Can't reach EDD on phone - claim filed Feb 25 still pending with no updates

I was in the EXACT same boat last month. Filed on Jan 15th and couldn't reach anyone for THREE WEEKS. What finally worked for me was using Claimyr.com - it's a service that basically waits on hold for you and calls when an agent is available. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. It saved me hours of frustration. Turns out there was a simple ID verification issue that took the agent like 2 minutes to fix, but I would never have known without talking to someone.

mine was pending for almost 5 weeks!!! the system is totally broken. nobody EVER answers at edd. its like they dont want to help people. keep trying different times tho maybe early morning is best?

There are a few things to understand about EDD claims processing right now. First, February-March is always a high volume period which increases processing times. Second, new claims typically take 2-3 weeks for initial review BEFORE any potential issues are identified. If there's an issue, you'll see a notification in UI Online and possibly receive mail. As for reaching them by phone, there are specific tactics that can help: 1. Call the main line (1-800-300-5616) at 8:01am exactly when they open 2. If you get the "too many callers" message, hang up and immediately redial (don't wait) 3. Try calling on Wednesday or Thursday (usually lower volume than Monday/Tuesday) 4. Use the prompts 1-2-4 when navigating the menu Also, check if your husband has received ANY correspondence via mail or in his UI Online inbox. Sometimes they send interview notices or document requests that need action before the claim processes further.

Have you tried the Ask EDD feature on the website? Sometimes you can get an answer that way without having to call.

I've been dealing with EDD for YEARS and let me tell you something - the phone system is DELIBERATELY designed to be frustrating!!! They don't want to talk to us! I had a claim back in 2023 that was stuck for 9 WEEKS because of some stupid "identity verification" issue that wasn't even my fault. The whole system is rigged against working people. You have to be absolutely RELENTLESS with calling. I'm talking 50+ calls PER DAY until you get through. That's the sad reality. Also, their stupid "too many callers" message is playing even when they're NOT full - it's just their way of managing call volume. I finally got through by calling at EXACTLY 8:00am and pressing 1-2-4 immediately. Had to do this for 3 days straight before getting through.

I was having the same issue with my claim a few weeks ago. What finally worked for me was calling the alternate number: 1-833-978-2511. It's their technical support line, but the reps can sometimes access basic claim information or transfer you to someone who can. I called at 1:15pm (after their lunch rush) and got through after only 5 attempts. Also, since your husband's claim was filed very recently, it's still within the normal processing timeframe. Most claims take 2-3 weeks minimum before any action happens, and if there are any missing documents or verification needed, it can add another 1-2 weeks. Check your husband's UI Online account and make sure all the documents are showing as "received" and there aren't any outstanding tasks in the dashboard. Hope this helps!

anyone else notice how they NEVER answer during the pandemic but now suddenly they sometimes do??

Any luck with reaching someone? I'm curious if Claimyr worked for you if you decided to try it.

wait so did you get the issue fixed? or do you still need help?