EDD switched payment method to Money Network without consent - card compromised before delivery

This is unfortunately becoming quite common with Money Network cards. Their security protocols are significantly weaker than they should be for a government payment provider. What you need to do immediately: 1. Document everything - take screenshots of the unauthorized transactions 2. File a police report and get a copy - Money Network often requires this for fraud over $1000 3. Submit the disputes through both phone AND their website (redundancy helps) 4. Call EDD directly at 1-800-300-5616 and request they note your account for manual payment intervention 5. Submit Form DE 2412 "Request for Change of Payment Method" and check the box for paper checks, attaching a brief explanation The 45-day timeline is their standard response, but with proper documentation and persistence, it's often resolved in 15-20 days. Don't accept the first timeline they give you.

same thing happened to me in january!!!! they sent me a money network card even tho i asked for direct deposit like 3 times. someone stole $900 before i even got the card. took me 2 MONTHS to get my money back. absolute garbage company

I had success reaching EDD about a similar payment issue using Claimyr (claimyr.com). They got me connected to an EDD rep in about 25 minutes when I had been trying for days on my own. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I actually talked to a real EDD person, they were able to flag my account for security concerns and expedite the switch back to paper checks. The rep also gave me a direct reference number for the Money Network fraud department that bypassed their general customer service line. Saved me hours of frustration.

EDD DOESNT CARE ABOUT US!!! This has been going on for YEARS first with BofA now with Money Network. My cousin had $3000 stolen and fought for 4 months to get it back!!! They keep switching to worse and worse vendors because its CHEAPER for them not because it helps us!!! Call your state rep like you did but also file a complaint with the state auditors office AND consumer financial protection bureau. Only way things change is if we ALL complain!!! PS: Anyone saying we should be grateful for benefits can STFU - we PAID INTO this system with our taxes!!!!!

I went through this exact nightmare scenario last month. What worked for me was contacting my local assemblyperson's office. Their constituent services team has direct contacts at EDD who can actually resolve these issues much faster than going through normal channels. Within a week of contacting my assemblyperson, EDD had overridden the system to issue me a paper check for the disputed amount while the Money Network investigation was still ongoing. Also, insist on speaking with a fraud department supervisor at Money Network - the regular representatives don't have authority to expedite claims. Keep detailed notes of every call, including representative names and ID numbers. This documentation was crucial when I escalated my case.

have you tried setting up direct deposit instead? thats what i did cuz i dont trust any of these stupid cards anymore lol

lol why are u complaining about free money? be grateful u even get benefits some of us dont qualify smh

For anyone dealing with Money Network fraud, here's what has been working for claimants recently: 1. Request an 'Expedited Provisional Credit' specifically - they're required to provide this for disputed transactions within 10 business days while investigating if you explicitly request it using this terminology 2. Reference Regulation E of the Electronic Fund Transfer Act, which protects consumers in cases of unauthorized transactions 3. If they deny the expedited credit, immediately request to speak with the Regulatory Compliance department (not just a supervisor) 4. File a simultaneous complaint with the CFPB (Consumer Financial Protection Bureau) online - Money Network has been responding much faster to disputes when a CFPB case is opened The system is frustrating but knowing the specific terms and regulatory requirements gives you leverage.

my money network card worked fine idk what everyone is complaining about

UPDATE: Finally got through to EDD this morning after using the Claimyr service someone recommended. The EDD rep was actually super helpful once I reached them! They've put a special flag on my account to revert to paper checks immediately AND they're sending an emergency payment for the disputed amount that should arrive in 5 days. I still have to deal with Money Network for the fraud investigation, but at least I won't be waiting weeks for rent money. Also filed all the complaints recommended and my assemblyperson's office called me back - they're sending an official inquiry to EDD's executive office about my case. Thanks everyone for all the advice - this community has been way more helpful than any official channels!