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I'm going through the exact same thing right now! Just got approved for my NY unemployment benefits 4 days ago and have been anxiously checking the mailbox every day. Reading through everyone's experiences here has been such a relief - it's clear that 7-14 days is totally normal for the WAY2GO card to arrive. I was starting to worry that something went wrong with my application, but now I feel much better knowing this waiting period is just part of the process. Definitely going to call that WAY2GO customer service number (1-855-233-8124) that so many people have recommended to check on my card status. Sofia, you were really smart to switch to direct deposit right away - I'm planning to do the same as soon as I can access my account online. This community has been incredibly helpful for a newcomer like me trying to navigate the NY unemployment system. Thanks everyone for sharing your timelines and keeping us all sane during this stressful waiting period! 🙏
Yuki, you're definitely not alone in this! I'm also waiting for my WAY2GO card (got approved about a week ago) and this thread has been such a game-changer for my peace of mind. 4 days is still really early in the process based on what everyone's sharing here. That WAY2GO customer service number seems to be super helpful for getting real updates - I'm planning to call them tomorrow too! And yeah, switching to direct deposit once we can access our accounts is definitely the way to go. It's so reassuring to see how supportive this community is when you're dealing with all the stress and uncertainty of NY unemployment. We're all in this together! 🤞
I'm in the exact same situation! Got approved for NY unemployment about a week ago and still waiting for my WAY2GO card to arrive. The anxiety is real when you're depending on that money! But reading through everyone's experiences here has been so reassuring - it sounds like 7-14 days is completely normal for delivery. I'm definitely going to try calling that WAY2GO customer service number (1-855-233-8124) that so many people have mentioned to track my card status. Sofia, you were super smart to switch to direct deposit right away - I wish I had thought of that! Planning to make the switch as soon as I can access my account. Thanks to everyone who's shared their timelines and tips - this community is a lifesaver when you're trying to navigate the NY unemployment system for the first time. It really helps to know we're not alone in this waiting game! 🙏
Carter, you're definitely in good company here! A week in is still totally normal based on everyone's experiences - that 7-14 day window seems to be pretty standard. I'm also waiting for my WAY2GO card (just got approved 3 days ago) and this thread has been such a relief for managing the stress. That customer service number really seems to be the key for getting actual updates on your card status - definitely worth trying! And yeah, switching to direct deposit ASAP once you can access your account is the smart move for sure. It's amazing how supportive this community is when you're dealing with all the uncertainty of NY unemployment. We're all figuring this out together! 💪
Just want to add that restaurant workers sometimes have issues with tip reporting affecting their wage records. Make sure all your tips were properly reported to the NYS Department of Labor through your employer's payroll system, otherwise your base period wages might be lower than expected.
@Mei Zhang definitely file as soon as possible! I went through this same situation a few months ago and was also worried about qualifying. The earnings-based system actually works in your favor - $18,000 over 8 months is way above the $2,700 minimum. One thing to keep in mind is that you'll need to certify for benefits weekly and actively look for work. The NYS Department of Labor website has a step-by-step guide for filing your initial claim. Don't let the delay stress you too much - I know people who filed months later and still got approved. The important thing is getting started now!
@Benjamin Carter That s'really reassuring to hear from someone who went through the same thing! I ve'been so anxious about this whole process. Do you remember roughly how long it took to get approved after you filed? And was the weekly certification process pretty straightforward? I m'worried I ll'mess something up since I ve'never done this before.
I work as a case manager and deal with unemployment claims regularly. From what I've seen, NYS Department of Labor puts a lot of weight on whether you made good faith efforts to address the attendance issues and if the reasons were truly beyond your control. Car breakdowns and childcare emergencies are generally viewed more favorably than just oversleeping or not caring. The fact that you received warnings shows your employer tried to work with you, which can actually help your case - it demonstrates the issues weren't entirely your fault if you kept trying. Make sure to emphasize any steps you took to resolve the problems (looking for backup childcare, trying to fix your car, etc.) during your interview. Good luck!
This is really helpful perspective from someone who sees these cases regularly! I appreciate you pointing out that the warnings might actually work in my favor - I hadn't thought of it that way. I did try to get my car fixed multiple times and looked into backup childcare options, so I'll make sure to mention those efforts during the interview. It's reassuring to know that they do consider whether you were making good faith attempts to solve the problems.
I had a similar situation about a year ago - fired for excessive tardiness due to a combination of public transit issues and medical appointments for my chronic condition. I was really worried about getting denied since I had about 18 late arrivals over 5 months. NYS Department of Labor did approve my claim after about 3 weeks, but the process was nerve-wracking. During the phone interview, they asked very specific questions about each incident and whether I had documentation. What helped my case was that I had saved all my emails to my supervisor about the transit delays and had medical records showing my appointment times. The adjudicator told me that the key factor was that I wasn't being deliberately negligent - I was dealing with circumstances largely outside my control and had made efforts to communicate with my employer. Definitely gather any evidence you have about the car problems and childcare issues, and file your claim as soon as possible. The worst they can do is say no, and you might be pleasantly surprised.
Same struggle here! I've been calling for 2 weeks straight with no luck. The system is clearly overwhelmed. I'm going to try the early morning strategy that @Kiara Fisherman suggested - calling right at 8am sharp. Also thinking about trying that paid service @Paige Cantoni mentioned, even though $20 feels steep. At this point my time is worth more than that! Has anyone had luck with the online portal or is calling really the only way to resolve complex issues?
@Connor O'Neill I feel you on this! I've been in the same boat for about a week now. The online portal is pretty limited - you can check your claim status and submit some basic forms, but for anything that needs actual review or has complications, you definitely need to talk to someone. I tried the web chat feature but it just gives you the same runaround as the phone system. That early morning strategy sounds promising though - I'm gonna set my alarm for 7:55am tomorrow and give it a shot! Let me know how the paid service works out if you try it. We shouldn't have to pay extra but desperate times... 😤
@Connor O'Neill @Anastasia Sokolov I actually tried that paid calling service last week and it worked! Took about 90 minutes but I got through to an actual person. The $20 was annoying to pay but honestly worth it after weeks of frustration. One tip though - make sure you re'available when they call you back because if you miss it, you have to pay again. Also had better luck calling Tuesday-Thursday vs Monday/Friday when they seem even more swamped. Good luck with the early morning strategy! 🤞
I've been dealing with this nightmare for over a month now! Tried everything - calling at different times, using multiple phone numbers, even had my mom try calling from her landline. The "higher than normal call volume" message is such a joke at this point. I'm seriously considering that paid service @Paige Cantoni mentioned because I'm losing my mind here. Has anyone tried showing up in person at a local office? I know they prefer phone calls but I'm desperate. Also wondering if there's a specific time of day that works better - like maybe right after lunch when some people might have given up for the day? This whole system is broken and we're the ones suffering for it. 😡
@Dmitry Ivanov I totally feel your frustration! I ve'been going through the same thing for about 3 weeks now. Regarding showing up in person - I actually tried that last week and they basically told me all services are by phone/online only unless you have a scheduled appointment which (you can only get by... calling them 🙄 .)Such a catch-22! I did notice slightly better luck calling around 2:30-3pm on Wednesdays, maybe because that s'when fewer people are trying? Still took forever but at least I didn t'get an immediate busy signal. The paid service is starting to look more tempting every day - might be worth it just for our sanity at this point!
Kiara Greene
I'm 66 and went through this exact situation about 8 months ago when my manufacturing plant closed down. Can confirm what others have said - social security retirement benefits absolutely do NOT affect your unemployment benefits in New York. The NYS Department of Labor treats them as completely separate programs. When I filed my initial claim and during weekly certifications, I never had to report my social security income because it's not considered wages. However, I did have to be very diligent about documenting my job search activities. At our age, "suitable work" generally means positions that match your skills and experience level, though the pay might be somewhat lower than your previous job. I found success focusing on part-time positions and contract work in my field, which actually worked out well since I could still collect partial unemployment benefits. The key is showing genuine effort in your job search - keep detailed records of applications, networking, and any training or skill-building activities you pursue. Don't let age discourage you from applying broadly!
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Javier Cruz
•This is such valuable insight, Kiara! I really appreciate hearing from someone who recently navigated this process successfully. The part about suitable work being matched to skills and experience is particularly helpful - I was worried they might expect me to take any minimum wage job regardless of my background. Your point about part-time and contract work is interesting too. I hadn't considered that I might be able to collect partial benefits while working part-time. Could you explain a bit more about how that works? Also, when you mention keeping detailed records of job search activities, did the NYS Department of Labor ever actually ask to see your documentation, or was it more about having it ready just in case?
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Paolo Longo
I'm 67 and just started dealing with this situation myself after being laid off from my retail management position last month. Everyone here is absolutely right - social security retirement benefits do NOT affect your unemployment benefits in New York. I was initially confused about this too because it seems counterintuitive, but the NYS Department of Labor confirmed it when I called (after many, many attempts to get through!). The key thing they emphasized to me is that you must still be "able and available" for work, which means actively job searching and willing to accept suitable employment. They don't care that you're collecting social security - what matters is your willingness and ability to work. I've been documenting every job application, networking call, and even online career workshops I attend. Haven't been asked to provide the documentation yet, but I want to be prepared. One thing that's been helpful is focusing on positions that value experience over physical demands, since at our age we bring decades of knowledge to the table. Don't let anyone tell you that collecting social security disqualifies you from unemployment - that's simply not true in New York!
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Bruno Simmons
•Paolo, thanks for sharing your experience! It's really encouraging to hear from someone who just went through the process recently. I'm curious about your mention of focusing on positions that value experience - have you found that employers are receptive to older workers, or have you encountered any age-related challenges in your job search? I'm hoping my 15 years of warehouse experience will be an asset, but I know the job market can be tough for people in their 60s. Also, you mentioned online career workshops - are there any specific programs or resources you'd recommend that have been particularly helpful for someone in our age group?
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