How to access ID.me for NY unemployment verification? Can't find login page

The ID.me verification link should have been sent to the email address you used when filing your claim. But sometimes they get lost or go to spam. The easiest way is to log into your NY.gov account first, then look for the

Thanks! I checked my dashboard again and don't see anything about identity verification required. Guess I'll have to call. Ugh.

u probably need to check ur spam folder thats where mine went

Already checked spam, promotions, and even trash. Nothing from ID.me or NYSDOL about verification.

I had the EXACT same problem in January! The verification link is actually embedded inside your NY.gov account. Log in to your unemployment account, click on

Just checked and there's nothing under

Ugh, I'm sorry. Their system is a DISASTER. You definitely need to talk to an actual person at this point. The problem is getting through to them...

you might not actually need id.me yet. sometimes people think they need to verify but the system hasnt asked yet. did you get any message specifically saying you need to verify?

My claim status says

If your claim status specifically says

Thank you for the detailed explanation! I'll try calling first thing tomorrow morning. Fingers crossed I can get through.

After trying for 2 weeks to get someone on the phone about my ID.me issue, I finally used this service called Claimyr that got me through to an actual NYSDOL agent in about 20 minutes. The agent was able to resend my ID.me invitation right away. You can see how it works at https://youtu.be/Rdqa1gKtxuE - it basically calls for you and holds your place in line. Saved me from pulling my hair out trying to call over and over. Their site is claimyr.com if you want to check it out.

does that really work? sounds kinda sketch

It worked for me! I was skeptical too but was desperate after trying for weeks. The agent I spoke with actually knew exactly what to do with my ID.me issue.

I might have to try that if I can't get through tomorrow. Getting pretty desperate at this point. Thanks for the suggestion!

my case was diferent but similar because I did get the email but when I clicked the link it said expired!!! had to call them 23 times before I got through. they resent the link and I was able to complete the id.me verification. the new link came immediately while I was on the phone with them.

23 times?! That's insane. Did you just keep calling back to back or spread it out over days?

i called like 5-6 times each morning for almost a week. keep trying!!!

One thing many people don't realize is that NYSDOL doesn't always send the ID.me verification as a separate process. Sometimes it's just integrated into their system and appears when you log in to certify for weekly benefits. Have you tried going through the weekly certification process? The ID.me verification prompt might appear there.\n\nAlso, make sure you're accessing your account from a computer, not a mobile device. The ID.me integration sometimes doesn't display properly on phones.

I've been using my laptop the whole time, and I've certified for 2 weeks now without any ID.me prompt appearing. My payments are still pending though, so clearly something is stuck.

Just to update - I finally got this resolved after calling this morning. You were right, I needed to speak with someone to get the ID.me link sent. The agent said there was a glitch in their system where verification requests weren't triggering the emails properly for certain claims filed in March 2025. They resent the link while I was on the phone, and I completed the verification right away. My status changed from pending to approved within a few hours! Thanks everyone for your help!

Great to hear you got it resolved! For anyone else reading this with similar issues, always make sure to call NYSDOL directly about ID.me verification problems. They're the only ones who can generate the secure link tied to your specific claim.

how did u get thru on the phone so fast???

I used that Claimyr service someone mentioned above. Honestly didn't want to spend the money but after weeks of frustration it was worth it. Got through to a rep in about 30 minutes.

I'm dealing with something similar right now! My claim has been stuck on "pending" for over a week and I keep seeing people mention ID.me verification but I haven't received any email or prompt either. Reading through all these responses, it sounds like calling NYSDOL directly is really the only solution when their system glitches like this. Has anyone had luck getting through by calling at a specific time of day? I've been trying around 8am when they open but the lines are always busy.

I'm going through the exact same nightmare right now! Filed my claim in early March and it's been "pending" for 3 weeks. Like everyone else, no ID.me email anywhere - checked spam, promotions, trash, everything. The NYSDOL website is absolutely useless for figuring this out. Reading through all these responses, it's crystal clear that there's a widespread system bug affecting March 2025 claims where the ID.me verification emails just aren't being sent automatically. Really frustrating that the only solution is to somehow get through on their impossible-to-reach phone lines. Going to try the early morning and late afternoon calling strategies mentioned here. Thanks everyone for sharing your experiences - at least now I know I'm not going crazy and this is a real system issue!

Just wanted to chime in as someone who recently dealt with this exact issue! Filed my claim in late March and was stuck in pending status for over two weeks with no ID.me verification email. After reading through all these helpful responses, I tried calling at 7:50am like @Connor Murphy suggested and actually got through on my 8th attempt! The agent immediately knew what the problem was - confirmed it's a widespread glitch affecting March 2025 claims where the ID.me verification emails aren't triggering automatically. She was able to manually send the verification link while I was on the phone, and I completed the whole ID.me process in about 10 minutes. My claim status updated to approved by the end of the day. For anyone still struggling with this - don't give up on calling NYSDOL directly. The agents are aware of this issue and can fix it quickly once you get someone on the line!

I'm new to this community but dealing with the exact same frustrating situation! Filed my NY unemployment claim in mid-March and it's been stuck on "pending" for almost 3 weeks now. Like everyone else here, I never received any ID.me verification email despite checking everywhere including spam folders. The NYSDOL website just sends you in circles with no clear path to start the verification process. Reading through all these responses has been incredibly helpful - it's reassuring to know this is a confirmed system bug affecting March 2025 claims and not just user error on my part. I'm going to try the early morning calling strategy that several people mentioned here. Really appreciate everyone sharing their experiences and solutions. This thread should honestly be pinned somewhere because it seems like a ton of people are dealing with this same ID.me verification glitch!

New member here but wanted to share my recent experience with this exact same issue! Filed my claim in early March and was stuck in pending status for almost a month with no ID.me verification email anywhere. After reading through this incredibly helpful thread, I tried calling NYSDOL at 7:45am like several people suggested and finally got through on my 11th attempt. The agent immediately recognized the problem - she said they've been dealing with hundreds of cases where March 2025 claims aren't automatically triggering the ID.me verification emails due to a system integration issue. She manually sent my verification link while I was still on the phone, and I was able to complete the entire ID.me process within 15 minutes. My claim was approved and payments released the very next day! For anyone still struggling with this - persistence with calling really does pay off. The agents are fully aware of this bug and can resolve it quickly once you reach them. Don't give up!

New member here! Just wanted to add my voice to this thread since I'm currently experiencing this exact same March 2025 ID.me verification bug. Filed my claim about 2.5 weeks ago and it's been stuck on "pending" ever since - no verification email anywhere despite thorough searching. This thread has been incredibly valuable in confirming that this is a widespread system issue and not user error. I'm planning to try the 7:45am calling strategy that multiple people have recommended here. It's really frustrating that NYSDOL hasn't posted any public notice about this known bug affecting March 2025 claims, but I'm grateful for this community sharing real solutions. Will update once I (hopefully) get through to someone who can manually trigger my ID.me verification!

New community member here! I'm currently dealing with this exact same March 2025 ID.me verification issue - filed my claim 3 weeks ago and it's been stuck on "pending" with no verification email anywhere. This thread has been absolutely invaluable in confirming this is a widespread system bug and not something I'm doing wrong. Reading through everyone's experiences, it's clear that calling NYSDOL directly is really the only solution when their system glitches like this. I'm going to try the 7:45am calling strategy that multiple people have successfully used here. It's incredibly frustrating that there's no public notice about this known bug affecting March 2025 claims, but I'm so grateful for this community sharing real solutions and support. Will definitely update once I hopefully get through to someone who can manually trigger the ID.me verification. Thanks to everyone who shared their success stories - it gives hope that persistence really does pay off!

I'm new here but currently experiencing this exact same frustrating issue! Filed my NY unemployment claim in late March and it's been stuck on "pending" for over 2 weeks now with absolutely no ID.me verification email anywhere - checked spam, promotions, trash, everything multiple times. This thread has been incredibly helpful in confirming that this is a widespread system bug specifically affecting March 2025 claims and not just user error. Reading through everyone's successful experiences with the 7:45am calling strategy gives me hope that persistence really will pay off. Planning to start calling tomorrow morning using the early approach that @Connor Murphy and others have recommended. It's really frustrating that NYSDOL hasn't issued any public notice about this known March 2025 bug, but I'm so grateful this community exists to share real solutions. Will definitely update once I hopefully get through to an agent who can manually trigger the ID.me verification process!

New member here dealing with the exact same March 2025 ID.me verification nightmare! Filed my claim in early March and it's been stuck on "pending" for almost 3 weeks now with zero verification emails anywhere - spam, promotions, trash, you name it. This thread has been absolutely incredible in confirming this is a confirmed system bug and not something I'm messing up. Reading through everyone's success stories with the 7:45am calling strategy is giving me so much hope! The fact that multiple people have gotten through and had agents immediately recognize and fix this March 2025 bug shows there's definitely light at the end of the tunnel. Planning to start my calling marathon tomorrow morning using all the tips shared here. Really appreciate this community for sharing real solutions when NYSDOL's website is completely useless about this issue. Will update once I hopefully connect with an agent who can manually send my ID.me verification link!