my freind tried the paper way in febuary and still hasnt got aproved but my other friend used id.me and got money in like a week so just saying

Update: I decided to try calling using that Claimyr service, and I actually got through to a real person at NYSDOL! The agent confirmed I can use the paper verification process and is sending me the forms. She said it will take about 4-6 weeks longer than using ID.me, but at least I have the option. For anyone else with privacy concerns, make sure to specifically ask for the "alternative identity verification accommodation process" when you call. Thanks everyone for your help!

my cousin works for nysdol (not in unemployment dept tho) and she says they got a huge backlog after the holidays. like thousands of claims backed up. but 4 months is still too long even with backlog

Based on everything you've shared, I believe your claim is stuck in what's called 'adjudication limbo' - where it requires manual review but hasn't been assigned to an adjudicator. Multiple employers plus the holiday backlog are likely culprits. The good news is that once you get through to someone, these issues can often be resolved quickly. Please come back and let us know what works for you - it helps others in similar situations.

Here's the exact process based on my experience updating bank accounts with NYSDOL in January 2025: 1. Log into your NY.gov ID account 2. Go to "Unemployment Services" and select "Update Your Direct Deposit Information" 3. Enter your new banking details (account/routing numbers) 4. The system takes 3-5 business days to process the change 5. You can verify it's updated by checking your payment method in account settings IMPORTANT: I'd recommend waiting until you see your new bank account (last 4 digits) showing up in your payment method before filing your next certification. And definitely keep your old account open for at least 3-4 weeks during the transition.

u ever get this sorted out? curious what happened

Update on my situation - got another call from DOL today. Turns out my backpay wasn't completely correct. They're adding another $1,610 that was miscalculated based on my base period wages. The senator's office is still helping me sort through it all. So don't just assume everything is fixed with the first call!

My cousin works at NYSDOL (not in claims processing) and she says they're still super understaffed in 2025. The pandemic backlog never fully cleared and then the new recession hit. They prioritize cases flagged by elected officials because there's accountability there. So going through your senator/assembly member is legitimately the fastest track. The phone system can only handle a fraction of the incoming calls.

After reading through this thread, I wanted to share what finally worked for me when I was in this exact situation in February. I tried for weeks to get through the regular channels without success. What finally worked was using Claimyr (claimyr.com) to get through to an agent. Once I actually spoke to someone, they identified a system flag on my account that needed manual clearing - took the agent about 2 minutes to fix once I got through. All my pending payments hit my account 48 hours later. Their video demo (https://youtu.be/Rdqa1gKtxuE) shows how it works. Definitely worth considering if you've been stuck for 8 weeks already.

Any updates? Were you able to get through to anyone or resolve this?

Just to update everyone - my payment finally came through this morning (Saturday). Seems like they're working through the backlog. Hope everyone else sees theirs soon!

UPDATE: My payment finally came through! Just got the deposit notification. Check your accounts if you've been waiting too.

this happened to my cousin too but she just submitted a new waiver to be safe. said she'd rather do extra paperwork than risk having to pay back $$.

Update from what I heard: NYSDOL is aware of the duplicate waiver emails and they're working on sending a clarification email to everyone affected. But don't wait for that email - if you're concerned, you should still call to verify your status. The new system migration has caused lots of headaches for both staff and claimants.

I had something similar happen in 2025. Beyond what others have suggested, I recommend contacting these three agencies: 1. Federal Trade Commission - file an identity theft report at IdentityTheft.gov 2. Social Security Administration - alert them your SSN may be compromised 3. IRS - submit Form 14039 (Identity Theft Affidavit) Also, keep detailed records of EVERY communication including dates, names of representatives, and case numbers. When I finally got through to NYSDOL, they required evidence of when I first discovered the fraud. Unfortunately, this will take time to resolve - potentially 2-3 months - but being proactive now will save you significant headaches during tax season when you might receive a 1099-G for benefits you never claimed.

Update??? Did you get this fixed??

sorry but this happens ALL THE TIME and its why the system is garbage. my cousin works for the state (not unemployment but different dept) and says they DESIGNED it to be confusing so people make mistakes and get discouraged from collecting benefits!!! its not an accident!!!

UPDATE: I finally got through to someone at NYSDOL! For anyone who has this problem in the future, it took me 15 call attempts spread across two days. The agent was actually super nice and fixed it right away. They put a note on my account that it was an accidental certification error. She said my payment might be delayed by 1-2 days but should process normally. Such a relief!

UPDATE: I wanted to let everyone know what worked for me in case someone else has this problem. I tried the Claimyr service that was suggested and got through to an agent in about 30 minutes (after trying for days on my own). The agent put a 10-day hold on the ID.me requirement so my benefits wouldn't be interrupted. Then I tried the ID.me verification again at 1:30am as suggested here and it went through without any problems! Thanks everyone for your help - would have been totally lost without these suggestions.

For anyone else facing this issue: the NY DOL just announced they're implementing a fix for the ID.me verification system by April 15, 2025. In the meantime, they've published an official workaround document here: https://dol.ny.gov/identity-verification-assistance The document includes specific troubleshooting steps and alternative verification methods. Always check the official NY DOL website for the most up-to-date information.