NY unemployment website not showing payment history - anyone else having this issue?
I logged into my NY unemployment account this morning to check on my last payment and noticed that the entire payment history section is completely blank. I've tried logging out and back in, cleared my browser cache, and even tried a different device, but still can't see any of my payment history. The rest of my account seems to be working fine - I can see my claim info and weekly certification options. Just wondering if this is happening to anyone else or if the NYSDOL system is having issues? I really need to verify my last few payments for my apartment renewal application due this Friday.
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Misterclamation Skyblue
Same thing happening to me since yesterday! Thought it was just my computer acting up. The whole payment section just shows a white screen for me.
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Gabriel Ruiz
•Good to know it's not just me at least. Have you tried calling them yet? I'm dreading spending all day on hold...
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Peyton Clarke
This is a known issue right now. NYSDOL is doing system maintenance on the payment history database through tomorrow. They posted about it on their Twitter account about 6 hours ago. Everything should be back to normal by Wednesday morning. Your payments are still processing normally even though you can't see the history at the moment.
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Gabriel Ruiz
•Thanks for the info! I don't follow their Twitter so I had no idea. Really wish they'd put these announcements directly on the website instead of making us hunt for information.
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Vince Eh
•ugh typical NYSDOL... they NEVER communicate properly!! last time they did "maintenance" my payment was delayed by 2 weeks and nobody could tell me why. just watch, something will get messed up again
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Sophia Gabriel
I noticed this too but my payment still hit my account on time this morning even tho I couldn't see the history online. So I think its just the display thats broken not the actual payment system
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Gabriel Ruiz
•That's reassuring. My payment is scheduled for tomorrow so I'll keep an eye on my bank account. Thanks!
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Tobias Lancaster
I went through something similar last month when they were updating the certification portal. What you can do is request a payment history document through the messaging center in your account. Click on "Send a Message" and select "Payment History Request" from the dropdown menu. They'll email you a PDF of your payment history within 24 hours, which should work for your apartment renewal application. I've done this twice and it's worked both times when the online system was having issues.
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Gabriel Ruiz
•This is super helpful! I didn't know about this option. I'll try it right now. Thanks so much!
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Ezra Beard
I spent almost 3 hours trying to get through to someone about this yesterday. Could NOT get past the automated system no matter what I tried. Absolutely ridiculous that they don't warn people before taking down important parts of the website! I was panicking because I thought my claim had been deleted or something. Finally used Claimyr (claimyr.com) to get connected to an actual agent who confirmed it was just maintenance. Saved me so much time and stress! They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE
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Misterclamation Skyblue
•Never heard of this before... does it actually work? I hate waiting on hold for hours.
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Ezra Beard
•Yeah, it worked for me. Got through to an agent in about 15 minutes instead of spending all day trying. The agent I spoke with confirmed it's just maintenance and nothing to worry about.
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Statiia Aarssizan
For anyone who needs their payment history immediately and can't wait for the system to come back online, you can also call the automated telephone system at 888-581-5812 and follow the prompts for payment history. The automated system will tell you the dates and amounts of your last 4 payments. This phone system operates separately from the website, so it's not affected by the current maintenance.
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Gabriel Ruiz
•Just tried this and it worked! Was able to write down my last 3 payments which is exactly what I needed for my apartment application. Thank you so much!
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Vince Eh
this happened last year during their "system upgrade" too and my payment was a week late!!! they never tell us anything until AFTER theres a problem. i'm still waiting on my payment from monday and now i'm worried it's lost in their system somewhere
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Tobias Lancaster
•The payments are still processing normally according to NYSDOL's announcement. If your payment was due Monday and hasn't arrived yet, you might want to check if there were any issues with your last certification. Sometimes a question answered incorrectly can put a payment on hold.
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Vince Eh
•i answered everything the same as always!!! this system is just broken and they dont care about us at all
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Sophia Gabriel
someone told me you can also check your payment history on the NY.gov ID account page not just the unemployment page. might be worth trying that too
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Misterclamation Skyblue
•Just tried this and it didn't work for me. Still showing blank on both pages.
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Reginald Blackwell
Is anyone else having trouble certifying this week too? I wonder if it's related to the same maintenance issue. I keep getting an error message when I try to submit my weekly certification.
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Statiia Aarssizan
•The certification system should be working normally. The maintenance is only affecting the payment history display. If you're getting an error during certification, you should contact NYSDOL directly as that's a different issue.
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Gabriel Ruiz
UPDATE: The payment history is back up this morning! Everything looks normal now and I can see all my past payments. Thanks everyone for your help!
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Misterclamation Skyblue
•Confirmed - mine's working too now. Glad it was just temporary!
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Melina Haruko
Great to hear it's back up! I was having the same issue yesterday and was starting to worry. For future reference, does anyone know if NYSDOL has an official notification system or mailing list where they announce these maintenance windows in advance? It would save everyone a lot of stress if we knew about these things ahead of time instead of discovering them when we need to access our accounts.
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Dmitry Ivanov
•I don't think they have an official notification system unfortunately. I've been dealing with NYSDOL for over a year now and they seem to only post updates on their Twitter account, which is pretty inconsistent. Sometimes they'll post about maintenance, other times they won't. I wish they would send email notifications to claimants or at least put a banner on the website when they're planning system updates. It's really frustrating having to play detective every time something doesn't work properly!
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Miguel Alvarez
•They actually do have an email notification system, but it's buried deep in the account settings and most people don't know about it. If you log into your NYSDOL account and go to "Account Settings" then "Communication Preferences," you can sign up for system maintenance notifications. I enabled it about 6 months ago and got an email about this maintenance on Sunday, though it was pretty vague about what exactly would be affected. Still better than nothing though! @Dmitry Ivanov you might want to check this out too since you ve'been dealing with them for a while.
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