Claimyr Refund Policy

Our guarantee: a live agent, or your money back.

You get a full refund when:

1. We could not connect you with a live agent at the agency you ordered. If the agency takes your number on its own callback line, that counts once the agency calls you back; if its call never comes, you get a full refund.
2. Checkout showed "Guaranteed live agent by the end of the next business day", and we had not connected you with a live agent by the end of the business day after the day you ordered. A business day is a weekday the agency is open, other than a holiday.

Ask for your refund within 7 days of your purchase, in the chat at claimyr.com or by email to support@claimyr.com. We will not respond to refund requests made more than 7 days after the purchase.

IMPORTANT

These are some common issues during the call:

• Call hangs up
• Call goes silent
• Agent is rude or unhelpful
• Call is transferred and then hangs up

In all cases, you are covered under our dropped call insurance policy and you can request another callback for free in the chat at claimyr.com. If we still cannot get you a live agent, you get your money back.

Please do not call the agency on your own while we call for you: it adds calls to the agency's lines and makes it harder for everyone, you included, to reach an agent.