Money Network security breach STOLE my $4,200 EDD funds - zero help from customer service

This happened to me too! I lost $2,800 back in January. Money Network's security is TERRIBLE. I eventually got my money back but it took 8 weeks and hundreds of phone calls. Here's what you need to do right now:\n\n1. File a police report immediately - you'll need the case number for your dispute\n2. Change all your passwords, especially email accounts linked to Money Network\n3. File your dispute with Money Network but also send a written complaint to EDD\n4. Document EVERYTHING - call times, rep names, case numbers\n5. If you have any money left in the account or get new deposits, TRANSFER THEM OUT immediately\n\nMoney Network's dispute process is frustrating but keep pushing. I had to call almost daily for updates before they finally credited my money back.

Thank you so much for the detailed advice. I already filed the dispute with Money Network but didn't think about a police report! I'll do that today. Did you have to go to the station in person or could you file online? Also, when you say send a written complaint to EDD - is there a specific address or email I should use? I'm so worried they're going to deny my claim since I had the same password for multiple accounts (stupid, I know).

money netwerk is the WORST!!!! my brother got his acount hacked 2x and thy blamed HIM for it!!! said he must of shared his pin or somthing which is BS!!!! took him 3 MONTHS to get money back and he got evicted waiting for it. EDD doesnt care and money network is a scam. I tink they doing the hacking themselfs to keep peoples $$$.

Not to be that person, but I don't think Money Network employees are hacking accounts themselves. That would be a huge criminal conspiracy. More likely they have terrible security systems that actual hackers can easily breach. But I agree their customer service is absolutely terrible when this happens.

whatever man, someone is stealing the $$$ and they dont fix it. same result for us.

I work in cybersecurity, and I've seen several cases like this recently with Money Network cards. Here's what's likely happening: fraudsters are using credential stuffing attacks, where they try username/password combinations leaked from other breaches. If you've used the same password on multiple sites, that's probably how they got in.\n\nSome important steps beyond what others mentioned:\n\n1. Check your email on haveibeenpwned.com to see if your credentials were in any known breaches\n2. File a complaint with the Consumer Financial Protection Bureau (CFPB) - this often gets faster action than dealing with Money Network directly\n3. Contact your state representative's office - they often have EDD liaisons who can escalate your case\n4. Set up a fraud alert with the credit bureaus to prevent identity theft\n\nMoney Network should eventually restore your funds, but it can take 45-90 days in many cases. Document everything meticulously for your dispute.

Thank you for the expert advice! I just checked haveibeenpwned and you're right - my email was in THREE breaches! I'm going to file the CFPB complaint right now. For the state representative contact, do I call their main office? I've never reached out to a government official before and don't know how that works.

Yes, call your state assembly member's district office (not their Sacramento office). Tell them you're a constituent with an EDD emergency situation involving theft. Most offices have caseworkers who specifically handle EDD issues for constituents. They can sometimes get responses from EDD when individuals can't.

This is EXACTLY why I always transfer my benefits to my regular bank account the SECOND they hit my Money Network card! I don't trust that card at all. Sorry this happened to you OP. The whole system is designed to make it hard to get help. Hope you get your money back soon.

I've been trying to reach EDD about a separate issue for weeks and finally found a service called Claimyr that actually got me through to a real EDD representative. Cost me a bit but totally worth it since I was able to explain my situation and get help. They basically call EDD for you and then connect you when they reach a rep. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km\n\nEDD might be able to help escalate your Money Network issue or at least give you better guidance than Money Network's useless customer service.

Thank you for this tip! I'm desperate enough to try anything at this point. Just checked out their website and it looks legit. I'll give this a shot tomorrow since it's too late to call EDD today. Did you find that the EDD reps were actually helpful once you got through?

Yes, once I actually got through to a human at EDD they were surprisingly helpful. The problem is just getting past their phone system. The rep I spoke with had access to much more information than the automated system and could actually make changes to my claim. Definitely explain that it's an emergency situation with theft involved - they seemed to prioritize those cases.

I'm dealing with this exact same nightmare right now. Filed my dispute 6 weeks ago and still nothing! Every time I call for an update they just say \

That's really good to know about the BBB complaint - I'll do that today. And I'm going to review my transaction history again to look for those smaller test transactions you mentioned. Did you eventually get your money back or are you still waiting?

Still waiting, unfortunately. But at least now I have a specific case manager assigned who I can actually reach directly. She said they're

dont waste ur time with money network they r useless. i switch to direct deposit after my card got skimmed at an atm last year. u can change to direct deposit in ur ui online account under payment preferences. do it as soon as u get ur money back.

You're right - I should have done direct deposit from the beginning. Lesson learned! I'm definitely switching as soon as this is resolved.

UPDATE FOR EVERYONE: I just read that Money Network had a massive data breach in early 2025 that they didn't properly disclose. There's now a class action lawsuit being filed against them. Google \

Thank you for this information! I just looked it up and found the law firm's website. Going to submit my information right now. I can't believe Money Network didn't notify customers about a known breach! That seems illegal.

SEE I TOLD U ALL!!! They new about this and didnt tell nobody!!! class action gonna make them pay!!!

This is absolutely infuriating and I'm so sorry this happened to you! I went through something similar last year when $3,100 disappeared from my Money Network card. The whole experience was a nightmare, but I did eventually get my money back after 11 weeks of fighting. A few things that helped me beyond what others have mentioned: 1. Take screenshots of EVERYTHING - your account balance before/after, transaction history, any error messages. Save them in multiple places. 2. When you call Money Network, ask for the fraud department specifically, not general customer service. They have slightly more authority to escalate cases. 3. Keep a detailed log of every phone call - date, time, rep name, what they said, case numbers. This saved me when they claimed I never called. 4. If you have any text messages or emails from Money Network about the unauthorized transactions, save those too. The police report suggestion is crucial - some people skip this step but it really helps legitimize your case. Most departments let you file online for financial fraud now. Hang in there! I know it feels hopeless right now, but most people do get their money back eventually. The system is just designed to make you give up. Don't let them win!

I'm so sorry you're going through this nightmare! $4,200 is a huge amount to lose, especially when you're already dealing with unemployment stress. I haven't been hacked myself, but I've been following this issue closely because I'm terrified it'll happen to me. From what I've seen in other posts here, you're definitely not alone - Money Network security breaches seem to be happening way too frequently lately. A couple additional suggestions that might help: - Try calling Money Network early in the morning (around 7-8 AM) - I've heard wait times are shorter then - If you have any friends or family who work in banking/finance, ask them to review your dispute paperwork before submitting it - Consider reaching out to local news stations - they sometimes do consumer protection stories that can pressure companies to resolve cases faster The fact that their customer service hung up on you after 45 minutes is absolutely unacceptable. That alone shows they're not taking this seriously enough. Stay strong and keep fighting! From everything I've read here, persistence really does pay off, even though it shouldn't take months to get YOUR own money back. This whole system is broken but don't give up!