NY unemployment website keeps crashing when I try to certify weekly

Yes!!!! I've been having the EXACT same issue since last Friday. The website keeps timing out or giving some BS error code when I try to certify. I thought it was just my internet connection but I guess the system is just broken as usual 🙄

After 6 failed attempts with the website, I ended up using this service called Claimyr (claimyr.com) that calls unemployment for you and got a callback with an actual person who helped me certify over the phone. It was the only thing that worked after dealing with the broken site for days. Best decision ever - got my payment processed right away. They also have this helpful video explaining how it works: https://youtu.be/Rdqa1gKtxuE

try clearing your browsers cache and cookies. sometimes that helps. also make sure your not using a vpn when you login cause the site blocks those. ive had this issue a bunch of times.

Idk what's going on with NY unemployment lately but EVERYTHING is broken. I can't certify online, the automated phone system hangs up, and emails go unanswered. How are we supposed to survive when we can't even access our benefits??

Here's what helped me with this exact problem: First, try certifying during off-peak hours - I've had success very early in the morning (5-6am) or late at night after 10pm when server load is lower. Second, if that doesn't work, you can certify by phone at 1-888-581-5812 for touch-tone phones or 1-888-783-1370 for voice recognition. Sometimes the automated system works when the website doesn't. If neither of those options work, your best bet is getting through to a live agent. I wasted days trying to call until I found claimyr.com - they keep calling for you and connect you with an agent. Got my certification issue resolved in one call and my payment was released the next day. Lastly, document everything - take screenshots of errors, note dates/times you tried to certify, and keep a log of all your work search activities. This helps if there's ever a dispute about why you couldn't certify on time. Hope this helps! The system is frustrating but there are workarounds.

its maintenance. they do it every other sunday night. bad timing on there part.

Anyone notice how these issues always happen right when rent is due? 🤔 I swear the system is designed to fail when we need it most

try using incognito mode! worked for me last week when nothing else would

This whole system is just so messed up. I lost my job through no fault of my own and now I have to deal with a broken website just to get the benefits I'm entitled to. Why does everything have to be SO HARD?!?!

This just happened to me too! The only way I got it resolved was by using claimyr.com to get someone on the phone. The agent told me there's been a system-wide glitch affecting a ton of accounts but they can override it on their end. Might be worth a try.

Welcome to ny unemployment where nothing works and nobody cares 😂😭

have you tried accessing the website using microsoft edge? for some weird reason the ny unemployment site works better on that browser. happened to me a few months ago too

I work in IT and this is probably because they're running their system on ancient technology that can't handle the user load. The NY unemployment system runs on COBOL which is a programming language from the 1950s!!! No joke! They just patch things together and hope it holds.

If u miss ur certification window u can still backdate it! u just gotta call and explain the technical difficulties. they'll make u fill out a form but u'll still get paid eventually

I'm dealing with the exact same problem! Been trying since Monday and the site keeps crashing right at the certification questions page. What's really frustrating is that I can log in fine and navigate everywhere else, but as soon as I try to actually certify it either freezes or kicks me out with some generic error message. I've tried different devices, cleared my cache, used incognito mode - nothing works. Really worried about missing my certification deadline and having my benefits delayed. This system is so unreliable when we need it most!