NY unemployment system glitches causing filing issues for some but not others - what's going on?

This seems to be happening to a lot of people right now. There's no clear pattern to who's affected. I work at a career center and have been hearing about this all week from different clients. Some things that have helped: 1. Try filing between 7-8pm or early morning (5-7am) when server load is lower 2. Use Chrome in incognito mode with no extensions running 3. Make sure your address and personal info is EXACTLY as it appears on your initial claim 4. If you get an error, wait 30 minutes before trying again (multiple rapid attempts can trigger security blocks) The NYSDOL system is likely experiencing higher than normal traffic due to the recent wave of seasonal layoffs. They haven't officially acknowledged any issues yet though.

same here!!! tried 6 times today. kept getting kicked out when i click "submit" on the certification page. this is BS cause my benefits r gonna stop if i cant certify by saturday!!

The system is definitely having issues. I'm a software dev and can tell you that these government systems struggle with peak usage times. It's not just you - my wife has had no issues but I keep getting timeout errors. It's probably a load balancing problem on their backend. Try clearing your cookies completely or using a completely different device.

I HAVE BEEN DEALING WITH THIS FOR 3 WEEKS NOW!!!! First they said my claim needed "additional review" then the site wouldn't let me certify, then when I finally got through on the phone the agent said everything looked fine on their end!!! How can it look fine when I'M NOT GETTING PAID??? This system is DESIGNED to be difficult so people give up. My landlord doesn't care about their technical difficulties!

Update: I tried filing at 5:30am this morning and it worked! The website was much faster and I didn't get any errors. For anyone else struggling, definitely try during off-peak hours. I also used Chrome incognito mode as suggested above.

my friend at work said they heard its cuz theyre updating the system for the new 2025 benefit amounts and thats why its glitchy lol maybe thats whats happening

Just a reminder for everyone: If you're unable to certify due to technical issues, document your attempts (screenshots of errors, notes of when you tried, etc). If you end up with a gap in payments, you can request backpay by submitting this documentation along with Form TC-1.5 Request for Backdated Claim Credit. Also, NYSDOL has confirmed they won't consider claims abandoned due to the current technical issues, but you should still try to certify as soon as you can get through.

You have up to 7 days after your regular certification day to submit without needing the backdated claim form. After that, you have 30 days to submit the TC-1.5 form with documentation. Beyond 30 days gets more complicated and requires special approval.

I called NYSDOL this morning and they confirmed they're experiencing "intermittent system performance issues" affecting some accounts but not others. The representative said they're working on it but didn't have an ETA for a fix. She recommended trying during non-peak hours (before 8am or after 7:30pm) and said if you're still having issues by this weekend, you should call the claims center directly for help with manual certification.