EDD certification disappeared after submitting - weeks vanished with 'no weeks to certify' message

This happened to me back in January! The system was glitchy that day and it turned out my certification DID go through despite the error message. When I checked my UI Online account the next day, both weeks showed up as "pending" in my payment history. I'd recommend checking your homepage dashboard and payment history tomorrow - it might just need time to process in their system.

omg the EXACT same thing just happened to me on sunday!! i certified and got that weird message and now my weeks r just gone?? i'm freaking out bc i have rent due next week 😭

The EDD system has been having all kinds of technical problems lately. I'm in an EDD Facebook group and at least 5 people reported the same issue in the past 48 hours. From what I can tell, this is happening because they're doing updates to UI Online. Most people are saying their certifications eventually processed correctly, but some had to recertify later. You should check these things: 1. Look in your inbox for any messages about your certification 2. Check your account history tab, not just payment history 3. Take screenshots of everything in case you need to prove you tried to certify on time

This is why I HATE the EDD system!! Every time they do an "upgrade" something breaks. Last time I called about a similar issue they told me "just wait 48 hours and see if it resolves itself" which is the most useless advice ever when you're depending on that money. Call them ASAP - the longer you wait, the more backlogged your payment could get.

After my certification disappered like yours did i went ahead and attempted to recertify but it wouldnt let me because the system thought i already had done it! Then 2 days later my weeks showed up as pending and then paid the next day. The EDD computers are from like 1985 lol

I'd recommend calling EDD right away to report this issue. The system sometimes has these glitches where the certification appears to go through but gets stuck in a processing loop. An EDD representative can check if your certification was actually received and push it through manually if needed. The challenge is getting through on their phone lines. I had great success using Claimyr (claimyr.com) to connect with an EDD agent quickly instead of calling hundreds of times. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. It helped me resolve a similar certification issue within hours instead of waiting days or weeks hoping it would fix itself.

UPDATE: I talked to someone at EDD today after 43 attempts calling. Apparently this is a known issue affecting certain accounts during certification. The agent confirmed my certifications WERE received despite the error message, but they're stuck in processing. She had to manually release them from the queue. Check your account again in 24-48 hours.

UPDATE: Finally was able to speak with an EDD representative today! For anyone who has this problem in the future: my certifications DID go through despite the error message, but they were stuck in the system and needed to be manually released. The rep did something on their end and now both weeks are showing as "paid" in my account. She said they're aware of the technical issue and working on a fix. Thank you everyone for your help and advice!