New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

If you're having trouble getting through to NYS Department of Labor to ask questions about your specific situation, I found this service called Claimyr that helped me reach an actual agent. You can check it out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I had questions about my claim that I couldn't get answered through the regular channels.

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Interesting, I've never heard of that. How does it work exactly? I might need that if I run into issues with my application.

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From what I understand, it's a service that helps you get connected to actual unemployment office representatives when the phone lines are busy or hard to get through. They basically handle the waiting and calling process for you. Worth checking out if you're having trouble reaching someone at NYS Department of Labor directly about your specific situation.

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Just wanted to add that when you do file your claim, make sure to have all the details about your pension ready - like the monthly amount, start date, and which employer it's from. The online application will ask about any income you're receiving, and being upfront about the pension from the start helps avoid any delays or complications later. I've seen people get their claims held up because they didn't report it initially and then had to explain it later. Good luck with your application!

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That's really helpful advice about having all the pension details ready! I just want to make sure I understand correctly - when they ask about income during the application, I should definitely mention the $850/month pension even though it won't reduce my benefits? I don't want to accidentally trigger any red flags by mentioning it, but I also don't want to get in trouble for not reporting it upfront.

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I'm in a similar situation - been driving for the district for 3 years but this is my first time considering filing for unemployment over the summer. Reading through all these responses is really helpful! One thing I'm still unclear on though - when they ask about "reasonable assurance" on the application, do I check yes or no if my district already told us verbally we'll be back in September? They haven't given us anything in writing yet but our supervisor said we're all expected back. I don't want to mess up my application by answering that question wrong.

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For the reasonable assurance question, verbal promises usually don't count as "reasonable assurance" - it typically needs to be in writing. Since you don't have anything written yet, I'd lean toward answering "no" to that question. The key is being honest about your actual situation. If they later give you a written notice about returning in September, you can always update your information. Better to be accurate about what you actually have in hand right now rather than what you expect to receive.

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Just wanted to add my experience as someone who's been through this process multiple times. I've been driving school bus for 12 years and file for unemployment every summer. The most important thing is to be completely honest on your application and during your weekly certifications. Yes, you can collect benefits even if you have reasonable assurance of returning in the fall - the key is that you must be genuinely available and actively seeking work during the break. I usually look for summer camp transportation jobs, delivery driving, or other temporary positions. Keep detailed records of your job search activities because they may audit your claim. Also, don't let anyone at the school district discourage you from filing - it's your right as long as you meet the eligibility requirements. The benefits really help bridge the gap during those unpaid summer months.

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This is exactly the kind of detailed, practical advice I was hoping to find! Thank you for sharing your 12 years of experience with this process. I feel much more confident about filing now knowing that it's legitimate and that keeping good records is the key. Do you have any tips for the best places to look for those summer driving positions? I'm thinking delivery services might be good since they're always hiring, but I'm not sure what other options might work well for someone with a CDL and school bus experience.

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The whole system is so confusing no matter what age you are!! I'm 45 and still get overwhelmed by all the requirements and forms. At least being older means you probably have more work history to qualify with higher benefit amounts.

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I'm glad you asked this question - it's a common misconception that there's an age limit! I work with a lot of folks in career transitions and can confirm that New York State doesn't have any maximum age restrictions for unemployment benefits. What matters is that you're able and available to work, actively seeking employment, and meet the standard eligibility requirements. At 67 with 8 years at your last job, you likely have strong work history that should qualify you for benefits. Don't let anyone discourage you from filing - you've earned these benefits through your contributions to the system. File as soon as possible since there can be a waiting period, and make sure to document your job search activities from day one.

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This is really helpful information! I didn't realize that having 8 years at my last job would actually help with my benefit amount. Should I file online or is it better to call given my situation? I'm reasonably comfortable with computers but want to make sure I don't mess anything up.

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I'm dealing with this exact same situation right now! Got an overpayment notice for $975 about 3 weeks ago and have been checking my mail and email religiously every single day for payment instructions that never came. The anxiety has been absolutely terrible because I genuinely want to pay this back and get it resolved, but they've given me literally no way to do it! Like so many others here, I tried calling the main unemployment line twice and spent hours on hold just to be told they "can't help with overpayment issues" and to "wait for mail that never comes." It's like being stuck in bureaucratic quicksand! I also moved about 7 months ago, so reading about the address database sync issues makes perfect sense now. It's honestly mind-boggling that a government agency can send out scary overpayment notices but can't figure out how to sync their own systems to send payment instructions to the right address. This thread has been such a lifesaver for my mental health - I was starting to think I was going crazy or had somehow missed something obvious. Knowing that so many others are dealing with this exact same nightmare really shows it's a systemic problem, not our fault! @Zara Ahmed thank you SO much for posting this and especially for the follow-up update! Your success story gives me actual hope after weeks of stress. I'm definitely calling 1-800-533-6600 tomorrow morning right at 8:30am with all the fantastic advice from everyone here. Will absolutely post an update once I hopefully get through to them!

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This thread has been absolutely incredible - I can't believe how many of us are going through the exact same nightmare! I just got an overpayment notice for $1,150 about 10 days ago and have been completely stressed out because, like everyone else here, I received zero payment instructions. I've been checking my mail twice daily, refreshing my email constantly, and logging into my unemployment account obsessively looking for ANY information on how to actually pay this back. The anxiety has been eating me alive because I genuinely want to resolve this immediately - I hate owing money and just want it gone! But it's like they've intentionally designed the system to make it impossible to be responsible. I also moved about 6 months ago, so reading all these experiences about address database issues makes everything click into place now. I tried calling the main unemployment line yesterday and after 2+ hours on hold, I was told they "can't help with overpayment issues" and to "wait for mail instructions." So incredibly frustrating when you're trying to do the right thing! But this community has been a complete lifesaver for my sanity. Reading @Zara Ahmed's original post and especially the follow-up about getting it resolved has given me actual hope for the first time since I got that scary notice. I'm definitely calling 1-800-533-6600 first thing tomorrow morning at 8:30am sharp with all the great tips from everyone here. Thank you all for sharing your experiences - it's such a relief to know this is a known system problem and not something we did wrong. Will absolutely update once I hopefully get through to them tomorrow!

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Yes, there are separate penalties for late filing and late payment with NYS Department of Labor. Even if you file your quarterly report on time, you'll still face interest charges and penalties if you don't pay the taxes owed by the deadline. The interest rate is set by the state and compounds daily, so it adds up quickly. I learned this the hard way when I had a cash flow issue one quarter - filed on time but paid a week late and got hit with both interest and a penalty fee. It's worth setting up automatic payments or at least calendar reminders to avoid these extra costs.

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That's a really important distinction about separate penalties for filing vs payment! I'm just getting started with handling payroll myself and want to avoid any costly mistakes. Do you happen to know what the typical penalty percentage is for late payment, or does it vary based on how late you are? Also, when you mention automatic payments, can those be set up directly through the NYS Department of Labor system or do you need to go through your bank?

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For penalty specifics, NYS Department of Labor typically charges 1% per month for late payments (with a minimum penalty) plus daily compound interest that's adjusted periodically. The exact rates can change so check their current penalty schedule. As for automatic payments, you can set them up through the NY.gov online services portal once you have your employer account established - look for the "Online Services" section on the DOL website. You'll need your employer registration number to access it. I'd recommend calling them to confirm the current penalty structure since rates can shift annually, and having that direct confirmation helps with your budgeting planning.

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This is really helpful information about the penalty structure and online payment setup! I'm curious about the employer registration process itself - how long does it typically take to get set up with NYS Department of Labor once you submit your initial application? I want to make sure I have enough lead time before my first quarterly filing deadline. Also, are there any common mistakes new employers make during the registration process that could delay getting the account established?

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