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EDD Money Network sent my funds to wrong bank account - THEFT?!

I'm freaking out right now. I certified for my EDD benefits last Sunday and was expecting my payment to hit my Money Network card yesterday. When nothing showed up, I called their customer service line (took FOREVER to get through) and the rep told me something that made my heart drop - apparently my funds were transferred to a personal bank account that ISN'T MINE!!! They gave me the last 4 digits of this mystery account and I have NO IDEA whose account that is. I've NEVER set up direct deposit and always just used the card. The Money Network rep said they can't reverse the transaction since it's already been processed. Has my identity been stolen? Has this happened to anyone else? Who do I even contact about this - EDD or Money Network? I'm missing over $1,200 and rent is due next week!

omg that sounds like identity theft!! did you check your ui online account to see if someone changed your payment preferences? someone might have hacked your edd account

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I just logged into UI Online and everything looks normal there! My payment method still shows as EDD Debit Card, not direct deposit. This is making me even more confused.

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This is unfortunately becoming more common. What you're experiencing is likely account takeover fraud. When did you last change your UI Online password? I recommend taking these immediate steps: 1. Call EDD directly to report unauthorized access (this is critical) 2. File a fraud report with Money Network separately 3. Change ALL your passwords (email, UI Online, banking sites) 4. Check if any contact information was changed in your UI Online account 5. Put a freeze on your credit reports with all three bureaus EDD will need to conduct an investigation which can take 10-14 business days. In the meantime, request they stop any further payments until your account is secured.

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Thank you for this detailed advice! I've been trying to call EDD all morning but keep getting the "we're experiencing high call volume" message. Is there any way to report this online? I'll definitely change all passwords right now.

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I had a similar situation back in January! But mine was the reverse problem - money disappeared from my Money Network card and I couldn't figure out where it went. Turned out someone had somehow accessed my account and changed my contact info. The only way I got it resolved was by reaching EDD directly and filing a fraud claim. Have you tried using Claimyr to get through to an EDD rep? I wasted 3 days trying to call on my own, then used their service at claimyr.com and got through in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In my case, EDD was able to stop the fraudulent activity and eventually reissued my benefits, but it took almost 3 weeks. Don't wait on this - it's definitely fraud!

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is claimyr legit tho?? sounds sketchy to pay someone just to call edd

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It's completely legit - they just help you bypass the phone queue. They don't ask for any sensitive info like your SSN or anything. Just connects you with an actual EDD agent which is nearly impossible otherwise. Was worth it for me since I was missing over $1,800.

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THIS IS WHY DIRECT DEPOSIT IS BETTER!!! Ive had nothing but problems with the stupid Money Network card. First they froze my account for "suspicious activity" (me buying groceries lol) then they took 2 weeks to send a replacement when mine was stolen. Now Im hearing about THIS?? The whole system is a joke.

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Actually, direct deposit can still be vulnerable to fraud. In the OP's case, it sounds like someone changed their payment method without authorization, which could happen with either payment type. The issue is account security, not the payment method itself.

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I work with identity theft cases, and this is absolutely account takeover fraud. Here's what's odd - if your UI Online still shows the card as your payment method but Money Network says the funds went to a bank account, that suggests the fraud might be happening within Money Network's system, not EDD's. You need to: 1. File a police report immediately (you'll need this for the fraud claim) 2. Contact EDD's fraud department at 1-800-229-6297 (different from their regular number) 3. File a complaint with the CFPB against Money Network 4. Submit a fraud claim with Money Network - they are required by federal regulation to investigate Money Network's claim that they "can't reverse the transaction" is not accurate. Under Regulation E, they have obligations to investigate unauthorized transfers. Be persistent and document every conversation.

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Thank you for this information! I just called that fraud number and got through after about an hour wait. They're opening an investigation and said they'll escalate it since it appears to be a potential internal issue. The rep also said I should change my email password since many of these fraud cases start with compromised email accounts. I'm filing the police report this afternoon.

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did u check if maybe its ur old bank account? one time i got a deposit to my old chase account that i forgot i had set up for edd like a year before. could be something simple like that?

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That's a good thought, but I've actually never used direct deposit with EDD. I've only ever used the card since I first applied for benefits. And the last 4 digits they gave me don't match any account I've ever had. 😓

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Glad to hear you got through to the fraud department! One critical thing I forgot to mention: set up email notifications for ANY activity on your UI Online account. This will alert you immediately if someone tries to make changes in the future. Also, once this is resolved, consider switching to direct deposit if you have a secure bank account. While Money Network has improved their fraud detection, direct deposit generally has fewer issues with unauthorized access. Just make sure you're using 2-factor authentication on everything.

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Thank you - I just turned on all notifications for my UI Online account. The fraud department actually recommended I switch to direct deposit too once this is resolved. They said they're seeing an increase in Money Network fraud cases over the past few months.

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did they say how long itll take to get ur money back?? this is so scary im gonna check my account right now

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They said the investigation will take 10-15 business days, but if they determine it was fraud (which seems likely), they'll issue replacement benefits. The frustrating part is I still need to figure out how to pay rent next week. Might have to borrow from family. Definitely check your account and make sure your contact info hasn't changed!

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my cousins roomate had something like this happen and it turned out his ex had gotten into his email and changed all his stuff!!! do u have any exes or roomates who might know ur passwords??

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Update for anyone following this thread who might experience something similar: Money Network fraud cases should also be reported to the Federal Trade Commission at IdentityTheft.gov - this creates an official Identity Theft Report that has legal weight. Also note that Money Network has 10 business days to complete their investigation under federal law, and they must provisionally credit your account if it takes longer (many reps don't mention this).

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Thank you for this! I just filed a report with the FTC. The Money Network fraud department called me this morning and said they're expediting my case. They confirmed the account the money went to isn't associated with me in any way and are treating it as confirmed fraud. They said they should have an update for me by next week.

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