NY unemployment ID.me verification page not working - alternative contact methods?

try clearing ur cookies and cache, worked 4 me

I had the same problem last month. The ID.me technical issues are unfortunately common with NY unemployment. Here's what worked for me: 1. Try using the ID.me mobile app instead of the browser version 2. If that doesn't work, you need to call the NY unemployment technical support line at 855-763-1150 (option 1, then option 4 for identity verification issues) 3. Be prepared for a LONG wait time - I was on hold for 3+ hours Also, document each attempt you make (screenshots of errors) as they might need this to verify you've been making good faith efforts to complete the verification.

The ID.me verification systems have been experiencing significant technical difficulties due to high volume since the NY DOL security update in February 2025. Here are some additional troubleshooting steps: - Try using incognito/private browsing mode - Disable any ad blockers or VPNs during the verification process - Try very early morning (5-6am) when server load is lightest - If available, use a completely different internet connection Also, if you've been attempting verification for 3+ days, you should request a manual verification review. Call the main unemployment line at 888-209-8124, then when prompted say "speak to an agent" or press the appropriate option for identity verification issues.

Has anyone tried using Claimyr to get through to someone? I was having the EXACT same ID.me problem last week and couldn't get through the phone lines for days. Found this service called Claimyr.com that got me past the phone queues and connected to an agent in like 20 minutes. They have a demo video that shows how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with was able to override the ID.me requirement temporarily while I kept trying to complete it. Saved me from missing my rent payment!

I couldn't get ID.me to work for two weeks straight! So frustrating. I finally went to my local NY DOL career center in person and they helped me bypass it. You have to bring your ID documents with you (license, SS card, birth certificate, etc). Takes longer but at least it worked!

my sister works for unemployment & says they know about the id.me problems. she said try doing it between 11pm-2am when the system isnt busy. worked for me!

UPDATE: I wanted to let everyone know what worked for me in case someone else has this problem. I tried the Claimyr service that was suggested and got through to an agent in about 30 minutes (after trying for days on my own). The agent put a 10-day hold on the ID.me requirement so my benefits wouldn't be interrupted. Then I tried the ID.me verification again at 1:30am as suggested here and it went through without any problems! Thanks everyone for your help - would have been totally lost without these suggestions.

For anyone else facing this issue: the NY DOL just announced they're implementing a fix for the ID.me verification system by April 15, 2025. In the meantime, they've published an official workaround document here: https://dol.ny.gov/identity-verification-assistance The document includes specific troubleshooting steps and alternative verification methods. Always check the official NY DOL website for the most up-to-date information.

Just wanted to share another potential solution that worked for my neighbor - if you have access to a public library or community center with computers, try using their internet connection and computers. Sometimes the issue is related to your home network or device-specific settings. The librarians at our local branch said they've helped several people complete their ID.me verification this way. Worth a shot if you're still having trouble!

Thanks for all the helpful suggestions everyone! I've been lurking here for a while but finally decided to create an account because I'm dealing with the exact same ID.me nightmare. I've been stuck for almost 2 weeks now and my certification is due tomorrow. Going to try the late night approach (11pm-2am) that several people mentioned, and if that doesn't work I'll look into the Claimyr service and maybe visit the career center. It's reassuring to know I'm not the only one dealing with this - the system really needs to be fixed! Will update if I find anything else that works.

I've been following this thread and wanted to add one more tip that helped me get through the ID.me verification last month. If you're still having issues after trying the late-night approach, check if your browser has any privacy extensions or settings that might be blocking scripts. I had to temporarily disable my privacy badger extension and allow third-party cookies specifically for ID.me. Also, make sure you're using the most recent version of your browser - I found that outdated versions sometimes had compatibility issues with the verification system. The combination of updating my browser, disabling privacy extensions, and trying during off-peak hours (around midnight) finally got me through after weeks of frustration.

I'm dealing with this exact same issue right now! Been trying for 4 days straight and getting nowhere. Reading through all these responses has been super helpful - I had no idea about the late night trick or that there was an ID.me mobile app. I'm definitely going to try the 11pm-2am window tonight, and I'll also disable my ad blocker and privacy extensions like others suggested. It's frustrating that we have to jump through all these hoops just to verify our identity, but at least there seem to be some workarounds. Thanks everyone for sharing your experiences - gives me hope that I'll eventually get through this!

I'm new to this community but unfortunately not new to this ID.me nightmare! I've been stuck for 6 days now and my patience is completely shot. Reading through everyone's suggestions here has been a lifesaver though - I had no idea there were so many potential workarounds. I'm going to try the late night approach tonight (seems like 1-2am is the sweet spot based on what everyone's saying), and I'll also download the ID.me mobile app and disable my browser extensions. If that doesn't work, I might look into the Claimyr service or visit my local career center. Just wanted to say thanks to everyone who shared their experiences - it's comforting to know this isn't just me being incompetent with technology! Will definitely update once I (hopefully) get through this mess.