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Gabriel Ruiz

NY unemployment website not showing payment history - anyone else having this issue?

I logged into my NY unemployment account this morning to check on my last payment and noticed that the entire payment history section is completely blank. I've tried logging out and back in, cleared my browser cache, and even tried a different device, but still can't see any of my payment history. The rest of my account seems to be working fine - I can see my claim info and weekly certification options. Just wondering if this is happening to anyone else or if the NYSDOL system is having issues? I really need to verify my last few payments for my apartment renewal application due this Friday.

Misterclamation Skyblue

Same thing happening to me since yesterday! Thought it was just my computer acting up. The whole payment section just shows a white screen for me.

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Gabriel Ruiz

Good to know it's not just me at least. Have you tried calling them yet? I'm dreading spending all day on hold...

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Peyton Clarke

This is a known issue right now. NYSDOL is doing system maintenance on the payment history database through tomorrow. They posted about it on their Twitter account about 6 hours ago. Everything should be back to normal by Wednesday morning. Your payments are still processing normally even though you can't see the history at the moment.

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Gabriel Ruiz

Thanks for the info! I don't follow their Twitter so I had no idea. Really wish they'd put these announcements directly on the website instead of making us hunt for information.

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Vince Eh

ugh typical NYSDOL... they NEVER communicate properly!! last time they did "maintenance" my payment was delayed by 2 weeks and nobody could tell me why. just watch, something will get messed up again

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Sophia Gabriel

I noticed this too but my payment still hit my account on time this morning even tho I couldn't see the history online. So I think its just the display thats broken not the actual payment system

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Gabriel Ruiz

That's reassuring. My payment is scheduled for tomorrow so I'll keep an eye on my bank account. Thanks!

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Tobias Lancaster

I went through something similar last month when they were updating the certification portal. What you can do is request a payment history document through the messaging center in your account. Click on "Send a Message" and select "Payment History Request" from the dropdown menu. They'll email you a PDF of your payment history within 24 hours, which should work for your apartment renewal application. I've done this twice and it's worked both times when the online system was having issues.

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Gabriel Ruiz

This is super helpful! I didn't know about this option. I'll try it right now. Thanks so much!

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Ezra Beard

I spent almost 3 hours trying to get through to someone about this yesterday. Could NOT get past the automated system no matter what I tried. Absolutely ridiculous that they don't warn people before taking down important parts of the website! I was panicking because I thought my claim had been deleted or something. Finally used Claimyr (claimyr.com) to get connected to an actual agent who confirmed it was just maintenance. Saved me so much time and stress! They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

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Misterclamation Skyblue

Never heard of this before... does it actually work? I hate waiting on hold for hours.

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Ezra Beard

Yeah, it worked for me. Got through to an agent in about 15 minutes instead of spending all day trying. The agent I spoke with confirmed it's just maintenance and nothing to worry about.

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Statiia Aarssizan

For anyone who needs their payment history immediately and can't wait for the system to come back online, you can also call the automated telephone system at 888-581-5812 and follow the prompts for payment history. The automated system will tell you the dates and amounts of your last 4 payments. This phone system operates separately from the website, so it's not affected by the current maintenance.

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Gabriel Ruiz

Just tried this and it worked! Was able to write down my last 3 payments which is exactly what I needed for my apartment application. Thank you so much!

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Vince Eh

this happened last year during their "system upgrade" too and my payment was a week late!!! they never tell us anything until AFTER theres a problem. i'm still waiting on my payment from monday and now i'm worried it's lost in their system somewhere

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Tobias Lancaster

The payments are still processing normally according to NYSDOL's announcement. If your payment was due Monday and hasn't arrived yet, you might want to check if there were any issues with your last certification. Sometimes a question answered incorrectly can put a payment on hold.

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Vince Eh

i answered everything the same as always!!! this system is just broken and they dont care about us at all

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Sophia Gabriel

someone told me you can also check your payment history on the NY.gov ID account page not just the unemployment page. might be worth trying that too

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Misterclamation Skyblue

Just tried this and it didn't work for me. Still showing blank on both pages.

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Reginald Blackwell

Is anyone else having trouble certifying this week too? I wonder if it's related to the same maintenance issue. I keep getting an error message when I try to submit my weekly certification.

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Statiia Aarssizan

The certification system should be working normally. The maintenance is only affecting the payment history display. If you're getting an error during certification, you should contact NYSDOL directly as that's a different issue.

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Gabriel Ruiz

UPDATE: The payment history is back up this morning! Everything looks normal now and I can see all my past payments. Thanks everyone for your help!

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Misterclamation Skyblue

Confirmed - mine's working too now. Glad it was just temporary!

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