Money Network card hacked, can't access my benefits - EDD and MN giving me the runaround

You need to be persistent with Money Network. EDD can't issue you a new card - only Money Network can do that. Call them again and specifically ask to speak with their fraud department. When the automated system asks why you're calling, say "FRAUD" very clearly. They should transfer you to a specialist who can actually help. When you get through, explain that your email was changed without your authorization and you need your account secured and a replacement card issued. They'll need to verify your identity (usually SSN, address, DOB) and then can cancel the compromised card and issue a new one. Unfortunately, replacement cards take 7-10 business days to arrive. In the meantime, ask if they can expedite the card for an additional fee - sometimes they can do 3-day shipping for around $15.

omg this EXACT thing happened to me last month!!! so frustrating!! I kept getting bounced back and forth between edd and money network for like a week. finally got someone at money network who actually knew what they were doing. had to answer like a million security questions. new card came in like 8 days. but yeah they wouldn't give me access to my $$ until i had the physical card. sucked big time.

I work at a workforce center and help people with EDD issues frequently. Here's how to fix this properly: 1. First, file a police report for identity theft. Get the report number. 2. Call Money Network at 1-866-898-2213 and select the fraud option. Have your police report number ready. 3. They'll need to verify your identity with additional security questions beyond the basic information. 4. Request expedited shipping for your replacement card (there is a fee, but worth it in your situation). 5. While waiting for the new card, call EDD at 1-800-300-5616 and report the compromise. Ask them to flag your account with a security alert to prevent further unauthorized changes. 6. Important: Once you get your new card, immediately set up direct deposit to your bank account instead of keeping funds on the card. This provides an additional layer of security. The disconnect happens because EDD handles your claim, but Money Network handles the payment method. Money Network is actually the one who needs to resolve card issues.

My condolences bro, the EDD-Money Network loop is the worst. Got stuck in it for 2 weeks last year when my card got damaged. 😢

I had something similar happen - not a hack, but my card got lost in the mail. Spent WEEKS trying to get a human on the phone at EDD. Finally found this service called Claimyr that got me through to an actual EDD rep in about 20 minutes instead of spending all day calling and getting hung up on. Check out their site claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep I spoke with was able to put notes on my account confirming the situation and then three-way called Money Network with me on the line to get the replacement card process started. Having an actual EDD person explain to Money Network what was happening made all the difference - suddenly Money Network was super helpful instead of giving me the runaround.

The whole Money Network card system is GARBAGE!!! I've had nothing but problems with it for months. They LOVE to point fingers at EDD and EDD points right back at them. Meanwhile WE suffer without OUR MONEY that we're entitled to!!! I lost almost $2000 last year because of their "security measures" and nobody would help me. The system is DESIGNED to make it hard for us to get OUR MONEY. Why can't they just use direct deposit like a normal agency????? And don't even get me started on their customer service. 90 minute wait times are NORMAL. It's insane.

I think there was a data breach with Money Network recently. My brother had something similar happen last month and he found out a bunch of other people in his Facebook unemployment group had their accounts compromised too. Something fishy is definitely going on. Btw have you checked your credit reports? Might wanna freeze your credit just to be safe since they had enough of your info to get into your Money Network account.

anyone else notice that EDD's whole system seems designed to make it as difficult as possible to get help? its like they WANT us to give up trying smh

UPDATE: I wanted to thank everyone for their advice! I followed the suggestions here - filed a police report, called Money Network and specifically asked for the fraud department, and used Claimyr to actually get through to an EDD representative. The EDD rep was able to confirm my identity and did a three-way call with Money Network while I was on the line. Having the EDD rep there made all the difference! Money Network is sending me a replacement card with expedited shipping (should arrive in 3 business days) and they're adding extra security measures to my account. The EDD rep also helped me set up direct deposit for future payments so I won't have to worry about card issues again. Still not sure how the hacker got into my account in the first place, but at least it's getting resolved. Thanks again for all your help!