Quick update for you - I just helped my brother through a similar situation last month. The key was getting them to review what form was actually needed. In his case, they kept saying they were waiting for a DE 4365, but he actually needed to submit a DE 1326C. The rep who finally helped had to transfer him to a specialist who could see the actual status of his account. One thing to clarify - when they mentioned "elevating the issue" did they give you a timeframe? They should have provided a reference number for that escalation and a time estimate for resolution. If not, you need to call back and get that information. Also, check your UI Online inbox AND your physical mail. Sometimes interview notices are sent through regular mail only, especially if there's an issue with your UI Online account or email settings.

might sound dumb but have u checked ur spam folder?? EDD sent me an important email and it went to spam and i almost missed my phone interview cuz of it!! also i learned the hard way that if u get a letter from EDD with a time/date for a phone interview u HAVE to answer when they call or ur claim gets auto-denied and thats super hard to fix.

Just a random suggestion - have you tried using the "Ask EDD" feature instead of calling? Sometimes they respond to those messages faster than you can get through on the phone. Go to Contact Us > Ask EDD > Claims Questions > Where is my Payment. Worth a shot while you're trying other methods.

UPDATE: I just called a relative who works for the county and has EDD contacts. She said this specific issue (weeks showing in history but not in certification) is happening because of a database sync problem after their April system update. They're aware of it and working on a fix, but no ETA. For now, getting through to a tier 2 specialist is still the only guaranteed solution because they can manually override it.

Be careful before getting your hopes up about this second interview. The EDD system is known for glitches and inconsistencies. I received a similar situation with letters contradicting each other. In my case, the second interview was indeed scheduled in error, and I wasted half a day waiting for a call that never came because my claim had already been determined. That said, you absolutely should prepare for it just in case. Your situation - having an approved reduced schedule that was suddenly revoked - DOES potentially qualify as good cause for voluntary quit, but you need to be extremely prepared to make your case. I would recommend also starting the appeal process immediately rather than waiting for this potential second interview. You have 30 days from the date on your determination notice to file an appeal, and you don't want to miss that window waiting for an interview that might not happen.

dont listen to the pesemists on here EDD mess things up ALL THE TIME!!! my freind got 3 denials and then suddently got aproved with back pay. just keep fighting and tel your story about youre mom needing care. the system is designed to wear people down so they give up on gettin benefits they deserve

tell her dont forget to ask about severance pay too. Cuz if she gets severance they might delay her unemploymint benefits and she needs to report that when she files. Alot of people dont know that and get in trouble later for not tellin edd about severance

Update: My sister decided to take the 1-month position. We made sure to get everything in writing and her direct manager promised to provide her with a termination letter at the end of the temporary assignment that clearly states the permanent business closure. She also found out they're NOT offering any severance pay to anyone (so at least we don't have to worry about that complication). Thanks everyone for the super helpful advice! It's making this stressful situation a bit easier to navigate.

For anyone still having trouble reaching EDD, I recommend submitting a request through your state assembly member's office. They have dedicated EDD liaisons who can often resolve issues faster than trying to call. Google "[your county] assembly member" to find yours. I had my issue resolved within 10 days after struggling for over a month on my own. This works particularly well for identity verification issues and claims stuck in pending status. They'll ask you to complete a privacy release form, and then they can advocate on your behalf with EDD.

i tried calling yesterday at 2:33pm and actually got through after only 3 attempts! maybe they hired more people finally?? the lady was super nice and fixed my payment issue in like 5 minutes. don't give up!

Has your claim status changed yet? I'm still waiting on mine after a similar situation and getting desperate...

Great to hear your payments switched to paid status! The funds should hit your account within 24-48 hours if you're using the EDD debit card, or might take an extra day if you're using direct deposit. This is pretty typical timing after that second interview - they often do resolve things but their systems take time to update. For future reference, if you do ever get stuck again, make sure you check your EDD inbox regularly and respond to any requests for additional documentation immediately. Delays in providing requested info is one of the biggest reasons claims stay pending.

just wondering have you tried a different browser completely? like maybe Opera or something most people don't use? sometimes the popular browsers get weird conflicts

Update us if you get in! I'm curious which solution works. The EDD login issues seem to be happening to different people for different reasons, so documenting what works helps everyone.

One additional important point: if they are indeed recouping an overpayment through benefit offsets, they are only supposed to deduct up to 50% of your weekly benefit amount (unless the overpayment involves fraud). If they're taking more than 50%, that's something you should specifically mention when you reach a representative.

Yes, you can request a lower offset percentage based on financial hardship. When you get through to a representative, explain your financial situation and ask if they can reduce the offset amount. They may ask you to complete a financial statement form to document your hardship. In some cases, they can lower the recovery rate to as little as 10% of your weekly benefit amount. Alternatively, you can request a payment plan for after your claim ends, which might be a better option if you need your full benefit amount now.

when i was on unemployment during covid we didnt have to search for jobs at all but now its back to normal requirements which is good i guess. the economy is different now so we should all be looking anyway. just make sure u apply to jobs ur actually qualified for because if you get offered one and turn it down edd can cut u off just fyi

The employer will report to EDD if you refuse suitable work. They have a financial incentive to do this since unemployment claims can affect their experience rating (which determines how much they pay into the unemployment insurance system). I would recommend keeping your job search focused on positions you would actually accept. It saves everyone time and prevents potential eligibility issues down the road.

I waited 11 days for my card and was going crazy. Called EDD 23 times trying to get through but no luck. Finally it just showed up in the mail. The system is broken they should overnight these cards when people need money for bills and food not make us wait weeks!!

I had this happen in February. The Money Network card took 9 days to arrive after my first payment posted. The most frustrating part is the lack of communication - no email, no notification, nothing to let you know when to expect it. What helped me was setting up the Money Network mobile app as soon as I got the card. It's much better than their website for tracking deposits and managing your funds. You can also set up alerts for new deposits. One thing to watch out for - when you activate the card, they'll try to upsell you on all kinds of features you don't need. Just decline them all.