EDD website showing no weeks to certify despite approved claim - system glitch?

Yes, this is actually a known issue that's been happening since they updated the UI Online system last month. It's a display glitch where the system recognizes you have weeks to certify but the certification page doesn't show them. I had the same problem in March and finally got it resolved. There are three possible fixes: 1. Try accessing the certification page directly through this specific path: After logging in, go to Home > Certification > View Form instead of just clicking the main Certify button 2. Sometimes the weeks appear if you try certifying exactly at midnight on Sunday when the system refreshes 3. If neither works, you need to speak with a tier 2 specialist who can manually release the weeks for certification on their end The third option fixed it for me, but it took 8 days of calling to reach someone who could help.

thsi happend to me to!! been going on for like 2 weeks now, super annoying. my freind said its becus they doing system maintenance or something? idk but i'm in same boat, can see the weeks but cant actually DO anything with them

I work as an employment counselor and have seen this issue with several clients recently. It's not actually a system-wide maintenance problem, but rather a specific glitch that affects claims where there was a gap between filing and approval, or where there was an identity verification that completed successfully but didn't fully update all parts of the system. The most effective solution is reaching a tier 2 specialist who can manually release the certification weeks. Unfortunately, getting through to EDD by phone is extremely difficult right now due to high call volumes. I've had clients successfully use Claimyr (claimyr.com) to get through to an EDD representative. It's a service that essentially keeps calling EDD for you until it gets through, then connects you. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you get through, specifically ask for a tier 2 specialist and explain that you can see weeks to certify in your history but they're not appearing in the certification section. They'll need to manually release those weeks on their end.

Are you sure your claim is actually active? Sometimes EDD approves a claim but then puts it on hold for eligibility issues. Check if your claim status says "Active" or something else. Also there's a difference between being approved and being eligible for payment. Did you receive the award letter with your weekly benefit amount? You might be in a conditional approval waiting for something else.

OMG exact same thing happened to me last month!!! I thought I was going crazy lol. For me it randomly fixed itself after like 9 days but I was stressing the ENTIRE time. Have you tried using a completely different device? My laptop wouldn't work but when I used my sister's iPad it suddenly showed the weeks. Weird system glitch maybe?

Just wanted to add - if you're having trouble reaching someone at EDD and getting desperate, try calling right when they open at 8:00 AM. Also, selecting the option for "filing a new claim" sometimes gets you through to a representative faster even if you're not filing a new claim. Once you get an actual person, explain your situation and ask to be transferred to a tier 2 specialist.

Have you checked if you have any outstanding tasks or messages in your UI Online inbox? Sometimes there's a questionnaire or form they need you to complete before they'll release weeks for certification. The system doesn't always make it obvious when something is pending from you.

Honestly I tried calling for days and never got through until I used Claimyr. I was skeptical but it worked - I got through to EDD in like 30 minutes after trying on my own for a week. The agent fixed my similar issue right away once I actually got to talk to someone. Their video explains exactly how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

Just a random suggestion - have you tried using the "Ask EDD" feature instead of calling? Sometimes they respond to those messages faster than you can get through on the phone. Go to Contact Us > Ask EDD > Claims Questions > Where is my Payment. Worth a shot while you're trying other methods.

UPDATE: I just called a relative who works for the county and has EDD contacts. She said this specific issue (weeks showing in history but not in certification) is happening because of a database sync problem after their April system update. They're aware of it and working on a fix, but no ETA. For now, getting through to a tier 2 specialist is still the only guaranteed solution because they can manually override it.