EDD not showing certification weeks after initial payment - stuck for 2 weeks with no weeks available
I'm really confused about my unemployment certification schedule. I finally got approved for benefits after waiting almost a month, and I received payment for my first week of certification. But now I've been waiting for over 2 weeks and there are NO available weeks showing up for me to certify! My UI Online dashboard just says "No Weeks Available" under the certify section. I thought certification was supposed to happen every 2 weeks? Has anyone experienced this weird gap between their first payment and being able to certify again? I'm getting worried because bills are piling up, and I don't know if this is a glitch or if I'm supposed to do something else to trigger the certification option. I've checked my inbox for notifications and there's nothing explaining the delay.
37 comments


Yara Sayegh
did u check ur claim status page to see if maybe ur claim is under review? sometimes EDD puts a hold on things after first payment to verify stuff. or maybe u have an interview scheduled? check ur inbox again bc sometimes notifications dont show up in the main area
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Connor Murphy
•I checked everywhere - claim status just says "Active" and no interview is scheduled. My inbox is completely empty except for the original approval notice. It's like EDD just forgot about me after the first payment!
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NebulaNova
This actually happens sometimes with new claims. EDD's system is supposed to automatically generate certification weeks every two weeks, but occasionally there's a glitch after the first certification where the system doesn't properly schedule your next certification period. A couple of things to check: 1. Look at your claim summary and see what the "Benefit Year" dates are. Make sure your claim is still active. 2. Check if there's a "Reopen Claim" button anywhere on your UI Online homepage. If your claim accidentally went inactive, you'll need to reopen it. 3. Most importantly, you need to contact EDD directly. This is a technical issue they'll need to fix on their end. The certification weeks won't just appear on their own if it's a system error.
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Connor Murphy
•Thank you! My benefit year shows active through May 2026, but I don't see any "Reopen Claim" button. I'm going to try calling tomorrow, but I know I'll probably be on hold forever. Is there a specific department I should ask for?
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Keisha Williams
I HATE when this happens! Same exact thing happened to me last year and it took FIVE WEEKS to get fixed!!! EDD is the WORST with their technical glitches!!! I called about 60 times before getting through and then they had to transfer me THREE TIMES before someone could help! Good luck!!!
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Connor Murphy
•Oh no, that's terrifying! I can't go five weeks without payment. Did they eventually backpay you for all those weeks?
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Keisha Williams
•Yes they did backpay eventually but it was a NIGHTMARE!!! Had to borrow money from family while waiting. Make sure u document EVERYTHING and keep calling!!!
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Paolo Conti
This seems like what happened to my cousin back in January. They had him certified for first week, paid him, then nothing for almost 3 weeks. Turned out they flagged his account for an eligibility review but didn't notify him properly. Have you been checking your physical mail too? Sometimes they send letters instead of online notices.
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Connor Murphy
•I haven't received anything in the mail either! How did your cousin resolve it? Did he have to do something specific when he called?
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Paolo Conti
•He kept calling until someone helpful answered. They had to manually release his certification weeks. The system had them but wasn't showing them to him for some reason. The EDD person said it happens sometimes with new claims because of all their different verification systems not communicating right.
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Amina Diallo
I had a similar issue earlier this year and found a solution that might help. Try using Claimyr to reach an EDD representative quickly. I was struggling to get through for days, then used their service and got connected to an agent in about 20 minutes. The agent was able to manually trigger my certification weeks that were missing from the system. You can check them out at claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In my case, the agent explained that there was a flag on my account that wasn't visible to me but was preventing the system from generating new certification weeks. Once they removed it, everything went back to normal.
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Oliver Schulz
•Does this actually work? Sounds too good to be true with how impossible EDD is to reach.
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Connor Murphy
•Thank you - I hadn't heard of this before. I'll try calling on my own first thing tomorrow, but if I can't get through, I might try this service. At this point, I just need to talk to someone who can tell me what's going on with my claim!
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NebulaNova
One more thing to try before you start calling: log out completely from UI Online, clear your browser cache and cookies, then log back in. Sometimes the UI Online system has display issues where it's not showing certification weeks that are actually available. If that doesn't work, then definitely call EDD as others have suggested. When you do reach someone, ask them to check these specific things: 1. If there's a "stop payment alert" on your account 2. If your identity verification is fully processed 3. If there's a pending eligibility interview that hasn't been scheduled yet 4. If there's a technical issue with your certification schedule And yes, don't worry - if it's an EDD error, you'll get backpaid for any weeks you were eligible but unable to certify for.
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Connor Murphy
•I just tried logging out, clearing cache, and logging back in - sadly still showing no weeks available. I'm definitely going to call tomorrow and ask about those specific things. Thank you for the detailed advice!
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Natasha Kuznetsova
any chance u worked or had income during the first week u certified for? sometimes if u report income it triggers manual review n delays next certification
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Connor Murphy
•No, I didn't report any income. I've been completely unemployed since my layoff in April. That's what makes this so confusing!
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Brandon Brown
•@Connor Murphy any outcome to this?
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Paolo Conti
Just to update everyone - I finally got through to EDD yesterday afternoon using the Claimyr service that someone mentioned. It actually worked! Got connected to a specialist in about 30 minutes. Turns out there was a weird flag on my account from my previous employer contesting my claim even though I was approved. The EDD rep removed the flag and manually released my certification weeks. I was able to certify for the past two weeks immediately, and she said my regular certification schedule should be normal going forward (every two weeks). For anyone having this issue - definitely call and speak to a tier 2 specialist if possible. Regular agents may not see what's causing the problem.
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Oliver Schulz
•thanks for updating! good to know what the actual problem was. EDD has so many weird glitches
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Adrian Hughes
Wow, thank you @Paolo Conti for the update! That's so helpful to know what the actual issue was. I'm in almost the exact same situation - got my first payment but no weeks showing up for certification for 2+ weeks now. I had no idea employers could contest after approval and cause these hidden flags. I'm definitely going to try calling tomorrow and specifically ask them to check for any employer contests or hidden flags on my account. Did the EDD rep mention how common this issue is? It seems like a lot of people are dealing with the same problem based on this thread. Really appreciate everyone's advice here - this community has been more helpful than EDD's own help section!
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Aisha Khan
•@Adrian Hughes I'm so glad Paolo shared that update too! I was getting really worried that this was going to drag on for weeks. The hidden employer contest thing is so frustrating - why doesn't EDD notify people when that happens? I'm planning to call first thing Monday morning and ask specifically about employer contests and any flags they can see that I can't. Fingers crossed I can get through and get this resolved quickly like Paolo did. This whole experience has made me realize how many weird technical issues EDD has that they don't explain to claimants. Thanks to everyone who commented with advice - you've all been lifesavers!
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Aisha Rahman
Same exact thing happened to me last month! After my first certification and payment, I had a 3-week gap where no weeks showed up. I called EDD probably 15 times before getting through, and it turned out there was a "pending verification" flag that wasn't visible to me on the UI Online portal. The EDD rep told me this is actually pretty common with new claims - their system sometimes puts automatic holds after the first payment to do additional verification checks, but they don't always notify claimants properly. She was able to clear the flag and release my pending certification weeks immediately. My advice: keep calling until you get a tier 2 specialist who can actually see what's happening behind the scenes. The regular customer service reps might not have access to see these kinds of system flags. And yes, I got backpaid for all the weeks I missed due to their error. Don't give up - this is definitely fixable once you get the right person on the phone!
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Ravi Patel
•This is really reassuring to hear! I've been dealing with this exact same issue for about 10 days now - got my first payment but then nothing available to certify. It's so frustrating that EDD doesn't notify people about these verification holds! I had no idea this was a common problem with new claims. I'm going to start calling tomorrow morning and specifically ask for a tier 2 specialist to check for any hidden flags or pending verifications. Did you have to provide any additional documentation when they cleared your flag, or was it just something they could fix on their end?
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Sophia Carter
I'm dealing with this EXACT same issue right now! Got my first payment about 10 days ago and then... nothing. No weeks available to certify, no notifications, no explanations. It's so frustrating because you think everything is working fine after that first payment, then you're left wondering if you did something wrong. Reading through all these responses has been incredibly helpful - I had no idea about employer contests or hidden verification flags that we can't see. It sounds like this is way more common than it should be, which is both reassuring and infuriating at the same time. I'm going to start calling EDD tomorrow and specifically ask them to check for: - Any employer contests on my claim - Hidden verification flags - Pending reviews that aren't showing up in my account Thank you to everyone who shared their experiences, especially @Paolo Conti and @Aisha Rahman for the detailed explanations of what was actually causing the problem. This community is honestly more helpful than EDD's entire help system!
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Isabella Santos
•@Sophia Carter I m'in the exact same boat! Just joined this community because I ve'been searching everywhere for answers about this issue. Got my first payment 2 weeks ago and then complete radio silence - no certification weeks showing up at all. It s'honestly been driving me crazy because like you said, after that first payment you think everything is working normally! I ve'been checking my UI Online account multiple times a day hoping weeks would just magically appear. This thread has been a lifesaver - I had absolutely no clue about employer contests or these hidden system flags that can block certification weeks. It s'ridiculous that EDD doesn t'give us any visibility into what s'actually happening behind the scenes. I m'definitely going to follow everyone s'advice here and start calling tomorrow. Going to ask specifically about employer contests, verification holds, and any flags they can see that aren t'showing up in my portal. Hopefully I can get through to someone who actually knows how to fix this! Thanks to everyone who shared their stories - at least now I know this isn t'something I did wrong and that it can be resolved!
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Beatrice Marshall
This whole thread has been incredibly eye-opening! I've been lurking on this community for a while but finally decided to create an account because I'm dealing with this EXACT same issue. Got my first unemployment payment about 2 weeks ago and then absolutely nothing - no certification weeks available, no notifications, no explanations whatsoever. Before reading this thread, I honestly thought I had somehow messed up my claim or that my benefits had been cut off for some unknown reason. I've been refreshing my UI Online account multiple times a day hoping something would change, but it just keeps showing "No Weeks Available." The information everyone has shared here about employer contests and hidden verification flags is completely new to me - EDD's website and help resources don't mention any of this stuff! It's so frustrating that there are all these behind-the-scenes issues that can block your benefits without any notification to the claimant. I'm definitely going to start calling tomorrow armed with all the specific questions people have mentioned here. Going to ask about employer contests, verification holds, system flags, and request to speak with a tier 2 specialist if the first person can't help. Thank you so much to everyone who shared their experiences and solutions - this community has been more helpful in one thread than hours of searching EDD's official resources!
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Theodore Nelson
•@Beatrice Marshall Welcome to the community! I m'so glad you found this thread helpful - it s'been a game-changer for me too. I actually just got off the phone with EDD about 20 minutes ago and FINALLY got my issue resolved! Turns out I had both an employer contest AND a verification flag that weren t'showing up anywhere in my UI Online account. The tier 2 specialist was able to see everything and cleared both flags immediately. She released my pending certification weeks and I was able to certify for the past 2 weeks right away. My biggest tip: when you call, don t'accept everything "looks fine as" an answer if you re'still not seeing weeks. Ask them specifically to check for employer contests, verification holds, stop payment flags, and any system notes on your account. The regular customer service reps might not dig deep enough - you really need someone who can see the full technical side of your claim. Good luck with your call tomorrow! Based on everyone s'experiences in this thread, it seems like this issue is totally fixable once you get the right person to actually investigate what s'blocking your certification schedule.
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Nalani Liu
This thread has been absolutely incredible - thank you to everyone who shared their experiences! I'm dealing with this exact same issue right now (first payment received 12 days ago, then complete silence with no weeks available to certify) and was starting to panic that I'd somehow lost my benefits. Reading about employer contests and hidden verification flags has been such a revelation - I had no idea EDD had all these backend systems that could block certification without any notification to us. It's honestly ridiculous that they don't provide any transparency about what's happening behind the scenes. Based on everyone's advice, I'm planning to call tomorrow morning and specifically ask about: - Employer contests on my claim - Any verification or stop payment flags - System notes that might explain the gap - Request a tier 2 specialist if needed @Theodore Nelson congratulations on getting yours resolved! It's so encouraging to hear success stories from this thread. The fact that you had BOTH an employer contest AND verification flag explains why this issue seems so common but hard to diagnose. This community has been more helpful than EDD's entire help system - thank you all for sharing the real solutions!
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Nia Thompson
•@Nalani Liu This thread has been such a lifesaver! I just created an account specifically to share my experience because I went through this exact same nightmare about 6 weeks ago. Got my first payment and then radio silence for almost 3 weeks - no certification weeks showing up at all. Like everyone else here, I had no clue about these hidden employer contests and verification flags. When I finally got through to EDD took (about 8 attempts over 3 days ,)the tier 2 rep found that my former employer had filed a contest citing misconduct "even" though my initial claim was approved. The contest created an automatic hold that wasn t'visible anywhere in my UI Online account. The rep was able to clear the employer contest immediately since my termination was clearly due to layoffs I (had my layoff notice as documentation .)She released all my pending weeks and I got backpaid for the entire gap period. One tip that really helped me: when you call, have your layoff documentation ready just in case there s'an employer contest. Even if your claim was already approved, having that paperwork on hand can help them resolve any disputes faster. Good luck with your call tomorrow - based on this thread it seems like this issue is definitely fixable once you get someone who knows what they re'looking for!
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Alice Pierce
This thread has been incredibly helpful! I'm actually going through this exact same situation right now - got my first unemployment payment about 8 days ago and then nothing. No certification weeks available, no notifications explaining why. Before finding this discussion, I was completely lost and starting to worry that my benefits had been terminated for some unknown reason. The information everyone has shared about employer contests and hidden verification flags is news to me - EDD's official resources don't explain any of these behind-the-scenes issues that can block certification weeks. It's really frustrating that there are all these system flags and holds that we can't see, especially when they can prevent us from certifying and receiving payments we're entitled to. The lack of transparency from EDD about what's actually happening with our claims is honestly unacceptable. Based on all the advice here, I'm going to start calling EDD tomorrow and specifically ask them to check for: - Any employer contests or disputes - Hidden verification or stop payment flags - System notes that might explain the certification gap - Request to speak with a tier 2 specialist who can see the full technical details Thank you to everyone who shared their experiences and solutions, especially those who provided updates after getting their issues resolved. This community has been more informative than hours of searching EDD's official help pages!
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Demi Lagos
•@Alice Pierce I m'so glad you found this thread! I was in your exact situation just a few weeks ago - that feeling of panic when the certification weeks just disappear after your first payment is terrible. I kept thinking I had somehow messed up my claim or that EDD had secretly decided I wasn t'eligible anymore. What really helped me when I called was being very specific about what I wanted them to check. Don t'let them just say everything "looks normal -" ask them to dig deeper into system flags, employer disputes, and any backend holds. I had to be pretty persistent, but once I got a tier 2 specialist who could see the full technical side, they found a verification flag that had been blocking my certification schedule for over two weeks. The whole thing got resolved in about 10 minutes once they found the actual issue, and I was able to certify immediately for all the weeks I had missed. Make sure you ask for backpay for any eligible weeks too! Good luck with your call tomorrow - based on everyone s'success stories in this thread, it sounds like this is definitely something they can fix once you get the right person to actually investigate what s'going on behind the scenes!
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Anna Kerber
This entire thread has been so incredibly helpful! I'm dealing with the exact same issue right now - received my first payment about 10 days ago and then absolutely nothing. No weeks available to certify, no notifications, nothing in my inbox explaining what's happening. I was honestly starting to panic thinking I had somehow lost my benefits or done something wrong with my claim. The fact that so many people are experiencing this same issue is both reassuring (it's not just me!) and really frustrating that EDD doesn't provide any transparency about these backend problems. All the information shared here about employer contests and hidden verification flags is completely new to me - I had no idea these things could block certification weeks without any notification to the claimant. It's ridiculous that we have to piece together this information through community forums instead of getting clear communication from EDD directly. I'm definitely going to call tomorrow and ask specifically about employer contests, verification holds, system flags, and request a tier 2 specialist if the first person can't help. Having all these specific things to ask about makes me feel much more prepared than if I had just called and said "my weeks aren't showing up." Thank you so much to everyone who shared their experiences and especially to those who came back to update us on their resolutions! This community has been more helpful than EDD's entire help system. Fingers crossed I can get this sorted out quickly like many of you did!
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Luca Conti
•@Anna Kerber I m'so glad you found this thread too! I literally just joined this community yesterday after dealing with this exact same nightmare. Got my first payment 2 weeks ago and then total silence - it s'been driving me absolutely crazy checking my UI Online account multiple times a day hoping certification weeks would magically appear. This thread has been such a lifesaver because like you said, EDD s'official resources don t'explain ANY of this stuff about employer contests or hidden system flags. It s'honestly shocking that there are all these backend issues that can completely block our benefits without any notification whatsoever. I m'planning to call first thing tomorrow too and I ve'written down all the specific things to ask about based on everyone s'advice here. It s'so helpful to have a game plan instead of just calling and hoping for the best. The success stories from people like @Theodore Nelson and @Demi Lagos give me hope that this is totally fixable once we get someone who actually knows what they re looking for.'Fingers crossed we both get this resolved quickly! I ll try to'update this thread with what happens when I call. This community has been amazing - way more helpful than anything on EDD s actual website!'
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Romeo Barrett
This thread has been absolutely invaluable! I'm currently experiencing this exact same issue - received my first unemployment payment about 6 days ago and now there are zero certification weeks available. Before finding this discussion, I was completely in the dark about what could be causing this problem. Reading about employer contests and hidden verification flags has been such an eye-opener. It's honestly infuriating that EDD has all these backend systems that can silently block our certification weeks without any notification or transparency. How are we supposed to know what's wrong if they don't tell us these issues exist? Based on all the helpful advice shared here, I'm going to call EDD tomorrow morning and specifically ask them to check for: - Any employer contests or disputes on my claim - Hidden verification holds or stop payment flags - System notes that might explain the certification gap - Request to escalate to a tier 2 specialist if needed The success stories from @Theodore Nelson, @Demi Lagos, and others who got their issues resolved give me hope that this can be fixed relatively quickly once I get someone who knows what to look for behind the scenes. Thank you to everyone who shared their experiences and solutions - this community has provided more useful information in one thread than I found in hours of searching EDD's official help resources. I'll make sure to update with my results after calling tomorrow!
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Jamal Brown
•@Romeo Barrett I m'so glad you found this thread! I ve'been following along and just wanted to add my perspective as someone who went through this exact situation about a month ago. Like everyone else here, I had no idea about these hidden employer contests and verification flags until I stumbled across discussions like this one. When I finally got through to EDD took (me about 12 calls over 2 days ,)it turned out my former employer had filed a last-minute contest claiming I was terminated for performance "issues even" though it was clearly a layoff due to budget cuts. The contest created an automatic hold that wasn t'visible anywhere in my UI Online account. The tier 2 specialist was able to resolve it immediately once she saw what was actually happening. She explained that these employer contests are more common than people realize, especially with companies trying to avoid unemployment insurance premium increases. One thing that really helped me was having my termination paperwork ready when I called - my layoff notice, final paycheck stub, and even some emails about the company restructuring. Having that documentation made it super easy for the EDD rep to dismiss the employer s'contest right away. Good luck with your call tomorrow! Based on all the success stories in this thread, it sounds like this issue is definitely fixable once you get someone who can actually see what s'blocking your certification schedule behind the scenes.
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Dmitry Ivanov
This thread has been incredibly helpful - I'm dealing with the exact same situation! Got my first payment about a week ago and then complete radio silence with no certification weeks available. It's so frustrating because you think everything is working fine after that first payment, then suddenly you're left wondering if you did something wrong or if your benefits got cut off somehow. Reading about employer contests and hidden verification flags has been a total game-changer - I had absolutely no idea these backend issues existed! It's honestly ridiculous that EDD doesn't provide any transparency about what's happening behind the scenes when these holds get triggered. I've been checking my UI Online account obsessively multiple times a day hoping weeks would just appear, but clearly I need to actually call and get someone to investigate what's blocking my certification schedule. Based on all the success stories here, I'm feeling much more confident about what to ask for when I call tomorrow. Thank you to everyone who shared their experiences and specific solutions - this community has been way more informative than EDD's entire help system! I'll definitely update this thread with what happens when I get through to them.
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