Update: I finally got through to someone at NYSDOL after using that Claimyr service someone mentioned. The agent confirmed what everyone's been saying - 16 hours counts as 4 days. But here's the important part: my employer had actually reported 16.25 hours because of a 15-minute meeting I forgot about! The agent said they always go with the higher number between what you report and what your employer reports. So even if I had reported 15.9 hours, they would have still counted it as 16.25. Lesson learned - I need to be super precise with my timesheet and make sure I know exactly what my employer is reporting!

Does anyone know if this 4-hour rule applies to self-employment income too? I do some freelancing on the side and I'm trying to figure out how to properly report my hours.

I tried that Claimyr service someone mentioned when I was desperate in January. It actually worked - had me talking to a real agent in like 25 minutes after trying for weeks on my own. They fixed my issue on that call. Not saying you should have to pay to reach the government, but if you're desperate like I was, it might be worth it.

Just wanted to follow up - did you ever get through to someone? Were you able to resolve your pending claim issue?

Just to add my personal experience - anytime I've reported part-time work on my claim, my payment is delayed by 2-3 days compared to weeks with no income. I think this is just standard procedure while they adjust the payment amount. Since your payment history shows it as processed, you should be fine.

UPDATE: The money just hit my account this morning (Monday)! You were all right - the delay seems to have been because I reported part-time income for the first time. Thanks everyone for helping me stay calm and explaining what was happening. Next time I won't panic so quickly!

Update: I FINALLY got through today! Used the 8AM trick and called right when they opened. The agent confirmed everything everyone said here - my case was flagged for review when I reported part-time earnings. She said my employer had reported my wages correctly and everything matched. She processed a manual override and said I should receive all three weeks of partial payments within 2-3 business days. Such a relief! Thanks everyone for your help!

Glad you got through! For anyone else struggling with this issue, remember these key points: 1. Continue certifying every week, even if payments are pending 2. Report your earnings accurately - any discrepancies will cause further delays 3. Answer YES to being ready/available for full-time work (unless you're not) 4. Try calling at strategic times (8:00AM opening or 4:30-5:30PM) 5. If you can't get through after multiple attempts, consider using a service like Claimyr 6. When you do reach someone, ask specifically for a "benefits recalculation review expedition" Hope this helps others avoid the same frustration!

ok so im in a slightly difrent situation but I had this break in claim thing happen to me also. What I learned is dont skip weeks of certifying even if u think you dont qualify that week! This triggers the break in claim thing. Just certify every week no matter what and be honest about hours. they do eventually sort it out.

Thanks everyone for the advice! My son selected 'lack of work' and we're making sure he certifies every week without fail. The certification went through this week but payment is still showing as pending. We'll give it another week before considering calling NYSDOL. It's such a relief to know others have dealt with this seasonal work situation successfully!

Is anyone else having trouble certifying this week too? I wonder if it's related to the same maintenance issue. I keep getting an error message when I try to submit my weekly certification.

UPDATE: The payment history is back up this morning! Everything looks normal now and I can see all my past payments. Thanks everyone for your help!

One more important detail: after they process your retroactive certification, make sure to check your payment history daily. The payments likely won't come all at once - they'll release them individually as they process each week. If you don't see movement within 7-10 business days, call back and reference your previous call (have the date and representative's name if possible).

update us if u get ur $$$ thru! dealing w/the same issue rn so would love to know what works

Did you try emailing them? I've had success with uiclaimadjudication@labor.ny.gov for document issues in the past. Include your full name, NY phone number, last 4 of SSN, and explain your situation clearly. They usually respond within 5-7 days.

update????? did u get thru?? im having similar probs with them losing my stuff

My bf had an overpayment last month and they sent him a letter saying exactly when they would take the money. They ended up taking it from two separate payments (like 50% from each). Maybe check your mail again or your online message inbox?

To summarize for anyone else with overpayment questions: For small overpayments like $220, NYSDOL typically recovers it from 1-2 payments. For larger amounts, they may take 50% of your weekly benefit until it's paid (standard overpayments) or 100% (fraud determinations). You can call and request a payment plan if taking the full amount would cause financial hardship. The determination letter should specify the recovery method they're using in your specific case.

This is excellent advice. The 599 Training program allows you to receive extended benefits while participating in approved training programs. You'll need to apply specifically for this program and get your training approved. Visit the NYSDOL website and search for \

Thank you all for the helpful advice! I'll definitely keep certifying weekly even though it shows zero days. It's frustrating that the NYSDOL website doesn't explain this clearly. I'll look into the 599 Training program too since I've been considering taking some IT certification courses anyway. Fingers crossed there might be an extension before my benefit year ends, but at least now I know I'm doing the right thing by continuing to certify.