ID.me locked me out of NY unemployment account - need urgent help bypassing verification

I had this exact same problem in January. The ID.me verification system is creating login conflicts with existing accounts for many people. The key is to clear your browser cache completely, then try using a different browser entirely (if you're using Chrome, switch to Firefox or Edge). Also, make sure you're accessing the NYSDOL site directly from ny.gov rather than from any saved bookmarks or links in emails. If that doesn't work, you need to call the NYSDOL technical support line at 888-209-8124, press 1 for English, then press 2 for PIN/password issues. Be prepared to wait though - I was on hold for over 2 hours.

OMG the ID.me thing is THE WORST!! happened to me too last month

This is a widespread issue that many NY unemployment claimants are experiencing with ID.me integration. While the verification system helps prevent fraud, it's creating technical problems for legitimate users. Here's what you need to do: 1) First, make sure you've fully completed the ID.me verification process with a green checkmark confirmation 2) Then try accessing your NYSDOL account through an incognito/private browsing window 3) If that doesn't work, you need to contact NYSDOL directly to have them manually verify your identity and unlock your account 4) Important: Make note of the exact error message you're receiving - this helps the agent diagnose the specific issue The phone queue is extremely backed up right now because of this issue, so persistence is key.

i had this problem to. u need to make sure ur using the EXACT same email for both accounts. if ur nysdol email is different from ur id.me email even by ONE letter it causes the loop problem. check if thats ur issue

I've been dealing with NYSDOL for years and these ID.me problems are EXACTLY why they need to fix their garbage system!! They force everyone to use this third-party verification that barely works, then their own agents can't even help when it fails!! I spent 3 WEEKS trying to get back into my account after ID.me locked me out. Called literally 47 times (yes I counted) and got disconnected EVERY. SINGLE. TIME. The system is DESIGNED to frustrate people until they give up on claiming benefits they DESERVE!!! It's criminal what they're doing to people who just need their money!

After going through this nightmare myself last month, I finally found a solution! I used Claimyr (claimyr.com) to get through to an actual NYSDOL agent who fixed my ID.me issue in about 5 minutes once I got on the phone with them. They have this callback service that basically waits on hold for you then calls when an agent is available. Saved me literally days of frustration. They have a video demo showing how it works: https://youtu.be/Rdqa1gKtxuE The agent explained that there's a specific technical issue with how ID.me tokens are sometimes not properly syncing with NYSDOL accounts. Only the technical support team can manually override and fix it on their end. Regular agents can't help with this particular problem.

I work in IT and there's actually a technical reason this happens with ID.me and NY unemployment. The authentication cookie from ID.me sometimes conflicts with existing NYSDOL session cookies. Try this specific fix: 1. Open Chrome/Firefox dev tools (F12 key) 2. Go to Application > Storage > Cookies 3. Delete ALL cookies related to id.me and ny.gov 4. Close browser completely, reopen and try again This fixed it for several people I know without having to call. But if it doesn't work, then yes, you'll need to reach an agent.

did u try making a whole new id.me account? my cousin had to do that

UPDATE: I finally got it fixed!! The cookie deletion method helped but didn't completely solve it. I ended up using that Claimyr service someone mentioned above to get through to a real person at NYSDOL. Got a callback within an hour and the agent knew exactly what the problem was. Apparently my ID.me verification was stuck in some kind of pending status on their end even though it showed completed on mine. They did a manual override and had me log in while still on the phone with them. Everything works now! Most importantly, the agent was able to let me backdate my certifications for the weeks I missed, so I won't lose any benefits. Such a relief after almost two weeks of stress!