Can't verify NY unemployment identity online - phone verification possible?

same problem here!! the ID verification portal is COMPLETELY BROKEN. I tried 5 different browsers and my phone too. waste of time. pretty sure you can call but good luck getting through lol

Yes, you can verify over the phone, but you need to specifically request an identity verification call. Don't call the main number - that won't work. Here's what I did last month: 1. Call the Claims Support line at 888-209-8124 2. When prompted, press 1 for English, then press 2 for "existing claim" 3. Then press 4 for "other questions about your claim" 4. When they ask for your PIN, enter it and wait 5. Specifically tell the representative you need identity verification and the online system isn't working Be prepared with your ID documents, SSN, and claim info. The agent will ask specific questions to verify your identity. Good luck!

I had this problem too and called for 2 WEEKS straight without getting through!!! The verification system is seriously broken and they don't have enough staff. I'm losing my mind because my claim is pending and I have bills due next week. Has anyone found a way to actually reach a human being?? I'm desperate at this point.

LOL everyone saying "just call" like thats some magical solution. The NYSDOL phone system is a JOKE! I tried calling 37 times last week (yes i counted) and never once got through to a human. The whole system is designed to make us give up. The phone verification DOES exist but good luck actually getting it. They should just fix their garbage website instead of making us jump through hoops.

I've been working unemployment claims for a few years now. Here's what most people don't know: the identity verification issues are usually caused by a mismatch between your application info and your ID documents. Common problems include: - Name format differences (like using a nickname on one form but full name on another) - Address mismatches (even small differences like "Street" vs "St") - Document expiration issues - Image quality problems with uploaded documents Before spending hours on the phone, double-check all your info matches exactly. About 70% of verification problems are from small data mismatches.

I went through this exact situation in February. After trying the online verification 20+ times, I finally got through on the phone and had my identity verified in about 15 minutes. The key is getting to the right department. I used Claimyr (claimyr.com) to bypass the busy signals after wasting days trying to call myself. They got me connected within 30 minutes. Their system basically keeps dialing for you until it gets through. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE When you get through, immediately say "I need to speak with identity verification because the online system isn't working." Don't let them transfer you to general claims or technical support.

just do it early morning like 7:58am thats when i got thru yesterday took like 10 mins

Update from my earlier comment: I just checked the NYSDOL website and they've added a new section about ID verification issues. If the online system fails 3 times, you're now automatically put in the queue for a callback from the identity verification team. The callback can take 5-7 business days, but at least you don't have to keep calling. You can check if you're in the callback queue by logging into your account and looking for a message saying "Identity Verification Pending" on your dashboard.

did anyone else notice that the verification system works better on Explorer than Chrome? weird but I finally got thru using my old laptop with Explorer after Chrome kept crashing