EDD Money Network funds stolen - fraud claim process?

I went through this exact nightmare last month. You need to call Money Network at 1-866-320-8699 to report the fraud. Don't use the normal customer service number - that'll get you nowhere. When you call, select the option for 'lost or stolen card' to get to a fraud specialist faster. They'll close your current card, send you a new one, and start the fraud investigation process. They'll ask you to identify which transactions weren't yours. Make sure you're looking at your transaction history in the app or online while on the call. The investigation typically takes 7-10 business days, so let your landlord know ASAP about the situation.

omg this happened to me too! but mine was from a online purchase i never made. money network is THE WORST to deal with took me almoat 3 weeks to get my $$$ back. keep calling and dont give up!!!!

You need to file the fraud claim with Money Network immediately and also file a police report. Here's what to do: 1. Call Money Network fraud department (not regular customer service) at 1-866-320-8699 2. Report the unauthorized transaction 3. Ask them to expedite your case due to hardship (mention rent due date) 4. Get a case number 5. File a police report online with your local PD 6. Submit the police report number to Money Network 7. Check your claim status daily By law, they have 10 business days to investigate, but they often issue temporary credits within 48 hours while investigating. Make sure to follow up daily. Also, when you get your new card, transfer funds to your bank account immediately instead of keeping them on the card. Also, I recommend switching to direct deposit for future payments. Money Network cards have become huge targets for skimmers and hackers.

The money network cards are GARBAGE!!! This is the 3rd post I've seen this month about fraud on these cards!!! EDD doesn't care that our money keeps getting stolen. I had $1200 stolen last year and they made me wait 45 DAYS to get it back. The whole system is designed to make it hard for us to get OUR MONEY. I switched to direct deposit after that nightmare and haven't had problems since.

had the same thing happen but mine was only $200 so i just gave up trying to get it back after being on hold for 2 hours. good luck

I've been trying to reach EDD for weeks about my Money Network card issues but can't get through. Finally used Claimyr (claimyr.com) and got connected to a real person in 20 minutes. Saved me hours of frustration with the phones. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In your case though, it's Money Network you need to contact first, not EDD. But if you need to talk to EDD about switching to direct deposit after this is resolved, Claimyr works great for that.

Any updates on your situation? Did Money Network give you a temporary credit?

did u change ur pin? mayb someone was watching when u used the atm. always cover the keypad!!

Glad to hear you got the temporary credit! That's a huge relief. Just a heads up - when your new card arrives, I'd recommend immediately transferring any funds to a bank account instead of leaving them on the card. These Money Network cards are seriously vulnerable to fraud. I learned this the hard way after my second fraud incident. Also, keep all your documentation from this case (police report number, Money Network case number, etc.) in case you need it for future reference. Hope the permanent resolution goes smoothly!

I'm so sorry this happened to you! EDD Money Network fraud is unfortunately way too common. A few additional tips from someone who's dealt with this twice: 1. When you get your replacement card, set up account alerts immediately so you get notified of every transaction 2. Consider using mobile wallet (Apple Pay/Google Pay) instead of the physical card when possible - it's more secure 3. If you have any other EDD payments coming, try to transfer them out as soon as they hit the card Also, document EVERYTHING - dates/times of your calls, representative names if you get them, case numbers, etc. If they don't resolve this properly, you can file complaints with CFPB and your state banking regulator. The threat of regulatory complaints sometimes gets better results. Really glad you got the temporary credit though! That must be such a relief with rent due.

I'm new to this community but unfortunately dealing with a similar situation right now. My EDD Money Network card was compromised last week and I'm still waiting for resolution. Reading through everyone's experiences here has been really helpful - I had no idea about calling the fraud-specific number or that temporary credits were even possible. I've been using the regular customer service line and getting nowhere. For anyone else going through this - document literally everything! I started keeping a spreadsheet with call times, rep names, reference numbers, etc. after reading these responses. Also learned the hard way that you should never leave large amounts sitting on these cards. I'm definitely switching to direct deposit once this mess gets sorted out. Thanks to everyone who shared their experiences and tips. It's reassuring to know I'm not alone in dealing with Money Network's terrible fraud response, even though it sucks that this is such a common problem.

This is unfortunately becoming way too common with these EDD Money Network cards. I'm a case worker who helps people navigate these issues, and I've seen this exact scenario dozens of times in the past few months. A few things that might help speed up your case: - When you call back to check status, ask to speak with a "fraud resolution specialist" specifically - Reference the Electronic Fund Transfer Act (EFTA) - by law they have to investigate within 10 business days but must provide provisional credit within 2 business days for ATM fraud if you report it within 2 days - If they're not cooperating, mention you'll file a CFPB complaint - this often gets supervisors involved quickly Also, once this is resolved, seriously consider switching to direct deposit or at minimum transfer funds immediately when they hit the card. I've seen people lose thousands because these cards are such easy targets. The skimming technology has gotten so advanced that even covering your PIN might not be enough. Document everything and don't let them push you around. You have rights under federal banking regulations. Glad you got the temporary credit - that's a good sign they're taking it seriously!

I work at a credit union and deal with fraud claims regularly. Just wanted to add a few technical details that might help others in similar situations: The reason Money Network cards are such frequent targets is that they use magnetic stripe technology which is much easier to clone than chip cards. When you get your replacement card, look for the chip - newer cards should have them, but some Money Network cards are still being issued with just mag stripes. Also, if you're having trouble getting through to the fraud department, try calling very early (like 7-8 AM) or late in the evening. The hold times are usually much shorter outside normal business hours. One more tip: if Money Network denies your claim for any reason, you can dispute it with your state's Department of Financial Protection and Innovation. California actually has pretty strong consumer protections for prepaid cards, stronger than federal minimums. Don't let them tell you "it's your word against the transaction log" - ATM fraud can often be proven through location analysis and timing patterns. Really glad you got your temporary credit, Fiona! That's exactly how it should work when you report fraud quickly.

I'm really sorry this happened to you, and I'm glad you were able to get the temporary credit! This thread has been incredibly educational - I had no idea Money Network fraud was such a widespread issue until reading everyone's experiences here. I wanted to add one more tip that helped me when I dealt with a similar situation last year: if you're still having any issues or delays with your case, try reaching out to your local EDD office or state representative's office. Sometimes they can escalate cases that are taking too long or not being handled properly. I know it sounds like overkill, but when you're facing rent deadlines, every option helps. Also, for future reference, some banks and credit unions offer "card controls" through their mobile apps where you can instantly freeze/unfreeze your card, set spending limits, or block certain types of transactions. Once you switch to direct deposit, it might be worth asking your bank if they offer these features - it's like having fraud protection in your pocket. Thanks to everyone who shared their experiences and tips in this thread. It's unfortunate that so many people have gone through this, but the collective knowledge here is really valuable for anyone dealing with EDD card fraud.