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I've been following this thread closely as I'm dealing with a very similar situation - my SDI claim has been pending for 6 weeks now after taking leave for a family member's cancer treatment. Reading through everyone's experiences, it sounds like the new medical certification form issue is affecting a lot of people. I just logged into SDI Online and found the same flag about medical certification problems that others mentioned. For anyone still struggling to get through by phone, I wanted to share that I had success yesterday using a combination of tips from this thread: I called the alternate number (1-800-300-5616) that @GalacticGladiator mentioned at exactly 11:15 AM on a Thursday, and got through after a 52-minute hold. The rep confirmed my doctor had used the old form and is sending the updated one directly to their office. One thing she mentioned that I hadn't seen discussed here - if your claim involves caring for a family member (rather than your own medical condition), make sure the medical certification specifically indicates that you're needed to provide care. Apparently many doctors just fill out the patient's medical information but don't explicitly state that family care is required, which can cause additional delays. Thanks to everyone who shared their experiences here - this community support made all the difference in understanding what was actually happening with my claim!
Thank you so much for sharing that detail about family care certification @Angelica Smith! I'm also dealing with a claim for caring for a family member and I bet that's part of my issue too. When I first applied, I wasn't sure if I needed to specify that I was the caregiver or if the doctor just needed to document the patient's condition. This explains why my claim might be taking even longer than others. I'm going to call my doctor's office today and make sure they understand they need to explicitly state that I'm required to provide care, not just document the medical condition. This thread has been absolutely invaluable - I feel like I finally understand what's been going wrong with my claim after weeks of confusion. Really appreciate everyone taking the time to share their specific experiences and solutions!
I'm dealing with a similar SDI claim situation and this thread has been incredibly eye-opening! I've been stuck in "pending" status for about 4 weeks now and had no idea about the new medical certification form requirements that changed in January. After reading through everyone's experiences, I just checked my SDI Online account and found the same medical certification flag that others mentioned. I'm planning to try the alternate number approach tomorrow (1-800-300-5616) around 11:30 AM like @GalacticGladiator suggested, since the 8:00 AM rush hasn't been working for me either. It's so frustrating that EDD doesn't proactively notify us about these form issues, but I'm grateful this community exists to help each other navigate these problems. One question for those who successfully got through - when you spoke with the EDD rep, were they able to tell you immediately what the specific issue was with your claim, or did you have to provide certain information first to get them to look into it? I want to make sure I'm prepared with everything they might need when I finally get connected. Thanks again to everyone who shared their experiences and tips here - this has been more helpful than any official EDD resource I've found!
When I finally got through to an EDD rep, they were able to see the issue right away once I provided my claim number and SSN. The rep immediately told me "I can see here that there's a flag on your medical certification" without me having to ask specifically about it. Make sure you have your claim number ready (it should be on any paperwork you received when you first filed) and the last 4 digits of your SSN. They might also ask for your dates of leave and your doctor's information. The rep was actually really helpful once I got connected - she explained exactly what was wrong and walked me through what needed to happen next. Good luck with the alternate number strategy, it really does seem to work better than the direct SDI line!
Welcome to the community @Zainab Omar! You're absolutely right to be proactive about this stuff. One thing I learned the hard way is to also enable text notifications if EDD offers them - sometimes those get through when emails don't. Also, if you haven't already, I'd recommend creating a dedicated folder in your email just for EDD correspondence so nothing gets lost. The RESEA appointments usually start getting scheduled after you've been on benefits for a few weeks, so you should get some advance notice. But definitely keep an eye out for any notifications from them. This thread has been super helpful for all of us learning how to navigate the system!
Great advice @Gabrielle Dubois! I just went into my UI Online account and turned on text notifications - didn't even know that was an option. Creating a dedicated EDD email folder is brilliant too, I'm doing that right now. It's amazing how much you can learn from other people's experiences. I feel so much more prepared now after reading through everyone's stories. Thanks for the warm welcome to the community! It's nice to know there are people here willing to help each other navigate this complicated system.
This is such a helpful thread! I'm dealing with a similar situation right now - I missed my RESEA appointment last week because I was dealing with a family emergency and completely spaced on checking my notifications. My benefits got suspended and I've been panicking about how to fix it. Reading through everyone's experiences here gives me hope that I can get this resolved. I'm definitely going to try calling EDD first thing tomorrow morning to see if they can reschedule like they did for @Andre Laurent, and if that doesn't work I'll file the appeal. It's so frustrating that these notifications can end up in spam or get missed so easily, but at least now I know there are options. Thanks everyone for sharing your stories and advice!
@Ethan Wilson hey what happened?
@Juanita Rossum I also just missed my appointment today in freaking out
Huge congratulations Isabella! 🎉 This is exactly the kind of outcome we love to see here. Your case really highlights how flawed EDD's initial determinations can be - startup funding running out is textbook "lack of work," not misconduct. I'm so glad you didn't give up and fought the decision. For anyone else reading this who's dealing with a similar situation, Isabella's case shows that appeals absolutely can and do work when you have a legitimate claim. The 15-day timeline also seems to be pretty standard right now. Fingers crossed your UI account updates quickly and you get all that backpay without having to make the dreaded EDD phone calls!
This is such an inspiring outcome! I'm actually going through something very similar right now - my tech startup had to let everyone go when our Series A funding fell through, but EDD initially ruled it as "voluntary quit" somehow. Reading about Isabella's successful appeal gives me so much hope for my own case. It's ridiculous that EDD doesn't seem to understand basic business realities like funding issues. Thanks for sharing your journey Isabella - it really helps those of us still fighting these battles! @Isabella Silva
Amazing news Isabella! 🎉 This is such a perfect example of why the appeal process exists - EDD's initial determinations are often completely off base, especially when it comes to startup situations. A company running out of funding is literally the definition of a layoff due to lack of work, not misconduct. It's frustrating that you had to go through weeks of stress and uncertainty for something that should have been obvious from the start. The 15-day timeline matches what I've been seeing lately too. Now just keep your fingers crossed that the payment processing goes smoothly - sometimes that's the next hurdle! Make sure to keep certifying and don't hesitate to call if your account doesn't update within a week or so. Your case will definitely give hope to others dealing with similar startup layoff situations.
Absolutely agree! Isabella's case is a perfect reminder that EDD's initial determinations are often way off the mark, especially for non-traditional employment situations like startups. It's mind-boggling that they would classify a funding issue as misconduct when it's clearly beyond an employee's control. I'm so glad she persisted through the appeal process - it probably saved her thousands in benefits she was rightfully entitled to. This is definitely going to be helpful for others in similar situations who might be hesitant about going through the appeal process. The stress and uncertainty is awful, but cases like this show it's absolutely worth fighting when you know you're right! @Isabella Silva
I'm new to this community and unfortunately dealing with disqualified weeks as well. After reading through all these helpful responses, I'm realizing how common this issue is and that there's actually hope for getting it resolved! I had several weeks disqualified after my August and like many others here, I had no clear explanation from about why. The lack of transparency is incredibly frustrating when you're already stressed about finances. I'm planning to start calling first thing tomorrow using the strategies mentioned here - the 8am approach and those menu options people have shared. It's really encouraging to see so many success stories where people got their disqualified weeks reversed and received back pay. I'll make sure to keep detailed notes of any calls and continue certifying for new weeks while this gets sorted out. Thank you everyone for sharing your experiences and tips - this community support makes dealing with 's confusing much less overwhelming!
@Paige Cantoni Welcome to the community! I m'also new here and going through the exact same nightmare. It s'really frustrating how gives zero explanation for why weeks get disqualified - you d'think they could at least provide some basic information online instead of forcing everyone to spend hours trying to get through on the phone. I ve'been reading through all the advice here too and I m'planning to try calling tomorrow as well. One thing I noticed from everyone s'experiences is that it really helps to have all your details pulled up when you call, so you can walk through exactly what you answered on those questions that might have triggered the disqualification. The success stories here definitely give me hope that this can be resolved! Let s'both try the 8am calling strategy tomorrow and hopefully we can get some answers. Good luck and thanks for joining - it helps to know we re'not alone in dealing with this mess!
@Paige Cantoni @Dylan Fisher I m also'new here and dealing with the same issues! Just wanted to jump in and say that reading everyone s experiences'has been so helpful. I had three weeks disqualified in early August and have been stuck in limbo ever since. What really stood out to me from all the advice here is the importance of asking for specific reference numbers when you do get through to someone - apparently that helps track your case if you need to call back. Also, I ve seen'several people mention that having your work search log ready can be really helpful since that seems to be a common reason for disqualifications. I m planning'to try the calling strategies tomorrow too - maybe we can all update each other on how it goes? It s actually'comforting to know this community exists and that so many people have successfully gotten their weeks reversed. Good luck to both of you with your calls!
I'm new to this community but unfortunately dealing with the same issue that brought me here. Reading through everyone's experiences has been both helpful and eye-opening - it's clear this problem is way more widespread than it should be! I had two weeks disqualified after my July and like many others here, I received absolutely no explanation from about why. The just shows "disqualified" with zero details, which is incredibly frustrating when you're already dealing with financial stress. Based on all the great advice shared here, I'm going to start calling tomorrow morning using the 8am strategy and those specific menu options people have mentioned. It's really encouraging to see so many success stories where people actually got their disqualified weeks reversed and received back pay - gives me hope that persistence will eventually pay off! I'll make sure to keep detailed notes of any calls, have all my information ready, and continue certifying for new weeks while this gets resolved. Thank you all for creating such a supportive community and sharing your strategies - it makes navigating 's confusing feel much less overwhelming when you know you're not alone in this fight!
@CyberSiren Welcome to the community! I just joined recently too because of the same nightmare. It's really overwhelming at first, but reading through everyone's experiences here has given me so much hope and practical advice. I'm planning to call tomorrow morning as well using the strategies shared here. One thing I've learned from reading all these responses is to be really persistent - it sounds like it often takes multiple attempts to get through, but people are having success. Also wanted to mention that several people have said to ask for a "tier 2" specialist if the first representative can't help with your issue. Let's keep each other updated on how our calls go - having this community support makes such a difference when dealing with 's frustrating system! Good luck with your call tomorrow!
Chloe Taylor
Mason, I just wanted to jump in here as someone who works in employment law - your situation is actually a perfect example of why the "good cause quit" provision exists in the first place! Employers delaying start dates by 7+ weeks after someone has already resigned is unfortunately more common than it should be, and California law recognizes that employees shouldn't be penalized for these circumstances beyond their control. One thing I'd emphasize that others have touched on - when you file your claim, make it crystal clear that the delay was entirely unexpected and that you would never have quit your previous job if you had known about this timeline change. The fact that your original start date was September 6th and you quit on August 30th shows you were planning for immediate transition, which strengthens your case significantly. Also, since you mentioned this is your first time filing for unemployment, don't be intimidated by the process. EDD representatives are used to these types of cases and generally handle them fairly when the documentation is clear. Your situation has all the right elements: definite job offer, specific start date, unexpected employer-caused delay, and proper documentation. The community has given you excellent advice here - you're in great hands! Looking forward to hearing about your successful claim approval.
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Cole Roush
•This perspective from someone who works in employment law is incredibly reassuring! It's so validating to hear that my situation is exactly what the "good cause quit" provision was designed to protect against. You're absolutely right that the timing - quitting on August 30th for a September 6th start - clearly shows I was planning for an immediate transition with no gap in employment. I really appreciate you emphasizing that EDD representatives handle these cases regularly and fairly when the documentation is solid. As a first-time filer, I was definitely feeling intimidated by the whole process, but hearing from you and everyone else here has given me so much confidence that I'm approaching this the right way. The point about making it crystal clear that the delay was completely unexpected is crucial - I'll make sure to emphasize in my application and during any interviews that I absolutely would never have quit if I had any indication this delay was coming. Thank you for the legal perspective and the encouragement! It means a lot to know I have all the right elements for a strong case.
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Isabella Santos
Mason, you've gotten such comprehensive advice here! As someone who just went through the EDD process myself (different situation, but similar timeline), I wanted to add that you should also keep a detailed log of all your interactions with EDD - dates you called, who you spoke with, reference numbers, etc. This was invaluable when I had to follow up on my case. One thing that really helped me was preparing a brief "elevator pitch" version of my situation that I could deliver clearly and concisely during phone calls. Something like: "I quit my job on August 30th solely because I had a confirmed job offer starting September 6th. My new employer unexpectedly delayed my start date to October 24th due to project timeline changes. I have all documentation including the original offer letter and delay notification." Having this practiced made every conversation with EDD much smoother. Also, once you get your claim established, set up text alerts through UI Online if you haven't already. They'll notify you immediately if there are any updates or if additional documentation is needed. The faster you can respond to any requests, the smoother the process will go. You're being incredibly thorough and proactive about this whole situation. With your documentation and everyone's great advice here, I'm confident you'll get approved. Best of luck!
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