Stuck on ID.me verification for NY unemployment - can't find ID scan section

I just went through this last week. The ID scan option doesn't show up until after you've entered your Social Security number. After that, you should see a screen that gives you options to verify your identity - one should say something like 'Upload ID documents' or 'Verify with photo ID'. Are you getting to that part?

Make sure you're using the Chrome browser - ID.me has compatibility issues with Safari and sometimes Firefox. Also, try clearing your cache and cookies before starting. When you get to the ID verification part, you should see three options: 1) upload photos of your ID, 2) scan with your webcam, or 3) scan with your mobile device. If you're not seeing those options, there might be a technical issue with your account.

had same problem. the button is hidden sometimes. scroll ALL the way down on that page. there might be a blue button that says "verify your identity" that you need to click first before the id scan part shows up

I went through this nightmare last month and wasted DAYS trying to get through. The ID.me process is incredibly buggy. Here's what finally worked for me: 1. Use Chrome on a laptop/desktop (not mobile) 2. Clear ALL browser cookies and cache 3. Use incognito/private browsing mode 4. Turn off any VPN if you're using one 5. Make sure your webcam permissions are enabled for the site If all that fails, I ended up using Claimyr (claimyr.com) to get through to an actual NYSDOL agent who manually helped me bypass the ID.me verification issue. Seriously saved me weeks of stress. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

The ID.me verification process for NY unemployment claims can be tricky. Here's the exact sequence you need to follow: 1. Log in to your ID.me account 2. Select the option to verify for New York Department of Labor 3. Provide your Social Security Number 4. Complete the multi-factor authentication setup 5. On the identity verification page, scroll down completely (this is where many people get stuck) 6. Select "Verify with your ID" or similar option 7. Choose between uploading images or using your camera 8. Follow the instructions to take photos of the front and back of your ID 9. Complete the selfie verification step If at any point you get stuck in a loading loop, try refreshing the page and logging in again. The system should remember which steps you've already completed.

sometimes their website crashes during busy times. try early morning like 6am. worked for me

UPDATE: I followed the steps from everyone here and FINALLY got it to work! The key things that fixed it for me: 1. Used Chrome instead of Safari 2. Cleared my browser cache completely 3. Made sure to scroll ALL the way down on every page (there was indeed a hidden button!) 4. Turned off my VPN The ID.me verification is now complete and my NY unemployment claim is being processed. Thank you all so much for your help! This forum saved me from so much stress.

For anyone else reading this in the future - I found out that if you're getting stuck in an infinite loading loop on ID.me, sometimes it's because your address doesn't EXACTLY match what they have on file from your credit history. Make sure you use the exact same address format as your ID and credit cards.