has anyone else noticed that the system seems to be extra broken lately?? like more than usual?? my friend applied in december and got approved in 2 weeks but everyone applying in january is having all these delays and problems getting through

Update: I finally got through! Called the technical support line trick at 7:35am and got connected to someone after about 45 minutes. Turns out there was an issue with my identity verification that never triggered a notification to me. The agent was able to clear it on the spot and said my claim should be processed within 72 hours. Thanks everyone for all your help and suggestions!

Thanks everyone for all the helpful advice! I was able to check my ERAP application status online and found out that they did pay my landlord $5,860 two months ago! I'm going to confront him with this information and make sure he applies it to my account. I'll also look into making a complaint since he's been charging me late fees which apparently he's not allowed to do after accepting the assistance. I appreciate all your help!

Glad you were able to find the information! I'd recommend communicating with your landlord in writing (email or certified letter) about this discovery, so you have documentation of informing them. If they're uncooperative, contact the Legal Aid Society or Housing Court Answers for free legal assistance with addressing the situation.

Anyone else notice how the NYSDOL system always has these "glitches" that somehow reduce your benefits or make things more complicated?? NEVER seems to glitch in our favor!! Just saying...

UPDATE: I finally got through to someone at NYSDOL! You all were right about effective days increasing as benefits are used, but there WAS actually an error in my case. Somehow the system had duplicated several of my weekly certifications, counting them twice. The representative fixed it and my effective days are now showing correctly at 44. Thank you all for your help - I never would have known to check without this forum!

wht about twitter? i tweeted at the nysdol account with my issue (didnt include personal info) and got a DM asking for my info within a day. worth trying maybe?

UPDATE: I took several of your suggestions! I contacted my state assembly person this morning (thanks for that tip), and also used Claimyr to get through to an agent. The agent told me my claim had an "identity verification pending" flag that I was never notified about! Apparently I needed to upload additional documents but the notification email went to spam. The agent helped me submit everything right over the phone. Assembly person's office also said they'd follow up to make sure it gets processed quickly. Thank you all for the help - feeling hopeful for the first time in weeks.

i think i mayde a huge mistake becuz i actully called that number back last week when they left me a message!!! the guy said he was from the "payment processing department" and needed to confirm my address and last 4 of ssn to send my benefits!! i gave him the info and now im freaking out what do i do????

Thanks everyone for confirming this is a scam! I've reported the number to the DOL fraud department using the link provided. Going to try the main number again tomorrow morning when they open. This community is so helpful!

One more tip based on your situation: Since your claim is from 2020, make sure you're prepared for the tax implications. Unemployment benefits from 2020 had different tax rules than current benefits. You might want to consult with a tax professional about how to handle this large amount of backpay that spans multiple tax years. Also, double-check if you need to submit any additional documentation within a certain timeframe once payments begin - sometimes there are verification requirements with these unusual cases.

Please update us when you start getting paid! I'm curious how long it'll take for your backpay to come through after such a long delay. My claim was nowhere near as old as yours.

After trying to get this resolved for weeks, I finally broke down and used Claimyr to reach an agent. The rep I spoke with was actually able to see notes on my account that the previous people couldn't (or wouldn't) tell me. Turns out my former employer was disputing my claim which is why it was taking so long. At least once I knew that I could mentally prepare for the wait instead of checking my account obsessively every day.

good luck! update us when u hear something!

hey my cousin works for social services and says you should apply for emergency cash assistance too, its different from unemployment and they can help faster when u have a baby

I just want to follow up - were you able to make any progress with your claim? Did you try any of the suggestions here?

my cousin had to verify his identity again when he changed his bank info so maybe be ready for that just in case

If anyone else is looking for this information, you can also update your payment method from direct deposit to debit card (or vice versa) using the same online process. The NY unemployment debit card is now through KeyBank and has fewer fees than the old card system.

Does anyone know if we'll still get our payments on time even with this glitch? My payment is supposed to hit my account on Monday and I CANNOT be late on rent again or I'm facing eviction!!!

Just checked my account again and it's back to normal! Shows my correct weeks remaining now. Try refreshing your accounts everyone!