EDD Money Network funds stolen - fraud claim process?
Just discovered $740 was taken from my EDD Money Network card yesterday at an ATM I've never been to. I had that money set aside for rent which is due in 3 days! Called the Money Network customer service number on the back of my card but got disconnected twice after waiting 40+ minutes each time. Has anyone dealt with EDD card fraud before? What's the process to report it and how long before they credit the funds back? I'm freaking out because I literally can't make rent without that money and my landlord isn't exactly understanding. Do I need to file a police report too or just deal with Money Network?
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Mohammad Khaled
I went through this exact nightmare last month. You need to call Money Network at 1-866-320-8699 to report the fraud. Don't use the normal customer service number - that'll get you nowhere. When you call, select the option for 'lost or stolen card' to get to a fraud specialist faster. They'll close your current card, send you a new one, and start the fraud investigation process. They'll ask you to identify which transactions weren't yours. Make sure you're looking at your transaction history in the app or online while on the call. The investigation typically takes 7-10 business days, so let your landlord know ASAP about the situation.
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Fiona Sand
•Thank you! I'll try that number right now. Did they give you a temporary credit while investigating or did you have to wait the full 10 days? I really can't wait that long.
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Alina Rosenthal
omg this happened to me too! but mine was from a online purchase i never made. money network is THE WORST to deal with took me almoat 3 weeks to get my $$$ back. keep calling and dont give up!!!!
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Fiona Sand
•3 WEEKS??? I can't wait that long! Did you have to do anything special to get them to hurry up?
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Finnegan Gunn
You need to file the fraud claim with Money Network immediately and also file a police report. Here's what to do: 1. Call Money Network fraud department (not regular customer service) at 1-866-320-8699 2. Report the unauthorized transaction 3. Ask them to expedite your case due to hardship (mention rent due date) 4. Get a case number 5. File a police report online with your local PD 6. Submit the police report number to Money Network 7. Check your claim status daily By law, they have 10 business days to investigate, but they often issue temporary credits within 48 hours while investigating. Make sure to follow up daily. Also, when you get your new card, transfer funds to your bank account immediately instead of keeping them on the card. Also, I recommend switching to direct deposit for future payments. Money Network cards have become huge targets for skimmers and hackers.
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Fiona Sand
•Thank you for the detailed steps! I just got off the phone with them and have a case number. They said they'd expedite it but couldn't guarantee anything. Going to file the police report now. I didn't know I could switch to direct deposit - definitely doing that once this is resolved.
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Miguel Harvey
The money network cards are GARBAGE!!! This is the 3rd post I've seen this month about fraud on these cards!!! EDD doesn't care that our money keeps getting stolen. I had $1200 stolen last year and they made me wait 45 DAYS to get it back. The whole system is designed to make it hard for us to get OUR MONEY. I switched to direct deposit after that nightmare and haven't had problems since.
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Ashley Simian
•Not everyone qualifies for direct deposit tho. You have to have a certain type of bank account. My credit union wasnt accepted.
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Miguel Harvey
•@profile6 That's true, but most major banks and credit unions work now. They expanded the list last year. Worth checking again if you tried before.
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Oliver Cheng
had the same thing happen but mine was only $200 so i just gave up trying to get it back after being on hold for 2 hours. good luck
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Taylor To
I've been trying to reach EDD for weeks about my Money Network card issues but can't get through. Finally used Claimyr (claimyr.com) and got connected to a real person in 20 minutes. Saved me hours of frustration with the phones. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In your case though, it's Money Network you need to contact first, not EDD. But if you need to talk to EDD about switching to direct deposit after this is resolved, Claimyr works great for that.
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Fiona Sand
•Thanks, I'll keep that in mind if I need to talk to EDD about direct deposit. Right now I'm focused on getting Money Network to resolve this fraud claim ASAP.
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Mohammad Khaled
Any updates on your situation? Did Money Network give you a temporary credit?
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Fiona Sand
•Yes! Finally some good news. They issued a temporary credit this morning after I called them 3 times and explained my rent situation. Filed the police report yesterday too. Now I'm just waiting for the new card to arrive. Thanks everyone for your help!
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Alina Rosenthal
did u change ur pin? mayb someone was watching when u used the atm. always cover the keypad!!
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Finnegan Gunn
•This is good advice. ATM skimmers are becoming more sophisticated and harder to spot. Always inspect the card reader before inserting your card, cover the keypad when entering your PIN, and check for anything that looks suspicious or out of place on the ATM. Also, try to use ATMs inside bank branches rather than standalone ones when possible.
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