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This thread has been absolutely incredible to read through! I've been lurking on this community for weeks trying to find real solutions to the EDD phone nightmare, and this is hands down the most helpful discussion I've seen. I'm dealing with the exact same issue - my claim started in December and I've been stuck in pending for about 10 days now. Reading about the quarterly review flag was a total revelation - I had zero idea this was even a thing! It's absolutely maddening that EDD doesn't send any notification about these automatic holds. I've been doing the classic mistake of calling the 800 number right at 8am every day and hanging up immediately when I hear that "maximum callers" message. After seeing all these success stories, I'm definitely going to try the 833-978-2511 number tomorrow around 10:30am and actually wait through the full message this time. I love the strategy of immediately mentioning the quarterly review flag by name - that seems so much smarter than trying to explain symptoms and hoping the rep figures it out. @Oliver Becker thank you for starting this thread and following up with your success! And huge thanks to everyone else who shared what actually worked. When the official system completely fails us, this community support is everything. Crossing my fingers that I can finally get through and join the success stories!
Welcome to the community! I just joined recently too after dealing with this exact same nightmare. Your situation sounds identical to so many of us - December claim start, pending for weeks, and that same frustrating cycle with the main number. The quarterly review flag really is a game-changer once you know about it. I tried the 833 number strategy yesterday at 10:35am after reading through this thread and actually got through after about 30 minutes in queue! Used the script about mentioning the quarterly review flag by name and the rep found and cleared it immediately. She confirmed that tons of December claimants are hitting this issue right now as their benefit years cross quarters. Your timing for tomorrow sounds perfect - mid-morning seems to be the sweet spot based on everyone's experiences here. Don't give up if you don't get through on the first try, sometimes it takes a couple attempts even with the right strategy. Really hoping you get the same quick resolution the rest of us have had once we finally reached someone who knew about these flags!
This thread is absolutely amazing! I just found it after being stuck in pending hell for 3 weeks and I'm so relieved to finally understand what's happening. My claim also started in December so I'm 99% sure I have that quarterly review flag too. I had NO clue this was even a thing - it's ridiculous that EDD doesn't tell us about these automatic holds! I've been wasting hours every day calling the main number at 8am and getting that same "maximum callers" hangup. Reading all these success stories gives me actual hope for the first time in weeks. Tomorrow I'm trying the 833-978-2511 number at 10:30am and waiting through the full message like everyone suggests. Also definitely using that script about mentioning the quarterly review flag by name right away - seems way more effective than explaining symptoms. Thank you all for sharing strategies that actually WORK instead of just complaining (though we all have good reason to complain lol). If this doesn't work I'm contacting my assembly member too. Will update if I get through! 🤞
Welcome to the thread! I'm so glad you found this discussion too - it really has been a lifesaver for so many of us dealing with this exact same nightmare. Your December claim timing makes it almost certain you have that quarterly review flag, and it's infuriating that EDD leaves us completely in the dark about these automatic holds. I just went through this whole ordeal myself a couple weeks ago after being stuck in pending for what felt like forever. The 833 number strategy at 10:30am worked perfectly for me - got through after about 25 minutes in queue and the rep cleared my quarterly flag immediately once I mentioned it by name. That script really does seem to be the key to getting fast resolution instead of having to explain everything from scratch. Your backup plan with the assembly member is smart too since several people here have had great success with that route. Don't lose hope if it takes a few tries - the system is still overwhelmed but these strategies definitely work! Really hoping you get through tomorrow and can finally put this stress behind you. Keep us posted on how it goes!
Hey Cynthia! Congrats on getting to paid status - that's such an exciting milestone! 🎉 I went through this exact same situation about 2 months ago and totally understand the mix of relief and confusion you're feeling right now. Your Money Network card should arrive within 7-10 business days, but like everyone else has mentioned, it comes in the most generic white envelope from "Conduent" that seriously looks like junk mail. I actually set it aside for almost a week thinking it was another credit card offer! Since your mailing address is at your mom's place, definitely give her a detailed heads up about what to look for. The "waiting period served" is actually great news - it means you've successfully completed California's mandatory unpaid first week that every new claimant has to serve. It's totally normal state policy and you won't get paid for that week, but now you're eligible for actual payments starting with week 2. You didn't do anything wrong at all! Once your card arrives, my biggest recommendation is to activate it right away and immediately set up the Money Network app with notifications enabled. Even better - set up direct deposit through the app as soon as possible! It cuts future payment wait times from days down to next business day. Such a game changer for your peace of mind going forward. You're doing everything right and you're so close to having this all figured out! The hardest part is behind you now. 💪
Thank you Amelia! This has been such an incredible learning experience thanks to everyone sharing their stories here. I'm so relieved to hear that setting it aside for almost a week is something that actually happens - it makes me feel so much better about being worried about missing it! I'm definitely going to have a very detailed conversation with my mom about watching for that Conduent envelope. At this point I think I'll just ask her to text me photos of any envelope that could possibly contain a card over the next two weeks so we don't miss it. The waiting period explanation has been such a relief too - I was genuinely scared I had messed up my application somehow when I saw that message! It's amazing how much less stressful this whole process feels now that I understand what's normal vs what to worry about. I'm already planning my Money Network app setup and direct deposit configuration for the moment that card arrives. Everyone here has made this so much more manageable - thank you for taking the time to share your experience! 😊
Hey Cynthia! Congrats on reaching paid status - that's such a huge milestone! 🎉 I just went through this exact same experience about 6 weeks ago and can totally relate to that mix of excitement and anxiety you're feeling. Your Money Network card should arrive within 7-10 business days (mine took 8), but definitely heed everyone's advice about that Conduent envelope - it's SO plain and generic looking! I literally thought it was a credit card application and almost recycled it. Since your address is at your mom's, maybe ask her to text you photos of any envelope that could possibly contain a card over the next couple weeks, just to be extra safe. The "waiting period served" message is actually fantastic news! It means you've completed California's mandatory unpaid first week that ALL new claimants have to serve. Nobody gets paid for that first week - it's just how the system works - but now you're eligible for real payments starting with week 2. You're doing everything perfectly! When your card arrives, activate it immediately and download the Money Network app right away. Set up notifications and definitely get direct deposit configured ASAP through the app - it's a total game changer for future certifications. Instead of waiting days for the card to be loaded, direct deposit hits next business day! You're almost there - the hardest part is behind you now! 💪
Thank you so much Anastasia! This whole thread has been absolutely amazing - I can't believe how much I've learned from everyone's experiences! The photo idea for my mom is brilliant - I'm definitely going to ask her to text me pictures of anything that could possibly be a card over the next couple weeks. Better safe than sorry, especially knowing how generic that Conduent envelope looks! It's such a relief to finally understand that the waiting period is completely normal and not something I messed up. I was genuinely panicking when I first saw that message. The Money Network app and direct deposit setup is definitely going to be my top priority the second that card arrives. Everyone here seems to agree it's a total game changer for future payments. Thank you for taking the time to share your recent experience and for all the encouragement - this community has turned what felt like an overwhelming process into something totally manageable! 😊
Hey @Dmitri! I've been dealing with EDD for the past few months and can definitely confirm - NO Saturday hours whatsoever. It's frustrating when you're working and can't call during their M-F 8am-5pm window. One thing that helped me was calling from my car during my lunch break. I'd dial right at 8:01 AM, put it on speaker, and just let it ring/hold while I worked. Took about 6 tries over different days, but I eventually got through after being on hold for almost 3 hours. Also wanted to mention - if your claim has been pending for over a month like mine was, there's probably a specific flag that needs human intervention. In my case, it was an "eligibility review" that the automated system couldn't process. Once I got through to a rep, they cleared it in about 15 minutes and my payments went from pending to paid the next day. The system is definitely broken, but don't give up! Your benefits are there - it's just a matter of getting past the phone queue maze to claim them. All the tips people shared here about the 8:00:01 timing and button sequences are solid gold.
@Aaron this gives me hope! I've been so discouraged thinking I might never get through, but hearing that you eventually succeeded after 6 tries makes me feel like it's actually possible. The fact that your payments went from pending to paid the next day once the rep cleared the eligibility review is exactly what I'm hoping for with my situation. I'm definitely going to try the car/lunch break strategy - that's brilliant! I can put the phone on speaker and just wait while I eat. Even if it takes 3 hours on hold, at least I'll be making progress instead of giving up because I can't dedicate my whole day to it. Really appreciate you sharing the timeline and outcome. It helps to know there's light at the end of this incredibly frustrating tunnel. Going to start trying the 8:00:01 method starting Monday!
I'm going through the exact same situation right now! Been trying to reach EDD for weeks about my pending claim but work makes it impossible to call during their hours. Reading through all these responses has been incredibly helpful - I had no idea about most of these strategies. The insider tip from @GamerGirl99 about calling at 8:00:01 and using the 1-2-1 button sequence is exactly the kind of specific technical info that could make all the difference. It's crazy that we need former employees to tell us how to actually navigate the system properly! I'm also going to check my UI Online inbox more thoroughly after seeing multiple people mention missed document requests. It would be so frustrating to find out I've been waiting weeks for nothing just because I overlooked some notification buried in there. Planning to take a personal day next week and try the early morning calling strategy. Will definitely report back on whether it works. This thread has been more useful than anything on the official EDD website - thanks everyone for sharing your experiences and tips!
@Jamal I'm in the exact same boat! It's so validating to see I'm not the only one struggling with this impossible timing situation. The collective wisdom in this thread has been amazing - I've learned more about actually navigating EDD in the past hour than I did in weeks of trying to figure it out on my own. That point about checking the UI Online inbox is so important. I just logged in after reading these comments and sure enough, there was a notice about additional documentation needed that I somehow completely missed from 2 weeks ago! No wonder my claim has been stuck. I'm also planning to use that sick day strategy next week with the 8:00:01 timing. It's ridiculous that we have to burn our limited time off just to access benefits we're entitled to, but at this point I'm desperate. Really hoping the insider tips from the former EDD employee actually work - having that level of technical detail about the phone system navigation feels like having a cheat code. Please do report back on your experience! It would be great to know if these methods actually pan out in practice. Good luck with your call next week!
Just went through this whole process myself and finally got my appeal approved last month! One thing that really helped me was creating a timeline of events leading up to my claim denial. I wrote down dates, what happened, who I spoke with, etc. It made it SO much easier to present my case clearly during the hearing. Also, if you're feeling overwhelmed, don't be afraid to ask for help - there are legal aid organizations that offer free assistance with EDD appeals. I used one and they helped me organize my evidence and even did a practice run of the hearing with me. The whole thing took about 3 months from start to finish, but it was worth it to get those back payments. Hang in there, you've got this! 🙏
Congratulations on winning your appeal! That's so encouraging to hear. I'm definitely going to look into those legal aid organizations - I had no idea that was even an option. Creating a timeline is brilliant too, I've been struggling to organize all the details in my head but writing it down chronologically makes so much sense. Three months sounds long but honestly not as bad as I was expecting. Did you have to do anything special to get your back payments processed, or did they just automatically start coming through after the decision?
I'm currently waiting for my appeal hearing to be scheduled and this thread has been incredibly helpful! I wanted to add one thing that my friend who works in social services told me - make sure to submit any new evidence or documentation as soon as possible, even if your hearing isn't scheduled yet. Apparently there's a window where they'll accept additional materials, but if you wait too long they might not consider it. Also, I've been using the EDD website to track my appeal status, and while it doesn't update super frequently, it does show when they've received your paperwork and what stage you're at in the process. Thanks everyone for sharing your experiences - it's so reassuring to know I'm not going through this alone! 🤝
NebulaNomad
I just wanted to chime in as someone who went through this exact panic situation about 6 months ago! The advice everyone's given here is spot on - definitely call Money Network at 1-866-692-9374 and ask for the expedited transfer. One small tip that helped me: when you call, if you get put on hold, don't hang up! I almost gave up after being on hold for 10 minutes but then someone picked up and was super helpful. The wait was totally worth it. Also, after you get this sorted out, I can't stress enough how much easier direct deposit makes everything. I switched over right after my rent crisis and it's been such a game changer - no more card hassles, no more transfer fees, money just shows up in my account automatically. You're being smart by asking for help here instead of just panicking alone. The unemployment process is stressful enough without having to deal with payment transfer issues on top of it. You've got a solid plan now thanks to everyone's advice - you're going to get through this! 💪
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Jade Santiago
•Thank you for the encouragement and the heads up about staying on hold! I was definitely the type who would have hung up after a few minutes, so that's really valuable advice. It's amazing how much stress this whole situation has caused me, but reading everyone's responses here has made me feel so much more confident about handling it. I had no idea so many people had gone through the same thing! I'm definitely planning to switch to direct deposit as soon as I get through this current crisis - it sounds like it'll save me a lot of future headaches. Really appreciate you taking the time to share your experience and the encouragement! 🙏
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Dylan Cooper
Hey! I totally understand your stress about getting this money transferred quickly for rent - I've been there! Here's the fastest solution for your 3-day timeline: **Call Money Network immediately at 1-866-692-9374** - they're available 24/7 and can help you set up everything over the phone. Ask specifically for an "expedited transfer" which costs around $15 but gets your money to your bank account within 24 hours (sometimes same day if you call early). **What you'll need ready:** - Your EDD Money Network card - Your bank routing and account numbers - About 15-20 minutes for the call The $15 fee is definitely worth it to avoid late rent fees, which are usually much higher! Their customer service is actually pretty helpful compared to EDD. **Pro tip:** Call your landlord today to give them a heads up that your payment might be 1-2 days late due to unemployment payment processing. Most landlords are understanding if you communicate upfront. **For the future:** Once you get through this crisis, log into your UI Online account and switch to direct deposit under "Payment Methods" - it takes 5 minutes and you'll never have to deal with card transfers again! You've got this! The Money Network folks will walk you through everything step by step. 💪
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