The callback system is absolutely useless - I've been waiting 16 days now after being told 3-5 business days. At this point I'm convinced it's designed to make us give up rather than actually help. Reading through all these experiences, it's clear this isn't just bad luck but a systematic failure. I'm going to start calling manually tomorrow using the timing tips people shared (Wednesday 2-4pm, avoid lunch hour) and if that doesn't work within a few days, I'll probably try Claimyr too. We shouldn't have to pay for services that our tax dollars are supposed to fund, but when you're facing eviction or can't buy groceries, sometimes you don't have a choice. Thanks everyone for sharing your experiences - at least now I know I'm not alone in this nightmare!

I'm going through this exact same situation right now! Scheduled a callback 10 days ago with the promise of 3-5 business days, and of course nothing. It's so frustrating to see that literally everyone here has had the same experience - this can't be a coincidence. The system is clearly designed to discourage us from getting help. I've been reading through all your comments and the consensus seems pretty clear: don't trust the callback system AT ALL. I'm going to try the manual calling strategy starting tomorrow (Wednesday 2-4pm sounds like the sweet spot based on multiple people's success), and if that doesn't work within a week, I'm definitely going to check out Claimyr. At this point paying $20 to actually reach a human seems like a bargain compared to losing weeks of my life to this broken system. Thanks for sharing all your experiences - it really helps to know we're not alone in this nightmare!

Great to hear you got it resolved! Just a heads up - while you're waiting for your replacement card, you can also use the Money Network mobile app to check your balance and transaction history. And if you need to access funds before the new card arrives, you can transfer money from your Money Network account to your bank account online (though there might be a small fee). The direct deposit switch was smart - no more worrying about lost cards!

Just wanted to add that if you're still having trouble getting through to Money Network customer service, try pressing "0" multiple times during the automated menu - sometimes that will connect you directly to a representative. Also, I've found that calling on weekdays around 2-3 PM Pacific tends to have shorter wait times than mornings or evenings. And definitely keep that direct deposit setup - I switched over last year after losing my card and it's been so much more convenient!

Just to add one important detail - make sure you activate your card as soon as you receive it by calling the number on the sticker. You'll need to create a PIN. Also, Money Network now has an app you can download to manage your funds, check balances, and set up alerts for deposits. Much easier than their website in my experience.

One thing I don't see mentioned here - once you get your card, you can also set up direct deposit to your regular bank account instead of waiting for the card each time. You just need to log into your UI Online account and go to the "Profile" section to add your bank info. Takes about 1-2 business cycles to take effect, but then your payments go straight to your bank instead of the prepaid card. Much more convenient if you prefer using your own bank!

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

This is really helpful advice! I've been struggling to get through to EDD for weeks. Just to clarify - when you click support and say "never received a call," do you go through the automated phone system first or is there a specific online support option you're referring to? Thanks for sharing this tip!

I'm dealing with a similar situation right now - won my appeal in November but still waiting for my federal refund from EDD's tax intercept. Reading through all these responses gives me hope that there's actually a path forward! I had no idea about the BOCS department or the specific process with the Treasury Offset Program. I've been calling the regular EDD number like an idiot for months. One thing I wanted to add - when I spoke to someone at the IRS about this last month, they told me that even when EDD submits the reversal file, the IRS still needs 6-8 weeks to process it on their end. So even after EDD does their part, there's still more waiting. Just wanted to mention that so you don't get discouraged if it takes a bit longer even after you get confirmation from BOCS that they've submitted everything. Good luck with that Collections Division number tomorrow! I'm going to try calling them too based on everyone's advice here.

This is incredibly frustrating and unfortunately all too common with EDD's tax intercept system. Nine months is absolutely excessive for a federal refund return after winning an appeal. Based on what others have shared here, I'd recommend trying multiple approaches simultaneously: 1. Call the BOCS (Benefit Overpayment Collection Section) directly at 916-464-2669 as mentioned above 2. Request the specific "Notice of Overpayment Cancellation" document 3. File a formal complaint with EDD citing the excessive delay beyond statutory requirements 4. Contact your state assembly member's office - they often have EDD liaisons who can expedite these issues Also consider reaching out to your local media consumer protection segments. Sometimes public pressure helps move these cases along faster. The fact that you received your state refund but not federal shows EDD completed part of the process but failed to properly notify the Treasury Offset Program. Document every call, get names and confirmation numbers, and don't let them brush you off with "be patient." You've been more than patient enough! Keep us posted on your progress - your experience could help others in similar situations.