Reading through all these responses, I'm amazed at how many people are dealing with the exact same email mismatch issue - it really shows how widespread this problem is with EDD's system! I'm planning to try the 833-978-2511 number tomorrow morning at 8:01 AM sharp and specifically request a "contact information audit" like Sadie suggested. If that doesn't work, the in-person office visit that Abby mentioned sounds like a solid backup plan. I also really appreciate Mateusius's advice about documenting everything - I'm starting a call log today so I don't lose track of what different reps tell me. It's ridiculous that we need all these strategies just to get basic account info corrected, but this thread has given me hope that there are actually ways to get through the system. Thanks everyone for sharing what actually works instead of just complaining (though the complaints are totally justified too!). Will definitely update once I make some progress.

This is such a comprehensive thread with so many helpful strategies! I'm dealing with the exact same email mismatch issue and have been banging my head against the wall for weeks. The specific phone number (833-978-2511) and the "contact information audit" terminology are game changers - I never would have known to ask for that specifically. I'm definitely going to try the 8:01 AM approach tomorrow morning with my SSN and claim number ready. The documentation advice is brilliant too - I can't believe I haven't been keeping a call log this whole time. It's absolutely ridiculous that we need to become experts in navigating government bureaucracy just to get basic account information corrected, but I'm so grateful everyone is sharing actual solutions that work. The in-person office visit option also sounds promising as a backup plan. Will definitely report back once I make some progress. Thanks to everyone who took the time to share detailed, actionable advice instead of just venting (though the venting is totally justified too!).

That's such great news! I'm so happy you were able to get through and get it sorted out. The stress of potentially missing that interview must have been overwhelming. Good luck with the actual interview on Thursday - sounds like you're in much better shape now. Also want to echo what others said about having all the documentation ready. They usually ask about your last employer, dates of employment, reason for leaving, and sometimes about your job search efforts. Having everything organized beforehand makes it go much smoother!

Just wanted to chime in as someone who went through a similar situation a few months ago. The fact that you were proactive and got this resolved before your phone service was cut off was absolutely the right move. I made the mistake of waiting until after I missed my interview to try to fix things, and it turned into a 6-week nightmare of trying to get reinstated. For anyone else reading this thread who might face similar issues - act FAST and don't wait until the last minute. EDD is actually more reasonable than people think when you contact them beforehand rather than after missing appointments. Good luck with your interview Thursday!

Just wanted to follow up - did you ever get through to the SDI office? Were you able to find out what's happening with your claim? I'm curious because I'll need to deal with an IME review later this year too.

I'm dealing with a similar IME situation right now and this thread has been so helpful! One thing I learned from my case worker is that you can actually request a status update on your IME report through the SDI online portal - there's a "Contact Us" section where you can send a secure message asking specifically about IME report processing times. This way you have a written record of your inquiry and they're supposed to respond within 5 business days. It's been more reliable for me than trying to get through on the phone lines. Also, if your payments do get interrupted while waiting for the report, make sure to keep certifying for benefits if you're still within your benefit period - the payments should be retroactive once everything gets sorted out.

I'm dealing with a similar situation right now! My direct deposit got rejected because my bank account was frozen (long story), and now I'm seeing those dreaded "cancelled" payments in my account too. It's been about 3 weeks since I first noticed it. From reading everyone's responses, it sounds like calling early morning is key, but I'm also going to try updating my payment method to the debit card option online first. Has anyone had success getting multiple cancelled payments reissued at once, or do they make you request each one separately? Just trying to prepare for when I finally get through to someone!

Just wanted to add my two cents as someone who's been through this exact same headache! When my direct deposit got rejected due to an old routing number, I was stuck in EDD limbo for weeks. What finally worked was a combination of things: I called right at 8 AM (took about an hour to get through), had all my documentation ready including screenshots of the cancelled payments, and I was super polite to the rep. She was able to reissue all 4 of my cancelled payments at once and switched me to the debit card option for future payments. The whole process took about 2 weeks from the call to actually receiving the money. Don't lose hope - the system is broken but the people working there are usually trying to help! Keep detailed records of everything and be persistent. You've got this! 💪

I'm so glad to hear you got approved and will start receiving payments! That must be such a huge relief, especially with rent worries. Your experience really highlights how EDD's system can schedule multiple interviews for completely different issues - it's confusing but apparently normal. Thanks for taking the time to update everyone here. Stories like yours help the rest of us understand that getting a second interview notice doesn't necessarily mean something went wrong with the first one. Hope your wage verification interview goes smoothly too!

Wow, what a rollercoaster! I'm so relieved to hear you got approved and will start receiving payments soon. Your story is really reassuring for those of us navigating EDD's confusing system. It's crazy how they can schedule multiple interviews for completely different issues without clearly explaining what each one is for upfront. The wage verification interview should be much more straightforward than the separation interview you already passed. They'll likely just confirm your earnings match what your employer reported to them. Since you've already been approved for benefits, this second interview is just administrative cleanup and shouldn't put your payments at risk. Thanks for updating us with the outcome - success stories like yours give hope to everyone else dealing with EDD's maze of procedures. It's so helpful to see that getting multiple interview notices doesn't automatically mean your claim is in jeopardy. Hope everything continues to go smoothly for you!