Need EDD Appeals office phone number or direct email that actually works
My husband got disqualified from benefits 6 weeks ago after the eligibility interview (they said he quit but he was laid off). He filed an appeal right away through UI Online and hasn't heard anything except that automated email saying "your appeal has been received." We've called the regular EDD number like 50 times but they just say they can't help with appeals and to wait for the letter. He's sent emails to the general EDD address but it's like they go into a black hole. Does ANYONE have a direct phone number for the Appeals office? Or maybe an email address that actually gets responses? His last employer already confirmed the layoff in writing but we can't seem to get this info to the right people. Rent is due next week and we're getting desperate.
18 comments
Isaiah Cross
i had same problem last month!! the regular edd numbers are useless for appeals stuff. try 1-800-300-5616 but press 1-2-4 at the prompts, sometimes that gets u to appeals dept
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Joy Olmedo
•Thanks! Just tried that number with the 1-2-4 prompts but got the dreaded "we're experiencing higher than normal call volume" message and it hung up. Will keep trying though!
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Kiara Greene
The Appeals office is actually separate from regular EDD. Each region has its own office with different contact information. You need to look at the disqualification notice - it should have the specific Appeals office address on it. For email, you can try eddappealsinfo@edd.ca.gov, but honestly they rarely respond to emails. Your husband should have received (or will soon receive) a letter with his appeal acknowledgment number and instructions. If it's been more than 4 weeks since filing the appeal and he hasn't received the acknowledgment letter, that's concerning. Also, make sure the appeal included all supporting documentation - the employer's written confirmation of layoff should be part of your evidence. You should be able to submit additional evidence up until the hearing date.
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Joy Olmedo
•That email address is super helpful! The disqualification notice just had the general Sacramento office info. The acknowledgment letter came 2 weeks ago but just said "your appeal has been received" with no specific contact info or timeframe. It's now been 6 weeks total. I'll try submitting the employer letter to that email address. Thank you!
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Evelyn Kelly
EDD Appeals is THE WORST. I waited 4 MONTHS for my appeal hearing last year! The whole time with ZERO benefits. They don't answer phones and they don't respond to emails. The system is DESIGNED to make you give up!!! The only thing that finally worked was contacting my state assembly member's office. They have staff who deal with EDD issues and can actually get responses. Google your district's assembly member and look for "constituent services" on their website.
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Paloma Clark
•This is actually good advice. My cousin had to do the same thing last year. The assembly member's office actually got EDD to respond within a week after months of silence. Worth a try!
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Heather Tyson
I just went through this nightmare in January. The official Appeals Board number is 1-800-300-5616 but it's the same as the regular EDD number, which is why you're getting the runaround. Here's what worked for me: Use Claimyr.com to get through to an actual EDD rep. It costs money but they'll connect you to an EDD agent usually within 5-10 minutes instead of calling for days. Check their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you get through to a regular rep, specifically ask them to transfer you to the Appeals Department. Some reps will say they can't, but others will. It took me two tries but I finally got transferred to someone who could look up my appeal status and give me real information. The Appeals office can also add notes to your case file if you have new evidence.
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Joy Olmedo
•Thank you! I've been hesitant to try services like that but at this point, it's worth it if it actually works. I'll check out that video. Did you just ask to be transferred to Appeals specifically? Did you have to say anything special to get them to transfer you?
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Heather Tyson
•Just ask firmly but politely. I said "I understand you may not handle appeals directly, but I've been unable to reach the Appeals office for weeks. Could you please transfer me to someone in the Appeals department who can help me?" The first rep said no, but the second one did it without hesitation. Just be persistent!
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Raul Neal
The Appeals Board offices each have their own direct numbers, but they're not published online. Here's what you need to do: 1. Look at your acknowledgment letter carefully - it should have a case number that starts with letters (like OAK for Oakland office, SAC for Sacramento, etc.) 2. Based on those letters, here are some direct numbers: - Sacramento Appeals Office: 916-263-6832 - Oakland/Bay Area: 510-956-4000 - San Diego: 619-525-4995 - Los Angeles: 213-620-6252 3. When you call, have your appeal case number ready. Ask specifically about the timeline for scheduling a hearing. 4. If they say it's still being processed, ask if there's any missing information they need from you. 5. Make sure you're certifying for benefits every two weeks even during the appeal process. If you win the appeal, they'll pay all back benefits you certified for. Hope this helps!
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Joy Olmedo
•OMG THANK YOU!! Our case number starts with SAC, so we'll try that Sacramento number right away. And thanks for the tip about continuing to certify - we've been doing that, but I was worried it might somehow hurt the appeal. Really appreciate the detailed help!
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Jenna Sloan
hey just wondering has ur husband been doing the work search requirements during this whole appeal process??? cuz my brother didnt do them thinking he didnt need to while appealing and when he won his appeal they only backpaid for the weeks he had done the search requirements
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Isaiah Cross
•omg this is so important!! happened to my cousin too. u DEFINITELY need to keep doing work search even during appeal!
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Kiara Greene
Just one more tip - when your husband does get the hearing date (they'll mail a notice), make sure to thoroughly prepare. The hearings are typically conducted by phone with an Administrative Law Judge. 1. Organize all your evidence (the layoff confirmation from the employer is crucial) 2. Write down key dates and events in chronological order 3. Practice explaining the situation clearly and concisely 4. Have the employer representative join if possible to confirm it was a layoff 5. Submit any additional evidence at least 10 days before the hearing Appeals have a fairly high success rate when properly prepared for, especially if the employer confirms it was a layoff rather than a quit.
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Joy Olmedo
•Thank you so much for this! I've been wondering what the actual hearing will be like. We have the layoff letter, his final paycheck stub showing the severance payment (labeled as "layoff compensation"), and emails from his manager about the department downsizing. Hopefully that will be enough! Is there anything else you'd recommend we gather for evidence?
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Kiara Greene
•That evidence sounds perfect. Also include any company communications about downsizing/layoffs, even if they're general announcements. If your husband filed for unemployment immediately after the layoff, mention that too - it supports that he considered himself laid off from the beginning. Also be prepared to explain exactly what was said in the eligibility interview that might have been misinterpreted as him quitting.
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Paloma Clark
When I had my appeal last year, I found out you can actually check the status online! Go to https://eddappeal.edd.ca.gov/appeal/status and enter your case number and SSN. It won't give you much info but at least confirms they have your case and whether a hearing is scheduled.
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Joy Olmedo
•Wait, really? I had no idea there was a separate website for appeals status! Just tried it and it shows "CASE RECEIVED - PENDING SCHEDULING" which isn't much info but at least confirms they have it in their system. Thanks for this link!
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