EDD payment received but no Money Network card - need replacement card ASAP
I got my first unemployment payment on August 30th but I still haven't received my Money Network debit card after 3 weeks! The payment shows as 'paid' in my UI Online account but I have no way to access the funds. Is there a specific phone number to request a new card? And I'm confused - are they still using old Bank of America cards somehow? My previous claim from 2019 had a BofA card but I thought EDD switched to Money Network completely. Really stressed about this as I've got bills piling up and can't access my benefits!
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Anastasia Ivanova
You need to contact Money Network directly at 1-800-240-0223 to check on your card status or request a replacement. The first card typically takes 7-10 business days to arrive, but sometimes there are delays. They can expedite a replacement card for you (though they might charge a fee for that). And no, BofA cards are completely phased out - all new payments only go to Money Network cards now.
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Diego Flores
•Thank you! I'll call them right away. Do you know if they can tell me if a card was already sent and maybe got lost in the mail? Or if there was some issue with my address?
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Sean Murphy
same thing happened 2 me last month!! waited 3 weeks and nothing came. turns out they had my old adress even tho i updated it online. super annoying
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Diego Flores
•Oh no! How did you fix it? Did you have to call EDD or Money Network?
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Sean Murphy
•had 2 call money network. they verified my current address and sent new card. took like 5 more days ugh
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StarStrider
The Money Network cards are notorious for taking forever to arrive. When I had this issue, I called Money Network directly (1-800-240-0223), verified my identity, and they confirmed they'd already mailed a card but agreed to send a replacement. It cost $10 for expedited shipping but was worth it since I got it in 3 business days. One thing to check - make sure your address in UI Online exactly matches what you gave when you filed your claim. Even small differences can cause card delivery issues.
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Zara Malik
•IS THE MONEY NETWORK NUMBER EVEN WORKING??? I've called FIFTEEN TIMES today and either get disconnected or stuck on hold forever!! This is RIDICULOUS! My payment was issued THREE WEEKS AGO and still no card! How can they just hold our money hostage like this?!?!
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StarStrider
•Their phone system is definitely frustrating. The best times to call are either right when they open at 8am or in the mid-afternoon around 2-3pm. Avoid calling on Mondays if possible - those are their busiest days.
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Luca Marino
I had the exact same problem last month. Payments showing but no card for weeks. I tried calling Money Network multiple times but could never get through - constant busy signals or disconnects after waiting on hold. I finally got through to an EDD rep using Claimyr (claimyr.com) which got me past the busy signals. The EDD agent confirmed my card had been issued but then connected me directly to a Money Network supervisor who arranged expedited shipping for my replacement. Definitely worth watching their demo video to see how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The Money Network supervisor told me they're still dealing with huge backlogs and address verification issues from the big system changeover from BofA.
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Diego Flores
•Thanks for the suggestion! I hadn't heard of Claimyr before. I'll try the regular Money Network number first, but if I can't get through I might try that service. I really need to get this resolved this week.
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Nia Davis
When I got my unemployment last year, the card situation was so confusing. I thought they'd reuse my old card too, but they don't. Bank of America is completely done with EDD now. I remember waiting forever for that Money Network card while my benefits just sat there unavailable. So frustrating!
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Mateo Perez
The regular mail has been super slow in my area lately. My neighbor just got a birthday card that was mailed 3 weeks ago! Maybe check with your local post office? Also, Money Network doesn't always update the shipping status properly on their end.
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Diego Flores
•That's a good point about the mail. I've had other delays with packages recently. I'll definitely check with Money Network first to see if they even sent it though.
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StarStrider
Just to follow up on this thread - once you get your card, I highly recommend setting up direct deposit from Money Network to your personal bank account. It's much more convenient than using the card, and you avoid any ATM fees or card replacement hassles in the future. You can set it up through the Money Network mobile app or their website after activating your card.
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Diego Flores
•That's really helpful advice - I didn't know you could set up direct deposit from the Money Network card to my regular bank account. I'll definitely do that once I finally get the card. Thanks!
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