NY unemployment ID.me verification stuck for 3 weeks - can't claim benefits

same thing happened 2 me last month!! took FOREVER. the id.me thing is terrible, waited 5 weeks b4 it finally went thru. try calling right when they open at 8am

The ID.me verification process can get stuck in a loop sometimes. Three things you should try: 1. Try logging into ID.me directly (not through the NYSDOL portal) and check your verification status there 2. Request a video verification call through ID.me - this often bypasses the document review delay 3. Make sure all your documents are clear and the information matches exactly across all documents If none of that works, you'll need to speak with an unemployment agent directly to have them push your verification through on their end.

When this happened to me I just gave up for a week then tried again with a different email address. Worked immediately the second time. Maybe their system just glitches with certain accounts?

I had the EXACT same problem in January!!! It's so frustrating because without the ID.me verification, your benefits just sit there on hold and no one tells you what's happening. I spent 3 days calling nonstop and couldn't get through to anyone. I was panicking because my rent was due and I had no income coming in. Have you tried the ID.me help desk directly? They weren't helpful to me but maybe you'll have better luck?

After dealing with the same ID.me nightmare for weeks, I finally got through to an actual person at unemployment using Claimyr (claimyr.com). They have this service that basically calls for you and gets you in the phone queue without having to redial hundreds of times. Costs money but totally worth it - the agent I spoke with was able to manually verify that my ID.me was complete and release my payments within 24 hours. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE - saved me after weeks of frustration.

I'm a volunteer who helps people with unemployment issues. Here's what's actually happening with ID.me verifications: 1. ID.me is a third-party service that verifies your identity 2. Once verified, they send that confirmation to NYSDOL 3. NYSDOL then has to process that confirmation in their system 4. This final step is where delays often happen If ID.me shows you're verified but NYSDOL still shows pending, that means the data transfer between systems is where things got stuck. You need to speak with a NYSDOL agent who can manually check your verification status and update it in their system. Unfortunately, this requires getting through on the phone. In the meantime, continue certifying for benefits each week - once the ID verification issue is resolved, you'll receive all back payments for weeks properly certified.

Listen the whole system is RIGGED to make it impossible to get benefits!!! They MAKE the ID.me process complicated on purpose so people will give up. I went through this twice last year and both times I had to contact my state assembly person to get it fixed. The unemployment office suddenly found my ID verification within 24 hours after my assembly person contacted them. Funny how that works!!! Don't waste time with their broken phone system - go straight to your local representative!

ppl saying its a glitch r wrong. nysdol is just SUPER backed up rn. my friend works there n says they have thousands of verifications to process manually. its not a glitch its just slow

Has anyone had luck with the NYSDOL callback feature? I put my number in for a callback but it's been 4 days and nothing...

UPDATE: I finally got this resolved! After trying everything, what finally worked was using that Claimyr service someone mentioned above. Got connected to an agent in about 40 minutes. The agent confirmed my ID.me verification was complete on their end but hadn't been properly linked to my unemployment account. She manually updated it in their system, and my pending payments were released the next day. So relieved this nightmare is over. Thanks everyone for your help and suggestions!