Can't see past NY unemployment payment history after claim ended - is this normal?

Thank you! I tried on my phone and laptop with different browsers, still can't see anything. This is so stressful... I need those records for my tax filing!

Really? That gives me some hope! I'll try to be patient and check again in a few days.

This happened to my cousin too! But his never came back and he had to call like 50 times to get it fixed. The system is BROKEN!!! Typical NY unemployment - they can't even keep track of our payments!!

Thank you for suggesting this! I'll wait a few days first like others suggested, but if that doesn't work, I'll definitely try Claimyr. I really need those records and can't waste days trying to call.

Thank you for the detailed explanation. I'll start with the secure message center if waiting doesn't fix it. Really appreciate knowing this shouldn't have happened - makes me feel less crazy!

That's a separate question, but important to address. You can only file a new UI claim if you've worked and earned qualifying wages since your last claim began. Otherwise, you're not eligible for a new claim until your benefit year fully expires. If you've had employment since your last claim, you can reapply immediately after benefits exhaust.

Great news! Glad it resolved itself without having to fight with the system. I'd still recommend downloading and saving all your payment records now just in case it happens again.

This is such a relief to see! I'm actually going through the exact same thing right now - my benefits just ended yesterday and I'm panicking because I can't see any of my payment history. Reading through this whole thread has been so helpful, especially knowing that 4 days seems to be the magic number for when it comes back. I was about to start calling nonstop tomorrow but I think I'll wait it out first. Thanks for sharing your experience - it's exactly what I needed to hear!

@Kiara Greene You re'so smart to wait it out first! I was literally about to drive myself crazy calling over and over when I found this thread. The 4-day thing seems pretty consistent based on what others shared too. Just try to resist the urge to panic-call every hour like I almost did - save yourself the stress and give it the full week. But definitely keep checking daily so you know exactly when it comes back!

@Kiara Greene You re'so welcome! I totally understand that panic - I was convinced something was seriously wrong with my account. The waiting is definitely nerve-wracking but it sounds like this is just how their system handles the transition when claims end. Fingers crossed yours comes back just as quickly! And if not, at least now we all know about the secure messaging option and other workarounds people mentioned.

@Kiara Greene I m'so glad this thread helped ease your worry! I was in the exact same panic mode when it first happened. The waiting is definitely nerve-wracking, but it sounds like this 4-day timeframe is pretty consistent based on what others have shared. If yours doesn t'come back by day 5, then definitely try some of the other suggestions people mentioned - especially the secure message center or that Claimyr service that @Christopher Morgan recommended. Keep us posted on how it goes!

@Kiara Greene You re'definitely making the smart choice waiting it out first! I was in full panic mode too when it happened to me. The 4-day timeline seems pretty consistent based on what others have shared here. Just make sure to save everything once it comes back - I immediately downloaded all my payment statements and took screenshots just in case it happens again. Fingers crossed yours resolves just as smoothly!

@Kiara Greene I m'so glad this thread helped you too! When I first posted this I was honestly freaking out thinking I d'lost everything permanently. It s'crazy how the NY unemployment system doesn t'warn you that this temporary disappearing act is going to happen. Definitely wait the 4-5 days before panicking - and like others suggested, once it comes back, download everything immediately as PDFs just in case! Also wanted to mention that I did get my official benefit "year ended letter" in the mail about a week after my claim actually ended, so don t'worry if you haven t'received any notification yet - it seems like their mail notifications are just really delayed.

@Kiara Greene You re'definitely doing the right thing by waiting it out first! Based on everyone s'experiences here, it seems like the 4-day window is pretty consistent. I was so stressed when it first happened, but now I realize it s'just how their system handles the transition when claims end. Definitely save yourself the headache of trying to call right away - those wait times are brutal! Keep us posted on how it goes for you.

@Kiara Greene You re'definitely not alone in this! I was in the exact same panic mode just a few days ago. The waiting is really hard when you need those records, but it sounds like this is just how their system works unfortunately. Definitely try the 4-5 day wait first before dealing with the phone nightmare. And like others mentioned, once it comes back, download everything immediately just in case! Good luck!

@Kiara Greene You re'definitely not alone in this! I went through the exact same panic when it happened to me. The waiting is the hardest part, but based on everyone s'experiences here, it really does seem like 4-5 days is pretty standard for the system to restore access. Just make sure to download everything once it comes back like Daniel suggested - I learned that lesson the hard way when it happened to me again a few months later! Hang in there, you ve'got this.

@Kiara Greene I m'so glad this thread helped you too! It s'honestly crazy how stressful this system can be - you re'definitely not alone in panicking when everything just disappears. The 4-day timeline seems pretty consistent based on what others have shared here. If yours doesn t'come back by day 5 or 6, definitely try the secure message center option that Aurora mentioned before diving into the phone call nightmare. Hope it resolves quickly for you!

@Kiara Greene You re'so welcome! I know exactly how you re'feeling - that panic when you can t'see your payment history is real! Definitely wait it out for at least 4-5 days before going through the hassle of calling. And if you do end up needing to call, the Claimyr suggestion from Christopher was really good to know about as a backup option. Hang in there, it ll'most likely resolve itself just like mine did!

@Kiara Greene I m'so glad this thread helped you too! It s'amazing how stressful this can be when you re'going through it alone. Definitely wait the 4-5 days before panicking - it seems like this is just how their system works unfortunately. And if it doesn t'come back automatically, you now have all these great suggestions from everyone about next steps. Hope yours resolves as smoothly as mine did!