NY Unemployment website completely down - anyone else getting system error?

Same here! Been trying since 7am and keep getting that stupid error. Called the helpline but of course it's just an automated message saying they're experiencing high call volumes 🙄 typical ny unemployment bs

After dealing with the same nightmare for weeks, I finally found a solution that worked for me. Used this service called Claimyr (claimyr.com) that got me connected to an actual human at unemployment. They held my place in line and called me when they had an agent on the phone. Best money I've spent to get my benefits flowing again! They even have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

The website has been crashing every Monday morning for the past month. I've found it usually starts working again around 3-4pm when less people are trying to log in. Annoying af but if you can wait until tonight you'll probably get through.

THIS IS A MAJOR ISSUE AFFECTING EVERYONE RIGHT NOW! I work at a community center helping people with unemployment claims and we've had dozens of calls about this today. There seems to be a system-wide outage. According to my sources, they're doing an unplanned emergency maintenance due to some security issues discovered over the weekend. They haven't officially announced it because they don't want to cause panic. Try again tomorrow morning - should be resolved by then.

Tip from someone who's been through the NY unemployment hellscape for 5 months: when the website is down like this, sometimes you can still certify by phone! Call 1-888-581-5812 and follow the prompts. It's not great but it works when the site is having a meltdown.

Let me tell you what's actually happening. I've been dealing with NY unemployment for over a year now and know how this works. The system crashes EVERY Monday morning between 7am-12pm because their ancient computer system cant handle everyone trying to certify at once. The site is running on technology from like 1997 that they never bothered to upgrade. Best solution is to either certify late Sunday night or wait until Monday evening when traffic dies down. It's been this way forever and they'll never fix it because... well... it's government 🤡

For anyone struggling to reach a human when dealing with ny unemployment system issues, I highly recommend checking out Claimyr.com - it's a service that waits on hold for you and calls you when a real person is on the line. Changed my life when I was dealing with my identity theft issue. Seriously, getting a human on the phone is the ONLY way to resolve complicated issues with unemployment.

I managed to get on the website by using my phone data instead of wifi!!! Try turning off your wifi and using cellular data - worked for me just now!

Its not just you. The entire system seems to be haveing issues today. I checked their twitter and theres tons of people reporting the same error. typical NY unemployment failing when we need it most

When the website is down like this, your best option is to get someone on the phone. After dealing with this BS for months, I learned that talking to a real person is the only way to solve ANYTHING with unemployment. I had the best luck with claimyr.com - they got me connected to an agent when I couldn't get through on my own. The agent was able to process my certification over the phone and even fixed another issue I had been trying to resolve for weeks.

I literally JUST got through on the website after trying all morning. Seems like whatever was broken is starting to work again. Keep trying every 30 mins or so.

Has anyone tried using a VPN? Sometimes these government websites have weird IP blocks that mess things up. I got around a similar issue with the tax website using a VPN set to another state.

Update from the NY DOL: They just posted on Twitter that they're experiencing technical difficulties and working to resolve them ASAP. No ETA provided (of course). https://twitter.com/NYSLabor

I've been dealing with NY unemployment issues for over a year now and have learned a LOT about how to navigate this broken system. Here's what you need to know when facing website issues: - Monday mornings are ALWAYS the worst time to try to access the system. Everyone tries to certify at once and crashes the servers. Try late Sunday night or Monday evening instead. - If you absolutely must certify and the website is down, the phone system sometimes still works: 1-888-581-5812 - Clear your browser cache/cookies before trying again - Try a different browser (Edge seems to work better than Chrome with their site for some reason) - If you're dealing with an urgent issue (payment stopped, account locked, etc) and need to talk to a human, you'll save yourself hours of frustration by using Claimyr.com - they'll wait on hold and get you connected to an actual agent - Document EVERYTHING - dates you tried to certify, screenshot errors, note who you spoke with - If you miss your certification window due to their system being down, explain that when you do reach someone. They can backdate your certification. The NY unemployment system is deliberately difficult to navigate, but there are ways around the obstacles if you know the tricks. Hope this helps someone!

another day, another unemployment website disaster 🤦‍♂️ why am I not surprised

I'm a web developer and I can tell you their site has terrible load balancing. When everyone tries to certify at the same time on Monday morning, their servers can't handle it. Try again later tonight - looking at historical patterns, it usually comes back online around 4-5pm.

Guys I just got through by using my phone's cellular data instead of WiFi AND using incognito mode on my browser. Don't know which one fixed it but I'm finally able to certify!

If you absolutely need to reach someone at NY unemployment today, I'd recommend using claimyr.com - saved me hours of frustration last month when my account got flagged for verification. They wait on hold so you don't have to, then call you when they have an agent on the line. Talking to a real person is the only way to get anything fixed quickly in this broken system.