NY unemployment weekly certification problems - anyone else locked out?

same here!! tried like 10 times already. site keeps timing out when i hit submit. so annoying!!

I've had the SAME PROBLEM for TWO WEEKS now!! The online system is completely broken and nobody at NYSDOL seems to care. I've called over 20 times and either get a busy signal or get disconnected after waiting on hold forever. This is ridiculous - they expect us to certify on time but then make it impossible to do so. I'm missing payments I desperately need because their system is garbage.

I'm having the same problem but I found out they're doing a system update this week. My neighbor works for the unemployment office and said they're upgrading something in the certification system. Should be back to normal by Friday supposedly.

This is a common issue during the first week of each quarter when system loads are highest. The certification system should stabilize soon, but here's what you need to know to protect your benefits: 1. You have until Saturday at midnight to certify for the previous week 2. If you miss that window, you can request backdating through secure message or by phone 3. Document your attempts to certify (screenshots of errors if possible) 4. If you need to reach a representative urgently, try calling exactly at 8:00 AM when lines open 5. Use the automated phone certification system as a backup (1-888-581-5812 for touch-tone phones) The phone system tends to be more reliable during website outages.

I had the same problem last month and after trying for days I finally gave up and tried Claimyr to get through to an agent. It cost money but honestly it was worth it not to lose my benefits. The agent was able to process my certification over the phone and also filed for the previous week I missed. You can see how it works at https://youtu.be/Rdqa1gKtxuE - basically they hold your place in line and call you when an agent is available. Saved me hours of frustration.

I help people with NY unemployment issues regularly, and there's currently a known issue with the certification system that NYSDOL is working to resolve. While you wait for it to be fixed, here are your options: 1. Try the automated phone certification system at 1-888-581-5812 2. Request backdating through secure message in your account 3. Document all error messages you receive REMEMBER: Even if you certify late due to system issues, NYSDOL can backdate your certification without penalty if you explain the technical problems. Just be sure to certify as soon as the system allows you to do so. Also, if you're using a mobile device to certify, try switching to a desktop computer or different browser. Some users report success with Edge or Firefox when Chrome fails.

btw has anyone noticed the payment amounts are different this year? i got $63 less this week than normal and cant figure out why

UPDATE: I was finally able to certify! The automated phone system worked on my second try. For anyone else having this problem, definitely try calling 1-888-581-5812. Thanks everyone for your help!