EDD Money Network card has unauthorized charges - customer service won't help

this happened to me too!!! someone took like $640 from my card at an atm i never went to. money network is THE WORST

Unfortunately, this is becoming more common with Money Network cards. Here's what you need to do: 1. File the fraud claim as they suggested, but request an expedited review due to financial hardship 2. Ask them to send you the fraud form via email so you can complete it immediately 3. Take screenshots of the transactions in question 4. File a police report and get a case number - Money Network often requires this for larger claims 5. Contact EDD directly to inform them of the situation (though they'll likely direct you back to Money Network) In my experience, these investigations typically take 7-10 business days despite what they tell you. Consider switching to direct deposit if possible to avoid future issues.

Money Network is such a scam!!! I had $430 stolen last year and they never returned my money. said i must have given my pin to someone which is TOTAL BULL****. EDD doesn't care either. good luck getting your $$$ back

I went through this exact situation in January. Money Network's regular customer service is absolutely useless for fraud cases. You need to specifically ask for their fraud department (press 3, then 2, then 1 in their phone menu). The regular reps are outsourced and don't have the authority to help with these cases. Also, while you're waiting for the investigation, you should immediately change your PIN, enable transaction alerts on the Money Network app, and consider temporarily locking your card when not in use. The fraud department can actually issue a provisional credit while they investigate if you emphasize the financial hardship. Direct deposit is definitely the safer option moving forward. I switched after my fraud case was resolved and it's been much more secure.

i had this problem trying to reach EDD about a different card issue, kept getting hung up on after waiting foreverrr. my brother told me about this service called Claimyr that gets you through to an EDD rep way faster. it worked for me, check out their demo video https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - website is claimyr.com

OK so I work at a bank (not giving financial advice, just sharing knowledge) and here's what many people don't know: for unauthorized transactions, you have certain rights under Regulation E. Money Network has to provide provisional credit within 10 business days if they can't complete their investigation sooner. Be sure to use the phrase "Regulation E rights" when speaking with them. Also, file a complaint with the CFPB as someone else mentioned - this often lights a fire under them. One important tip: document EVERYTHING. Get the name and ID of every rep you speak with. Take notes of every conversation with timestamps. This will be crucial if you need to escalate. Direct deposit is definitely more secure than any prepaid card solution. I recommend this to all my customers who receive government benefits.

I had unauthorized charges last summer. Here's what worked for me: 1. First, I called Money Network multiple times until I got a helpful representative. Keep trying! 2. I filed the fraud claim but also sent a certified letter documenting the unauthorized charges (keeping proof of delivery). 3. I reported the issue to both the CFPB and my state's attorney general consumer division. 4. I contacted my local EDD office directly (not just the general number). The CFPB complaint was what finally got them to resolve it. I received full reimbursement after about 3 weeks. The key is being persistent and escalating through multiple channels simultaneously. And yes, switching to direct deposit is essential - I did that immediately after this ordeal.

UPDATE: I wanted to thank everyone for the advice! I called Money Network again this morning and specifically asked for the fraud department using the phone tree someone suggested. Got a much more helpful rep who processed an expedited claim AND issued a provisional credit that should appear in 2-3 business days! Also filed a CFPB complaint as backup. I'm switching to direct deposit as soon as this is resolved. Will update again when everything is finalized.