EDD Money Network card hacked - no customer service number and can't access funds

same thing hapenned to me in january... its super frustrating!! theres actually a separate number for the card issues but its buried on their website. try 1-866-692-9374 and just keep hitting 0 when the robot talks. took me like 45 minutes on hold but i finally got someone who helped me transfer my funds

OMG the Money Network card system is a NIGHTMARE!! I had exactly this problem last month and EDD just kept giving me the runaround. They act like they have nothing to do with the card even though it's THEIR system! So frustrating. I ended up having to file a formal complaint with CFPB (Consumer Financial Protection Bureau) before anything happened. The card people finally called ME after that. Shouldn't have to go that route but it worked.

The Money Network debit card is managed by a third-party provider, not directly by EDD, which explains why EDD staff couldn't help with your card issues. The correct number for Money Network card services is 1-866-692-9374 (open 24/7). You'll need to provide your card number, DOB, last 4 of SSN, and possibly answer security questions. If you continue having issues activating the new card, you can also request that they transfer your balance to your bank account via direct deposit instead. This often resolves these situations more quickly than waiting for a new card to work properly. Documentation of the fraud attempt is important - make sure you get case numbers for every interaction.

Try claimyr.com - it helped me get through to an actual EDD rep when I had benefit payment issues. They have a service that connects you with an EDD representative without the endless calling. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The EDD rep I finally spoke to helped me escalate my card issue to a supervisor who could actually coordinate with Money Network.

I had a similar issue with my Money Network card last year. Here's what worked for me: 1. Call Money Network directly at 1-866-692-9374 2. When prompted, choose the option for "lost or stolen card" 3. If that doesn't work, ask specifically to speak with their fraud department 4. If they still can't help, file a dispute form - you can find it on the Money Network website under "Cardholder Services" Also, for future reference, I highly recommend setting up direct deposit instead of using the card. It's much more secure and you can do it through your UI Online account under "Payment Preferences."

Maybe try going to Bank of America? They used to handle the EDD cards before Money Network took over in 2022. My cousin had an issue with his unemployment and went into a physical branch and they helped him.

Im dealing with a similar situation right now!! been calling for DAYS and getting nowhere. this whole system is designed to make us give up i swear. one thing that i learned after hours of research is that Money Network has an escalation team but you have to specifically ask for it. dont let them transfer you to regular customer service. also document EVERYTHING - names dates times of all calls. im planning to file a complaint with CFPB too if they dont fix it by friday. good luck!!

Just to provide some additional information that might help others: If you're dealing with Money Network card issues, you have several options: 1. Call Money Network: 1-866-692-9374 (24/7) 2. Visit their website: www.moneynetwork.com/edd 3. Report fraud: 1-866-692-9374 (option 1) 4. File a CFPB complaint: www.consumerfinance.gov/complaint For those wanting to switch to direct deposit, you can change this in UI Online under "Payment Preferences." This change will apply to future payments but won't affect funds already on your card. If you suspect your card was compromised, also consider placing a fraud alert with the credit bureaus as an added precaution.