EDD direct deposit setup failing with verification error after Money Network fraud - can't switch payment methods
So frustrated with this payment method mess! About 3 weeks ago, I discovered someone had stolen $732 from my Money Network card through an ATM withdrawal I never made. I spent almost 2 weeks calling Money Network repeatedly (literally 11 straight days) and finally got my benefits reimbursed after filing all their fraud paperwork. Now I'm desperately trying to switch to direct deposit instead, but keep hitting a wall. Every time I enter my routing and account numbers in UI Online, I get an error message saying "We cannot verify your bank information at this time." My bank account is completely legitimate - I've had it for over 12 years! I've called EDD, the Early Warning verification service number from the error message, and even Money Network again. Nobody can explain why this is happening or how to fix it. Meanwhile, I'm now getting paper checks in the mail which take forever and I'm worried about theft. Has anyone else run into this bank verification problem after dealing with Money Network fraud? Any solutions that actually worked?
21 comments
JaylinCharles
I had almost the exact same situation last year. In my case, the problem was that EDD had placed a temporary block on changing payment methods after the fraud report. You need to specifically request they lift the "payment method change restriction" on your account. When I called, the first rep had no idea what I was talking about, but when I called back and got someone in the claims department, they knew exactly what to do. The restriction is actually meant to protect you but they don't explain it well.
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Brianna Muhammad
•That makes so much sense! I kept wondering if the fraud case triggered some kind of block. Did they give you any timeline for how long after resolving the fraud it takes for the restriction to automatically lift? Or do I absolutely have to call to get it removed?
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Eloise Kendrick
early warning is THE WORST!!!! i had same problem trying to swithc pay method and it took like 6 weeks to fix. EDD kept saying contact early warning, early warning kept saying contact EDD. nobody actually helps!!!!
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Brianna Muhammad
•OMG 6 weeks?! I can't wait that long for a solution. Did you end up having to do anything special to fix it? Or did it just randomly start working one day?
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Lucas Schmidt
I work at a bank and deal with this more often than you'd think. Here's what's happening: After fraud is reported on a government benefits card, many systems automatically flag your account in ChexSystems and Early Warning Services (which is what EDD uses for verification). This creates a temporary situation where new account linking requests are rejected as a security measure. You need to take two specific steps: 1. Call EDD and specifically request a "manual verification override" for your direct deposit setup. They need to notate your account that you've been verified. 2. Contact Early Warning Services directly at 800-325-7775 and request a "verification status reset" for your ChexSystems profile. Mention the resolved Money Network fraud case and provide the case number. This two-step process typically resolves the issue within 2-3 business days. The system just needs confirmation from both sides that you're legitimate.
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Brianna Muhammad
•Thank you SO much for this detailed explanation! This is exactly the kind of specific guidance I needed. I'll call both places tomorrow morning with these exact terms. Really appreciate you taking the time to explain the process!
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Freya Collins
my cousin had fraud on her edd card too but she just gave up and kept getting paper checks lol
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Brianna Muhammad
•I'm honestly getting to that point! The paper checks are actually arriving reliably, it's just the anxiety of having benefits sitting in my mailbox while I'm at work that bothers me. Plus the delay in getting funds.
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LongPeri
I literally JUST went through this exact problem last month! After trying everything and getting nowhere with EDD's regular number, I used a service called Claimyr (claimyr.com) to actually get through to a real EDD specialist. They have this system that connects you directly to an EDD rep instead of dealing with the busy signals and disconnects. The rep was able to see that my account had a "fraud investigation payment method lock" that needed to be manually removed before any banking changes could go through. After that it worked immediately. Check out their demo video if you're curious how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Seriously saved me hours of frustration trying to get through EDD's regular line.
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Eloise Kendrick
•does this actually work?? i've seen people talk about it but seems sketchy to pay just to talk to EDD. they should be available anyways!!!
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LongPeri
•I was skeptical too but after spending literally 4 days trying to get through normally, I was desperate. It connected me within like 20 minutes, and the rep I spoke with was actually in the claims department who could see all the account flags. Way better than the general information people you usually reach.
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Oscar O'Neil
I had a similar issue but mine wuz cuz I entered my routing # wrong one time and then EDD's system flagged my account for 30 days for "suspicious banking activity" even tho it was just a typo!!! Make sure ur entering everything 100% right cuz one mistake can trigger their system. Also, I noticed u can only try to add a bank account 3 times in a 24hr period before it locks u out temporarily.
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Brianna Muhammad
•That's good to know! I've double and triple-checked my routing and account numbers, but maybe there was a typo the first time I tried. I didn't realize there was a limit on attempts either. The whole system is so sensitive!
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Sara Hellquiem
You mentioned you're getting paper checks now - that means they've already changed your payment method from Money Network to checks. According to EDD guidelines, you can only change your payment method once every 30 days. So if they just switched you from Money Network to paper checks less than 30 days ago (which sounds like the case based on your timeline), the system won't let you make another change to direct deposit until that 30-day period is over. This isn't clearly explained anywhere on their website, but it's in their internal policies. You might just need to wait until the 30 days from your first payment method change has passed, then try setting up direct deposit again.
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Brianna Muhammad
•Oh wow, I had no idea about the 30-day rule! That actually makes perfect sense because it's been about 22 days since I was switched to paper checks after the fraud case. I'll wait another week or so and try again. Thanks for this insight - no wonder none of the reps mentioned this specifically!
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Lucas Schmidt
Quick update to my earlier advice: I just remembered that if you've had actual fraud (not just a payment error) on your Money Network card, there's an additional step. You need to request that EDD remove the "FCP" (Fraud Claims Protection) flag from your account. This flag automatically blocks any payment method changes for 45 days after fraud is confirmed. However, they can override it with proper verification of your identity. When you call, specifically ask if you have an FCP flag on your account and request it be manually reviewed.
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Brianna Muhammad
•This is incredibly helpful information! I'll definitely ask about the FCP flag specifically. It's amazing how none of the 5+ EDD reps I spoke with mentioned any of these specific policies or codes. Thank you for the insider knowledge!
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Charlee Coleman
have you tried logging in from a different device? sometimes the EDD website glitches on certain browsers. i couldn't do ANYTHING on chrome but safari worked fine for me
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Brianna Muhammad
•I've tried both my laptop and phone, but only using Chrome on both. I'll definitely try Safari or Edge tonight! It's worth a shot - the EDD website does seem pretty glitchy sometimes. Thanks for the suggestion!
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LongPeri
Just wanted to follow up - were you able to get this resolved? I'm curious if it was actually the 30-day payment method change restriction or the fraud protection flag that was causing your issue. This would be really helpful info for others facing similar problems.
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Brianna Muhammad
•Yes! It turned out to be BOTH issues. I called using the Claimyr service that you recommended (which did work great btw), and the specialist confirmed I had both the 30-day restriction AND the fraud protection flag. They removed the fraud flag after verifying my identity, but I still need to wait for the 30-day period to end before changing to direct deposit. They said this is standard procedure anytime there's fraud on a benefits card. At least now I know exactly why it wasn't working and when I can fix it!
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