Need help getting EDD Money Network card - where to call? No card after 3 weeks

You need to contact Money Network directly for card issues, not EDD. Their customer service number is 1-888-323-7735. They're available 24/7. When you call, have your EDD Customer Account Number ready (it's on your award letter). They can tell you if your card was already mailed and when, or send you a replacement if needed. If they say it was already sent, ask them to verify your address.

same thing happend to me lol. took almost a month to get my card and i was FREAKING OUT. just wait a little longer it will come

The Bank of America EDD cards were phased out last year, and Money Network is now handling all EDD debit cards. If you previously had a BofA EDD card, it won't work anymore - you NEED the new Money Network card. Important: If this is your first time on unemployment, your card is automatically mailed when your first payment is processed. But the system is SLOW. They claim 7-10 business days, but it's taking 3+ weeks for many people right now. If you need your money faster, I'd recommend setting up direct deposit instead of waiting for the card. Log into UI Online, go to "Payment Methods" and select "Change Payment Method" to switch to direct deposit. You'll need your bank routing and account numbers.

When I had this problem I tried calling EDD for THREE DAYS and could never get through!!! The phone lines are a JOKE. You call and it just says they're experiencing high call volume and HANGS UP ON YOU. How is anyone supposed to resolve issues???

Everybody saying "just call Money Network" but good luck getting a human! I spent 45 minutes on hold last month for a replacement card. Here's what I learned: 1) Call early morning (like 8:01am) to avoid the longest hold times 2) When the automated system asks why you're calling, say "lost or stolen card" even if that's not exactly your issue - it routes you faster 3) Have your full SSN and address ready - they'll ask for verification 4) If they say your card was already mailed, ask for the exact date and tracking info 5) Standard delivery is 7-10 business days, but you can pay extra for expedited shipping (2-3 days) Hope this helps! The whole EDD/Money Network system is frustrating but eventually works.

my edd payments started going to the old bofa card at first but then they switched to money network. i never got a new card and had to request one. they dont automatically send them to everyone so check if ur payments r actually processed yet on ui online

I'm also dealing with this same issue right now - going on week 3 without my Money Network card! Reading through everyone's detailed experiences here has been incredibly reassuring that this is a widespread problem with actual solutions. One thing I wanted to add that might help others: I discovered that you can check the status of your card through the Money Network website (mynycb.com/moneynetworkedd) even before you receive it. You just need your SSN and some basic info. It won't solve the problem, but at least you can see if your card shows as "issued," "mailed," or still "in production." I'm definitely going to try the early morning calling strategy (7:30-7:45am) that multiple people have recommended, and ask specifically for a "card fulfillment specialist" right away. The address formatting issues that several people mentioned make so much sense - I live in an apartment and I bet there's a mismatch between how EDD and Money Network have my address stored. Thank you to everyone who shared such specific, actionable advice. This thread is literally more helpful than anything on the official EDD website! Will update with how my call goes tomorrow morning. Fingers crossed! 🤞

I'm so grateful I found this thread! I've been dealing with the exact same situation - it's been almost 4 weeks since my UI Online shows "Paid" status but still no Money Network card. I was starting to think I was the only one going through this nightmare! Reading through everyone's detailed experiences and solutions has been incredibly helpful. The early morning calling strategy (7:30-7:45am) and asking specifically for a "card fulfillment specialist" seems to be the key based on multiple success stories here. I had no idea there was a difference between general customer service and specialists who can actually track cards through their internal system. The address formatting issues that several people mentioned really hit home for me - I live in a condo and I bet there's a mismatch between how EDD has my address (probably "Unit 4B") versus what Money Network expects (maybe "#4B" or "Apt 4B"). These tiny formatting differences causing weeks of delays is so frustrating but at least now I know what to ask about. I'm also going to check that Money Network website portal someone mentioned (mynycb.com/moneynetworkedd) to see the status of my card, and start the direct deposit switch in UI Online as backup while I pursue getting the card. Thank you everyone for sharing such specific, actionable advice and success stories. This thread has been more helpful than hours of searching official websites! I'll definitely update with how my call goes tomorrow morning. Feeling much more hopeful now! 🙏

I'm going through the exact same situation right now - week 2.5 of waiting for my Money Network card and getting really stressed about upcoming bills! This thread has been absolutely incredible - way more helpful than anything I could find on the official EDD or Money Network websites. I wanted to thank everyone who shared such detailed strategies, especially the early morning calling approach (7:30-7:45am) and asking specifically for a "card fulfillment specialist." I had no idea there was a difference between general customer service and specialists who can actually track your card through their internal systems! The address formatting issues that multiple people mentioned really resonates with me - I'm in an apartment complex and I bet there's some tiny difference between how EDD has my address versus what Money Network expects. It's so frustrating that something like "Apt 3C" vs "#3C" can hold up someone's rent money for weeks! I'm definitely going to call tomorrow morning at 7:30am sharp and use the exact approach everyone outlined. Also going to check that Money Network portal (mynycb.com/moneynetworkedd) to see my card status, and start setting up direct deposit as backup right now. Reading all these success stories gives me so much hope that this is totally solvable once you reach the right person. Will definitely update with how my call goes! Thanks again everyone for sharing your experiences - this community support means everything when you're dealing with EDD stress! 🙏