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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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I'm going through this exact same issue right now and this thread has been a lifesaver! Been locked out since Tuesday and was starting to panic about not being able to access my benefits. @Ashley your tip about the specific language to use with phone agents is brilliant - I never would have thought to mention "known system authentication issues affecting California EDD cardholders" but that makes so much sense that they'd have a protocol for that exact situation. @Nina thanks for explaining the technical side with the security certificate update - it's somehow reassuring to know this is a widespread system issue and not something wrong with my specific account or info. I'm definitely trying the 6am calling strategy tomorrow with @Isaac's phone tree sequence. The temporary access code option sounds like my best bet since I've already tried all the browser troubleshooting steps multiple times. For anyone still dealing with this - I found one small workaround that might help in the meantime. If you have text alerts set up, Money Network is still sending balance notification texts even when their website/app is down. It's not much, but at least you can confirm your money is still there while waiting for access to be restored. Going straight to direct deposit setup the moment I can get back in. This experience has definitely taught me not to rely solely on their card system! Thanks everyone for sharing your solutions and making this stressful situation feel less isolating. 💙
@Fatima that's such a good point about the text alerts still working! I completely forgot I had those set up but you're right - at least it's some way to confirm your balance is still there during these outages. That actually gives me a bit of peace of mind while I'm waiting to try the calling strategy tomorrow morning. I'm also planning to use @Ashley's exact wording about the "known system authentication issues affecting California EDD cardholders" when I call. It's so frustrating that we have to become experts at navigating their broken system, but this community has been incredibly helpful. Way better than anything I got from their actual customer service! Really hoping the 6am call works for both of us tomorrow. And yes, direct deposit is definitely going to be priority #1 once we get back in. Never want to deal with this Money Network stress again! Thanks for the text alert reminder - sometimes the small workarounds make all the difference when you're feeling helpless about the whole situation.
This whole thread has been incredibly eye-opening as someone who just started receiving EDD benefits last month! I had no idea Money Network was this unreliable - I thought it was just me having issues with their system. Reading through everyone's experiences, I'm definitely going to set up direct deposit immediately rather than waiting for problems to happen. The fact that these outages occur "every few months" is completely unacceptable when people are depending on these funds for basic necessities like rent and food. @Ashley and @Isaac - thank you both for sharing such specific, actionable solutions! The temporary access code strategy and exact phone tree instructions are incredibly helpful. @Nina, your technical explanation about the security certificate issues really helped me understand what's actually happening behind the scenes. For anyone dealing with this right now, I just want to echo what others have said - you're not alone and it's not your fault. The system is broken, not you. This community sharing workarounds and solutions has been more helpful than Money Network's actual customer service. I'm bookmarking this thread for future reference and definitely switching to direct deposit ASAP. We shouldn't have to become technical support experts just to access our own benefits, but at least we have each other to figure out solutions! Stay strong everyone 💪
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I'm dealing with this exact same issue right now! My Money Network card was suddenly deactivated three days ago and I have about $1,600 stuck on it. The customer service rep gave me the same "email override" explanation and promised a check in 7-10 business days, but reading everyone's experiences here, it sounds like I should expect 3+ weeks realistically. This is so frustrating - I had no idea this was such a common problem with Money Network cards! Based on all the helpful advice in this thread, I'm planning to call EDD's payment services line (1-866-401-2849) tomorrow morning around 7:30am to switch to direct deposit and request a payment hold until it's set up. Quick question for those who've been through this - when Money Network sends the check, do they mail it to the address on file with EDD, or do I need to update my address with Money Network directly? I recently moved and want to make sure it goes to the right place. Thanks everyone for sharing your experiences - it's such a relief to know there's actually a way out of this nightmare loop between EDD and Money Network!
Great question about the address! Money Network will mail the check to whatever address they have on file in their system, which might be different from your EDD address if you moved recently. I'd definitely call Money Network customer service to update your mailing address with them directly - don't assume it automatically syncs with EDD's records. When you call EDD's payment services tomorrow morning, you can also verify/update your address with them at the same time to make sure everything matches up for future payments. It's worth the extra few minutes on the phone to avoid having your check sent to your old address and getting delayed even further. Also, since you just moved, make sure your bank account is still in good standing and that your new address is updated with your bank too before setting up direct deposit. Sometimes banks flag address mismatches as potential fraud. Good luck with the early morning call - you've got this!
I'm so sorry you're dealing with this - I went through the exact same nightmare about 4 months ago! Money Network suddenly locked my card claiming there was "suspicious activity" and I had $2,800 stuck on it. The customer service reps kept giving me different stories and timelines. Here's what actually happened in my case: The check from Money Network took 22 business days to arrive (despite them promising 7-10 days multiple times). I called EDD's payment services line at 1-866-401-2849 and it took me 6 attempts over 3 days to get through, but once I did, they were incredibly helpful. The EDD payment services rep switched me to direct deposit during that same call and put a hold on my account so no new payments would go to the defunct Money Network card. She also gave me a confirmation number and sent an email confirming the change. I know it feels hopeless when you're stuck in that loop, but you WILL get your money - it just takes way longer than it should. Keep calling that EDD payment services number early in the morning (around 7:30am worked best for me) and don't give up. Once you're on direct deposit, all these headaches disappear. Hang in there!
Thank you for sharing your timeline - 22 business days is even longer than I was expecting! It's really helpful to know what the realistic timeframe actually is versus what Money Network promises. I'm definitely going to start calling that EDD payment services number tomorrow morning bright and early. Did you have any issues with the direct deposit setup after you got through to them? Like did your first payment go through smoothly once it was set up, or were there any additional hiccups? I'm just trying to prepare myself for what might come next after I (hopefully) get through to someone tomorrow. Also, that confirmation number and email sounds super important - I'll make sure to ask for both when I call. Thanks for the encouragement, I really needed to hear that this will eventually get resolved even though it feels impossible right now!
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I'm going through the exact same thing right now! Just filed my claim about 2 weeks ago and got my first certification results yesterday - both weeks showing "disqualified" with no clear explanation anywhere in the system. Like everyone else here, I can see my weekly benefit amount ($278) in the claim summary, so I know my claim was approved, but those disqualifications had me completely freaking out until I found this thread. After reading through all these experiences, I'm 100% certain I made the same work search documentation mistake. I've been actively job hunting every day (easily 4-5 applications per week through Indeed, LinkedIn, and directly on company websites) but when I certified, I just answered "yes" to the work search question without filling in those detailed employer fields because they totally looked optional to me. The new UI interface is such a disaster - whoever redesigned it clearly never considered how confusing it would be for actual users! I'm planning to call EDD first thing tomorrow morning with my job search log ready. I've been keeping track of everything in a Google Sheet because I'm really serious about finding work, so I have company names, job titles, application dates, and contact methods all documented for those weeks. It's so encouraging to read that multiple people have gotten this resolved over the phone by providing those specific details to a rep. This thread has been absolutely invaluable - you've all probably saved me days of panic and confusion trying to figure out what went wrong. Thanks to everyone who shared their stories and solutions. I'll definitely come back and update on how my call goes to help anyone else dealing with this same documentation nightmare!
Welcome to the community and this incredibly frustrating situation! I'm also dealing with my first unemployment claim and found this thread after experiencing something very similar. It's honestly both reassuring and maddening to see how many people are running into the exact same work search documentation issue - it really shows how poorly designed the new EDD interface is. Your approach of calling with your Google Sheet ready sounds perfect based on all the success stories shared here. Having those company names, job titles, application dates, and contact methods documented puts you in a great position to get this resolved quickly. The fact that you're doing 4-5 applications per week definitely shows you're meeting the work search requirements - it's just that the system failed to make it clear how to properly document everything during certification. It's really encouraging that you can see your weekly benefit amount of $278, which confirms your claim is approved! This seems to be purely a certification issue that can be fixed once you provide the detailed job search information to a rep. The new interface making those required fields look optional is causing so much unnecessary stress for people who are already dealing with the challenges of unemployment. Thanks for sharing your experience and adding to this incredibly helpful thread. This community support has been amazing to see! Please definitely update us on how your call goes tomorrow - your success story will probably help even more people who are dealing with this same documentation mess. Good luck!
I'm new to this community and currently going through my first unemployment experience. After reading through this entire thread, I'm both grateful and shocked by how many people are dealing with the exact same work search documentation issue with EDD's new system. I just filed my claim last week and haven't gotten my first certification results yet, but this thread has been incredibly eye-opening. It's clear that the new interface is systematically causing the same mistake for tons of people by making required work search documentation fields appear optional. That's a massive design flaw that's creating unnecessary stress and delays for people already dealing with job loss. Based on everyone's experiences, I'm going to make absolutely sure to document every single job search activity in detail during certification - company names, specific job titles, application dates, contact methods, and any follow-up actions. I've already been keeping a spreadsheet for my own tracking, but now I know how crucial it is to enter all that information into EDD's system, even if those fields look optional. For everyone dealing with disqualified weeks, it's so encouraging to see that multiple people have successfully gotten it resolved by calling EDD with their detailed job search information ready. The fact that you can all see your weekly benefit amounts means your claims are approved - that's the hardest part! This really does seem to be a fixable certification documentation issue. Thanks to everyone who shared their stories and solutions. This thread is going to help so many people avoid these problems or know exactly how to fix them. This is what community support should look like!
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I'm so sorry you're going through this nightmare - I know exactly how terrifying and overwhelming it feels to receive one of those overpayment letters. I just want to add my voice to all the incredible support and success stories you're seeing here. I went through almost the identical situation 5 months ago when I received an overpayment notice for $29K in PUA benefits from 2021. Like you, I had to leave my job at a retail store because my son's daycare kept shutting down due to COVID outbreaks. I was completely honest during my phone interview and provided every detail they asked for about my childcare situation. The panic and sleepless nights are so real - I completely understand that feeling of dread wondering if they might pursue criminal charges or garnish your wages. But reading through all these amazing success stories from @AstroAlpha, @Madison Allen, @Maya Jackson, @Emily Sanjay, @Pedro Sawyer and others gave me the courage to fight instead of giving up. I successfully appealed and WON my case! The entire overpayment was reversed. The key was following the same approach everyone here has outlined - gathering every piece of documentation about childcare closures, creating a chronological timeline, and emphasizing that I had been completely transparent from day one. My hearing was over the phone, lasted about 40 minutes, and the judge was actually very understanding. When I presented my organized evidence showing the pattern of daycare closures and how they made steady work impossible, they ruled completely in my favor. You absolutely have a strong case here. Childcare disruption due to COVID was explicitly covered under PUA guidelines, you were honest throughout the process, and you deserve to fight this unfair determination. Start gathering your documentation ASAP and get that appeal filed before the deadline. Stay strong - you've got this, and we're all here supporting you!
Wow, thank you so much for sharing your success story - another $29K complete reversal! It's incredible to see so many people who have won their appeals in situations exactly like mine. Your experience with retail work and daycare closures sounds almost identical to what I went through with the nursing home and my daughter's preschool. I'm definitely feeling more hopeful after reading all these success stories from you, @AstroAlpha, @Madison Allen, @Maya Jackson, @Emily Sanjay, @Pedro Sawyer and everyone else who has shared their experiences. It s'clear that when we have solid documentation and were honest from the beginning, these appeals really can be won. The 40-minute phone hearing sounds very manageable, and I m'relieved to hear that the judges seem to be fair and understanding when we present organized evidence. I ve'already started gathering my emails from the preschool about COVID closures and I m'going to create that chronological timeline everyone has recommended. You re'absolutely right that PUA was designed exactly for situations like ours - we weren t'trying to scam anyone, we were just parents trying to survive impossible circumstances during a pandemic. The fact that I was completely transparent during my phone interview should work in my favor. I m'going to get my appeal filed this week and fight this unfair determination. Thank you so much for the encouragement and for sharing your experience - it means more than you know to have this community of people who truly understand what we re'going through!
I'm so sorry you're going through this terrifying situation - I completely understand the panic and sleepless nights you're experiencing right now. I just received a very similar overpayment notice last week for $20K in PUA benefits from 2021, also due to childcare disruptions when my toddler's daycare kept closing for COVID exposures. Reading through all these incredible success stories has given me so much hope! It's amazing to see people like @AstroAlpha, @Madison Allen, @Maya Jackson, @Emily Sanjay, @Pedro Sawyer, @Ryan Kim and others who have successfully appealed and completely reversed their overpayments. Your situation sounds exactly like what PUA was designed to cover - you were honest, transparent, and dealing with legitimate COVID-related childcare disruptions. I'm already starting to gather my documentation following everyone's advice - emails from the daycare about closures, texts with my supervisor, and I'm going to create that chronological timeline approach that seems to work so well in these appeals. The fact that you explained everything clearly during your phone interview and wrote it on your application shows you acted in complete good faith. Criminal charges are extremely rare for honest cases like ours - they focus on clear fraud, not legitimate parents who needed help during impossible circumstances. You followed the rules and qualified under the guidelines. File that appeal ASAP and don't let them intimidate you! Based on all these success stories, you have a really strong case. We're all in this together and rooting for you to win this fight!
StellarSurfer
im confused is today even a holiday? i thought mlk day was next week lol
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Diego Mendoza
•MLK Day is observed on the third Monday of January each year, which is today this year. It's a federal holiday, so government offices and banks are closed.
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Paolo Rizzo
I'm in the same boat - no payment today and I'm on direct deposit too. Reading through all these comments, it sounds like it's definitely the holiday causing delays. I had no idea that federal holidays could affect EDD payments like this! Really wish they would send out some kind of notification when this happens. For anyone else dealing with landlord pressure, maybe try explaining it's a federal banking holiday delay - most people understand that's out of your control. Fingers crossed we all get our payments tomorrow morning!
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Sofía Rodríguez
•Same here! I had no clue about the holiday thing either until today. I've been with EDD for like 6 months and this is the first time I've hit a federal holiday. Really appreciate everyone sharing their experiences - makes me feel less alone in this situation. Definitely going to bookmark a holiday calendar now so I can plan better. Hope your landlord is understanding about the banking delay!
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