URGENT: Money Network card account HACKED - check your transfer details immediately

OMG this JUST happened to my cousin last week!! She lost her entire payment ($880) because she didn't notice until after the transfer went through. Money Network told her they're "investigating" but she hasn't seen a penny back yet. Everyone needs to check their accounts like NOW. Thanks for the warning!

thx 4 the heads up just checked mine and its fine but better safe than sorry

This is increasingly common with Money Network cards. Here's what everyone should do immediately: 1. Change your password to something completely unique (not used anywhere else) 2. Enable two-factor authentication if you haven't already 3. Set up account alerts for ANY changes to your profile 4. Check your transfer settings before EACH payment posts 5. Consider switching to direct deposit through UI Online instead of using the card If your account was compromised, file a formal fraud claim with Money Network AND report it to EDD separately. They are different processes. Also file a police report - you'll need it for the investigation.

wait why are they even allowed to change account info without like a confirmation code or something??? this is our MONEY that we NEED. just another example of how broken the whole system is. i've been dealing with edd for 3 months now and everythings a mess. can't get through to anyone, payments delayed, now this. unbelievable.

Did anyone see this article from last month? Apparently there was a big data breach with one of the payment processors that work with unemployment systems. They didn't name which states were affected but sounds like California must've been one of them. So frustrating that they don't notify people!

When you need to contact EDD about fraud issues like this, it's crucial to speak with an actual representative. After my account was compromised last month, I found Claimyr (claimyr.com) which saved me hours of frustration. They connect you directly with EDD instead of dealing with busy signals and hangups. They have a video demo that shows exactly how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It was the only way I could get through to file my fraud claim. The regular EDD lines kept disconnecting me after 2+ hours of waiting.

I've been dealing with unemployment for 3 years (on and off unfortunately lol) and this is why I ALWAYS switch to direct deposit immediately. The Money Network cards have had security issues forever. Every time I've had a new claim, I immediately set up direct deposit. Haven't had a single issue with payments going to my actual bank. Just my 2 cents!

anybody know if this affects disability payments too or just regular unemployment?

Hey just a quick update - I just called my cousin to check and she actually DID get her money back! Took about 8 days and she had to submit a bunch of documentation but Money Network credited her account. So there is hope if this happens to you!

This is terrifying but thank you so much for the warning! I just checked my Money Network account and everything looks okay for now, but I'm definitely going to start checking it daily. I had no idea this was even possible - you'd think there would be better security measures in place for something this important. I'm going to follow the advice here about setting up alerts and switching to direct deposit ASAP. Has anyone heard if EDD is doing anything to address this security issue or are we just on our own?

This is absolutely insane that this is happening to so many people! I'm new to unemployment benefits and got my Money Network card just last week - I had no idea these security issues were so common. Reading through all these comments is really eye-opening and scary. I'm definitely going to set up all those security alerts that Ava mentioned and start checking my account obsessively. Quick question though - for those who switched to direct deposit, did you have to wait for your current Money Network card to be completely closed out first, or can you make the switch while it's still active? I'm worried about missing payments during any transition period since I really can't afford any delays right now.

This is exactly why I always tell people to be super careful with these benefit cards! I work in IT security and unfortunately these types of account takeovers are becoming more and more common across all financial platforms. The fact that Money Network doesn't require additional verification for account changes is really concerning. For anyone reading this - beyond switching to direct deposit (which I highly recommend), also consider freezing your credit reports if you haven't already. Sometimes these hackers get access to more than just your benefit account info. Also, if you do get hacked, document EVERYTHING - screenshots, phone call times, reference numbers, etc. It'll help speed up the recovery process. Thanks Dylan for posting this warning - you probably saved a lot of people from losing their payments!

This is so scary! I just got my Money Network card two weeks ago and had no idea these security issues were so widespread. I immediately went and checked my account after reading this - thankfully everything looks normal but now I'm paranoid. I tried to set up the account alerts that everyone mentioned but I'm having trouble finding where to do that in the Money Network website. Can someone walk me through exactly where to go? Also, for those who switched to direct deposit - about how long did it take from when you submitted the change until your payment actually went to your bank instead of the card? I want to make the switch but I'm terrified of missing a payment since I'm already behind on rent. Thanks Dylan for posting this warning - you definitely saved people from getting robbed!

Just wanted to add another data point - this happened to me about 3 weeks ago and I'm still fighting to get my money back. Lost $1,100 from my payment and Money Network keeps giving me the runaround about their "investigation." They keep asking for the same documents over and over. Has anyone had success escalating this beyond their regular customer service? I'm wondering if there's a supervisor level or corporate contact that's more effective. Also, PSA for everyone - I found out the hard way that you can actually set up email notifications for ANY login to your account, not just account changes. Wish I had known that before! You can find it under Security Settings > Login Notifications. If I had that enabled I would've known someone was in my account immediately instead of finding out days later when I checked my transfer details.

This is absolutely horrifying but I'm so grateful you posted this warning! I've been using my Money Network card for about 6 months now and never thought to check my transfer details regularly - I just assumed if my payment hit the card everything was fine. Reading all these stories is making me realize how vulnerable we all are. I immediately logged in after seeing this and thankfully my account looks okay, but I'm definitely going to start checking it obsessively now. Already changed my password and set up all the alerts everyone mentioned. The fact that there's no automatic notification when someone changes your bank details is absolutely insane - that should be basic security 101! Has anyone tried reaching out to local news stations about this? It seems like this is affecting way too many people and needs more public attention to force EDD and Money Network to actually fix their security issues instead of just telling us to "investigate" after our money is already gone.

This is absolutely terrifying - thank you so much for sharing this warning! I just started receiving EDD benefits last month and had no idea these Money Network security issues were so common. After reading through all these comments, I immediately logged into my account to check everything (thankfully it looks okay for now) and followed everyone's advice about setting up alerts and changing my password. The fact that they can change your bank details without any verification is absolutely ridiculous! I'm definitely going to switch to direct deposit ASAP - it sounds like that's the only way to really protect ourselves. It's so frustrating that we have to become cybersecurity experts just to safely receive the benefits we're entitled to. Has anyone heard if there are any class action lawsuits brewing over this? With so many people getting their money stolen due to poor security, it seems like there should be some legal accountability.

This is absolutely shocking but thank you for the heads up! I just got approved for unemployment last week and was planning to just use the Money Network card they send, but after reading all of this I'm going straight to direct deposit before I even activate the card. It's insane that people are losing their entire benefit payments with zero notification - that money is literally what keeps people housed and fed! I'm bookmarking this thread to share with other people I know who are dealing with unemployment. Everyone needs to know about this. Has anyone reported this to the state legislature or anything? This seems like a systemic failure that goes way beyond just individual fraud cases.