NY unemployment ID.me verification page not working - alternative contact methods?

try clearing ur cookies and cache, worked 4 me

I had the same problem last month. The ID.me technical issues are unfortunately common with NY unemployment. Here's what worked for me: 1. Try using the ID.me mobile app instead of the browser version 2. If that doesn't work, you need to call the NY unemployment technical support line at 855-763-1150 (option 1, then option 4 for identity verification issues) 3. Be prepared for a LONG wait time - I was on hold for 3+ hours Also, document each attempt you make (screenshots of errors) as they might need this to verify you've been making good faith efforts to complete the verification.

The ID.me verification systems have been experiencing significant technical difficulties due to high volume since the NY DOL security update in February 2025. Here are some additional troubleshooting steps: - Try using incognito/private browsing mode - Disable any ad blockers or VPNs during the verification process - Try very early morning (5-6am) when server load is lightest - If available, use a completely different internet connection Also, if you've been attempting verification for 3+ days, you should request a manual verification review. Call the main unemployment line at 888-209-8124, then when prompted say "speak to an agent" or press the appropriate option for identity verification issues.

Has anyone tried using Claimyr to get through to someone? I was having the EXACT same ID.me problem last week and couldn't get through the phone lines for days. Found this service called Claimyr.com that got me past the phone queues and connected to an agent in like 20 minutes. They have a demo video that shows how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with was able to override the ID.me requirement temporarily while I kept trying to complete it. Saved me from missing my rent payment!

I couldn't get ID.me to work for two weeks straight! So frustrating. I finally went to my local NY DOL career center in person and they helped me bypass it. You have to bring your ID documents with you (license, SS card, birth certificate, etc). Takes longer but at least it worked!

my sister works for unemployment & says they know about the id.me problems. she said try doing it between 11pm-2am when the system isnt busy. worked for me!

UPDATE: I wanted to let everyone know what worked for me in case someone else has this problem. I tried the Claimyr service that was suggested and got through to an agent in about 30 minutes (after trying for days on my own). The agent put a 10-day hold on the ID.me requirement so my benefits wouldn't be interrupted. Then I tried the ID.me verification again at 1:30am as suggested here and it went through without any problems! Thanks everyone for your help - would have been totally lost without these suggestions.

For anyone else facing this issue: the NY DOL just announced they're implementing a fix for the ID.me verification system by April 15, 2025. In the meantime, they've published an official workaround document here: https://dol.ny.gov/identity-verification-assistance The document includes specific troubleshooting steps and alternative verification methods. Always check the official NY DOL website for the most up-to-date information.