going to reach out to my local One-Stop Career Center to see what training programs or other assistance might be available. The Shared Work Program sounds really promising too as a way to get some income while continuing the job search. Thank you so much for posting this question - you've helped so many of us who are dealing with this same confusing situation!
I'm in almost the identical situation - my benefits exhausted about 2 weeks ago and I've been feeling so lost and stressed about what to do next. This whole conversation has been such a lifesaver! Like everyone else, I had zero knowledge about any of these programs and resources that people are mentioning. It's honestly shocking that the NYS system just leaves you hanging with that "exhausted" status and absolutely no information about what might still be available to help. I've been working in catering management and the whole industry has been so unpredictable since COVID - even when you find positions, they often don't offer the hours or pay you need to actually survive. I'm definitely going to follow all the advice here and try filing a new claim online this week, contact my local One-Stop Career Center, and maybe even look into that Claimyr service if I can't get through on the phone. It's such a relief to find this thread and realize that so many of us are going through the exact same confusing and frustrating process. Thank you for sharing your experience and adding to this incredibly valuable discussion!
Connor Murphy
I'm dealing with this exact same situation right now! Got an overpayment notice for $975 about 3 weeks ago and have been checking my mail and email religiously every single day for payment instructions that never came. The anxiety has been absolutely terrible because I genuinely want to pay this back and get it resolved, but they've given me literally no way to do it! Like so many others here, I tried calling the main unemployment line twice and spent hours on hold just to be told they "can't help with overpayment issues" and to "wait for mail that never comes." It's like being stuck in bureaucratic quicksand! I also moved about 7 months ago, so reading about the address database sync issues makes perfect sense now. It's honestly mind-boggling that a government agency can send out scary overpayment notices but can't figure out how to sync their own systems to send payment instructions to the right address. This thread has been such a lifesaver for my mental health - I was starting to think I was going crazy or had somehow missed something obvious. Knowing that so many others are dealing with this exact same nightmare really shows it's a systemic problem, not our fault! @Zara Ahmed thank you SO much for posting this and especially for the follow-up update! Your success story gives me actual hope after weeks of stress. I'm definitely calling 1-800-533-6600 tomorrow morning right at 8:30am with all the fantastic advice from everyone here. Will absolutely post an update once I hopefully get through to them!
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Ava Garcia
This thread has been absolutely incredible - I can't believe how many of us are going through the exact same nightmare! I just got an overpayment notice for $1,150 about 10 days ago and have been completely stressed out because, like everyone else here, I received zero payment instructions. I've been checking my mail twice daily, refreshing my email constantly, and logging into my unemployment account obsessively looking for ANY information on how to actually pay this back. The anxiety has been eating me alive because I genuinely want to resolve this immediately - I hate owing money and just want it gone! But it's like they've intentionally designed the system to make it impossible to be responsible. I also moved about 6 months ago, so reading all these experiences about address database issues makes everything click into place now. I tried calling the main unemployment line yesterday and after 2+ hours on hold, I was told they "can't help with overpayment issues" and to "wait for mail instructions." So incredibly frustrating when you're trying to do the right thing! But this community has been a complete lifesaver for my sanity. Reading @Zara Ahmed's original post and especially the follow-up about getting it resolved has given me actual hope for the first time since I got that scary notice. I'm definitely calling 1-800-533-6600 first thing tomorrow morning at 8:30am sharp with all the great tips from everyone here. Thank you all for sharing your experiences - it's such a relief to know this is a known system problem and not something we did wrong. Will absolutely update once I hopefully get through to them tomorrow!
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