Money Network card fraud issue - how to get replacement card after receiving check?

same thing happened to me!! except i didnt report it fast enough and lost like $780 :( had to file a dispute which took foreverrrr. anyway call the number on the back of ur old card, thats wat i did. they send u a new 1 with a different acct #

You need to contact Money Network directly at 1-866-320-8699 to request a replacement card. When you call, make sure to have your claim ID number, SSN, and address ready for verification. They'll issue a new card with a different account number. Just know that it typically takes 7-10 business days to arrive. Once you get the new card, you'll need to activate it and set up a new PIN. Any future benefit payments will automatically go to the new card unless you specifically request paper checks from EDD.

I went through this exact nightmare last year. The fraud department at Money Network is actually separate from regular customer service. I spent THREE DAYS trying to reach someone before giving up. The regular customer service reps kept transferring me to fraud, but fraud dept never picked up. I finally gave up trying to call and submitted a request through their online portal instead, which worked much better. Go to moneynetwork.com and look for the "Contact Us" section, then select "Card Replacement" from the dropdown menu. They'll verify your identity and mail you a new card. The other option is to just switch to direct deposit with your bank account, which is what I ended up doing after all that hassle. Less chance of fraud that way.

Has anyone tried using Claimyr to get through to EDD on this issue? I had a similar problem with my card and couldn't reach anyone at Money Network OR EDD for weeks. My friend recommended this service that gets you through to an actual EDD agent, and they were able to help me switch to a new card even though Money Network was being useless. The site is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD agent I spoke with was able to submit an internal request to Money Network on my behalf, and I got my new card within 5 days. Might be worth a try if you keep hitting dead ends with the regular customer service.

u should report it 2 police also!!! card skimming is HUGE rite now & they need 2 know where it happened. my EDD card got skimmed at a 7-11 atm in san diego

To directly answer your question: 1. Call Money Network at 1-866-320-8699 (as others mentioned) 2. Request a replacement card due to fraud 3. Ask them to update your preference from paper checks back to card deposits One important thing no one mentioned: While waiting for your new card (7-10 business days), you'll need to continue certifying for benefits as usual. Your payments during this period will likely come as paper checks until your new card is activated. Also, when you get the new card, I strongly recommend setting up account alerts for all transactions. You can get text/email notifications for any purchase over $1, which is the best way to catch fraud early. Log into your Money Network account online and go to Settings > Alerts to set this up.

Honestly I'm amazed anyone still uses the Money Network cards. I got hit with fraud TWICE last year and went through this whole replacement card nightmare. Just switch to direct deposit - it's SO much more secure and convenient. Go to UI Online, select "Payment Preferences" and choose direct deposit. You'll need your bank account and routing number. Takes 5-7 days to process the change, but you'll thank yourself later!

Update: I called the Money Network number and got through after about 35 minutes on hold. They're sending me a replacement card that should arrive in 7-10 business days. They confirmed my future payments will automatically go to the new card once it's activated. Thanks everyone for your help with this!

Glad you got it sorted out! Just wanted to add for anyone else dealing with this - when you get your replacement card, make sure to update any automatic payments or subscriptions that were linked to your old card number. I forgot to do this after my fraud incident and had a few payments bounce before I realized. Also, keep that paper check in a safe place until your new card arrives and is working properly, just in case there are any issues with the replacement card activation.

Just want to emphasize what others have said about being proactive with fraud protection going forward. I work in banking and see this stuff daily - EDD cards are unfortunately prime targets because scammers know they have guaranteed monthly deposits. A few tips: never use your card at standalone ATMs (especially at gas stations or convenience stores), cover your PIN when entering it, and check your balance frequently through the app or by calling the automated line. If you notice ANY transaction you don't recognize, even small ones like $1-2, report it immediately - fraudsters often test cards with tiny amounts first before draining the account. Stay vigilant!