EDD UI Online shows 'File a New Claim' instead of 'Certify' option - system glitch?

same thing happened to me last month. turned out my benefit year ended even tho i still had $ in my claim balance. u probably need to reapply.

This usually happens for one of three reasons: 1. Your benefit year has ended (but you said it's still active through March 2026) 2. You missed certifying for too many weeks and your claim went inactive 3. There was a potential eligibility issue flagged on your account Go to your homepage and check your Notifications section - there might be a message explaining why certification isn't available. Also look under "History" to see when you last certified. If it's been more than 30 days since your last certification, the system automatically makes your claim inactive and you'll need to reopen it (not file a new one).

The EDD system is GARBAGE!! Been dealing with this nonsense for 14 months now. One week everything works fine, next week it's broken!!! They do this ON PURPOSE to make people give up on their claims. Don't let them win!!

Your claim probably went inactive because you missed certifying. You need to call EDD to reactivate it. Good luck getting through though - I spent 3 days last month trying to reach someone!

my cousin works for the edd and says they just did a system update last week so could be related to that? maybe try logging out and back in or using a different browser?

If your claim went inactive due to missing certifications, you have two options: 1. Call EDD and ask them to reopen your claim (fastest option) 2. Use the "Reopen Your Claim" option under the "Manage Existing Claim" section Whichever method you use, you'll need to answer eligibility questions again. Once your claim is reactivated, you'll be able to certify for all eligible weeks going back to when you last certified (up to the past 30 days). If it's been longer than 30 days since you certified, you'll need to go through the appeals process for those earlier weeks.

One important note: do NOT file a new claim if your benefit year hasn't ended. That will create a duplicate claim in the system and cause even more delays. You need to reopen your existing claim, which requires speaking with a representative.

UPDATE: Finally got through to EDD this morning! The rep confirmed my claim went inactive because I missed certifying for a few weeks. She reactivated it right away and I was able to certify for the past 3 weeks. The backpay should hit my account within 48 hours. Thanks everyone for your help!