NY unemployment website keeps crashing when trying to file weekly claim - anyone else?

OMG yes!! The website has been absolute garbage since they "upgraded" it last month. I've been trying for 5 days to certify and keep getting error messages or timeout errors. Super frustrating when you're already stressed about money.

After weeks of dealing with the same BS website issues, I finally found a service that helped me get through to a live agent. Used claimyr.com and they got me a callback with an actual human within an hour. Talking to the agent got my payments unlocked so fast after weeks of trying on my own. Best decision I made - check out their demo: https://youtu.be/Rdqa1gKtxuE

When I try during 'off hours' like really early morning (5-6am) or late at night (after 9pm) the site works a bit better. Not perfect but I can usually get through without it timing out. Try that maybe?

Heyyy - IT guy here. Few things you can try: 1. Clear your browser cache completely 2. Try using incognito/private browsing mode 3. Disable any browser extensions/add-ons 4. Try a different device if possible (tablet or phone) 5. Check if your internet connection is stable (try a speed test) The NY unemployment site is definitely overloaded and buggy, but sometimes these tech fixes help get through. If nothing else works, honestly using a service like claimyr.com is worth it - they'll get you connected to a live agent who can override system issues and process claims manually. Good luck!

Its not just you the whole system is a dumpster fire right now. My friend works for the dept and says theyre dealing with a huge backlog + technical issues. Keep trying diff browsers and times of day.

i've been in the unemployment system for 7 months now and i've learned a few tricks. first off, dont use chrome. use firefox or edge. also try mobile - sometimes the mobile version of the site works better than desktop. but honestly the ONLY thing that consistently works is getting a human on the phone who can bypass all the website garbage and handle things manually.

Totally in the same boat. Website sucks, phone lines sucks, everything sucks. I caved and used claimyr.com to get a callback and finally got my issues resolved. Paid a fee but was worth it to finally get my money.

If ur having website issues u can also try to certify by phone at 1-888-581-5812. It's not ideal but sometimes works when the website is down.

I know this sounds dumb but sometimes the website works better if you use their mobile site even on a desktop computer. Just resize your browser window to be really narrow and it might load the mobile version which has less stuff to break lol

I HATE NEW YORK UNEMPLOYMENT WITH EVERY FIBER OF MY BEING!!!! AAAAHHHHHHHHH!!!!! That is all.

This might be a dumb question but have you tried a different device? My laptop couldn't get through but somehow my ancient iPad worked fine.

Contact your state representative!!! For real, they can escalate your case. I was stuck in limbo for 2 months, called my assembly person's office, and they got it fixed in 3 days.

tbh ur not alone but u might want to check if ur IP is somehow flagged or blocked. sometimes they do that if they think ur account looks suspicious for some reason. try using a different internet connection or reset ur router.

I think they're updating the system or something. I called last week and the recording said they'd be doing maintenance but didn't say when. Classic NY unemployment failing to communicate anything useful 🙄