Need help getting EDD Money Network card - where to call? No card after 3 weeks
I got approved for unemployment benefits 3 weeks ago and still haven't received my EDD debit card in the mail. My claim shows payments were issued, but I can't access my money without the card! I checked my address is correct in UI Online. Is there a specific number I need to call to get the card sent out? I read something about Money Network being the card provider now instead of Bank of America? The EDD website is confusing me and I really need this money for rent next week. Anyone know the right contact for card issues? Thanks!!
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Omar Farouk
You need to contact Money Network directly for card issues, not EDD. Their customer service number is 1-888-323-7735. They're available 24/7. When you call, have your EDD Customer Account Number ready (it's on your award letter). They can tell you if your card was already mailed and when, or send you a replacement if needed. If they say it was already sent, ask them to verify your address.
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Freya Andersen
•Thank you so much!! I didn't realize I needed to call Money Network directly. I've been looking all over UI Online for card info. Will call them right now!
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CosmicCadet
same thing happend to me lol. took almost a month to get my card and i was FREAKING OUT. just wait a little longer it will come
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Freya Andersen
•A month?! I can't wait that long! My rent is due next week and I'm completely broke. Did you end up calling anyone to speed it up?
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CosmicCadet
•nah i just waited. but maybe try that number the other person posted if ur in a hurry
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Chloe Harris
The Bank of America EDD cards were phased out last year, and Money Network is now handling all EDD debit cards. If you previously had a BofA EDD card, it won't work anymore - you NEED the new Money Network card. Important: If this is your first time on unemployment, your card is automatically mailed when your first payment is processed. But the system is SLOW. They claim 7-10 business days, but it's taking 3+ weeks for many people right now. If you need your money faster, I'd recommend setting up direct deposit instead of waiting for the card. Log into UI Online, go to "Payment Methods" and select "Change Payment Method" to switch to direct deposit. You'll need your bank routing and account numbers.
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Freya Andersen
•This is really helpful info, thank you! I didn't know I could switch to direct deposit instead. I'll try that if Money Network says the card will take much longer.
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Diego Mendoza
When I had this problem I tried calling EDD for THREE DAYS and could never get through!!! The phone lines are a JOKE. You call and it just says they're experiencing high call volume and HANGS UP ON YOU. How is anyone supposed to resolve issues???
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Anastasia Popova
•I was in the same situation last month trying to get through to EDD about my missing card. What worked for me was using Claimyr - it's a service that basically calls EDD for you and gets you in the queue, then calls you when an agent is available. Saved me days of frustration. You can check it out at claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km But honestly for card issues specifically, calling Money Network directly as mentioned above is probably faster since they handle the cards now, not EDD.
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Sean Flanagan
Everybody saying "just call Money Network" but good luck getting a human! I spent 45 minutes on hold last month for a replacement card. Here's what I learned: 1) Call early morning (like 8:01am) to avoid the longest hold times 2) When the automated system asks why you're calling, say "lost or stolen card" even if that's not exactly your issue - it routes you faster 3) Have your full SSN and address ready - they'll ask for verification 4) If they say your card was already mailed, ask for the exact date and tracking info 5) Standard delivery is 7-10 business days, but you can pay extra for expedited shipping (2-3 days) Hope this helps! The whole EDD/Money Network system is frustrating but eventually works.
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Freya Andersen
•These are fantastic tips, thank you! I'll definitely try calling first thing tomorrow morning. Good to know about the "lost or stolen card" option - I would have just selected general questions and probably waited forever.
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Zara Shah
my edd payments started going to the old bofa card at first but then they switched to money network. i never got a new card and had to request one. they dont automatically send them to everyone so check if ur payments r actually processed yet on ui online
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Freya Andersen
•I checked UI Online and it shows my payments as "Paid" for the last 3 weeks. That's why I'm confused about where my money is and why I don't have a card yet.
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Chloe Harris
•If UI Online shows "Paid" status but you don't have your card yet, Money Network has likely already processed and mailed your card. First-time cards are automatically sent when the first payment is issued. However, with current delays, it could take 3-4 weeks to arrive. Definitely call the Money Network number provided above to check on status.
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