Update: I just got off the phone with an EDD rep after using Claimyr to get through (thanks for that suggestion!). After pushing to speak to a tier 2 specialist, I learned something interesting - they claimed there was a "system note" saying I had requested my interview be conducted at a different number, which is absolutely NOT true. The specialist apologized and said this appears to be an error in their system. They've rescheduled my interview for next week and added multiple notes confirming my correct phone number. They also said they're expediting it because of the error on their end. I'm still going to contact my assembly member's office as backup. Thanks everyone for the advice! I'll update again after the interview (hopefully).

This is such a frustrating situation but I'm glad you're making progress! One additional tip that helped me with my EDD interview - screenshot or print your UI Online contact info page showing your correct phone number BEFORE the interview. If they try to claim wrong number again, you'll have timestamped proof that the number was correct in their system. Also, I'd recommend calling EDD the morning of your interview (around 8am when they open) to do one final confirmation. Ask them to read back your phone number and interview time. Sometimes there are last-minute "system updates" that can mess things up. The fact that they found a fake "system note" about requesting a different number is deeply concerning - it suggests someone may have deliberately sabotaged your first interview. Document everything and definitely follow through with the assembly member contact. You shouldn't have to fight this hard just to get the interview you're legally entitled to! Fingers crossed your rescheduled interview goes smoothly. Keep us posted!

Update for everyone: The EDD website now has a specific process for this situation. Log into UI Online, go to 'Contact EDD' and select 'Ask EDD.' Choose the category 'Unemployment Insurance Benefits' and then select the sub-category 'Claim Information.' In your message, specifically request a 'Verification of Claim Closure' or 'Proof of Benefits Termination' letter. This should generate a document you can download from your UI Online inbox within 5-7 business days. For immediate needs, calling is still the fastest option, but the online request will work if you have time to wait.

I went through this exact situation a few months ago! My HR department was also very strict about documentation. What ended up working for me was creating a simple document that included: 1) A screenshot of my UI Online claim summary showing my last payment date, 2) A copy of my final certification where I indicated I was returning to work, and 3) A brief written statement explaining that I voluntarily ended my unemployment claim due to finding employment. I had my new supervisor sign off that they had reviewed these documents as proof I was no longer collecting benefits. Most HR departments just want to ensure you're not double-dipping - they don't necessarily need an official EDD letter if you can provide clear documentation showing when your benefits ended. Worth asking your HR if this type of documentation package would be acceptable before going through the hassle of calling EDD!

Quick update for anyone else experiencing this issue: As of May 2025, EDD has acknowledged there are widespread problems with Money Network cards. They've created a special resolution team to handle these cases. When you call on Monday, specifically ask for the "Payment Methods Resolution Team" - this will get you to someone who can actually help. Also, after you've resolved this immediate issue, consider signing up for direct deposit. The process takes about 10 days to set up, but it's much more reliable than either the Money Network cards or paper checks. You'll need to submit form DE 4005DD, which can be found in your UI Online account under "Forms and Publications.

I'm going through the EXACT same nightmare right now! My Money Network card has been declining for over a week despite having funds available. What's really frustrating is that each customer service rep gives you a completely different story - first they said it was a "system update," then "merchant compatibility issues," and now they're claiming there's nothing wrong at all. I tried the virtual card suggestion from the app and it actually worked for a few online purchases, so that might help you get some essentials while you're waiting for Monday. Also, if you have any friends or family with different bank ATMs nearby, try those - I found that some smaller credit union ATMs worked when the major bank ones didn't. The direct deposit option sounds like a game-changer. I had no idea EDD offered that now. Definitely going to request that when I call them this week. Thanks everyone for sharing your experiences - at least we know we're not alone in this mess!

just wondering hav u looked into if ur kid qualifies for SSI? my friends baby has special needs and gets SSI payments every month. might help with some of the bills even if EDD doesn't work out

I'm really sorry you're going through this difficult situation. As a newcomer here, I've been reading through all the advice and wanted to add that you might also want to contact your local Regional Center if you haven't already. They provide services for people with developmental disabilities and might have additional resources or support programs that could help with your financial situation while you're navigating the EDD process. Also, since your baby is only 3 months old with a genetic condition, you may qualify for Early Start services through the Regional Center, which could provide some respite care or other supports that might eventually allow you to return to work part-time. It's worth exploring all angles since this is such a complex situation. Good luck with everything - it sounds like you're being an amazing advocate for your son!

The most important thing is whether the settlement affects your WEEKLY claim amount. EDD cares about income on a week-by-week basis. So if you received the settlement check during a week you certified for, you need to report it for THAT week. It won't affect other weeks. Don't overcomplicate this - just report it for the specific week you got the money.

Thank you everyone for all the advice! I called EDD this morning (took forever to get through but I finally did) and explained the situation. The rep confirmed I need to report the settlement since it was for unpaid wages. She helped me submit a correction to my certification for the week I received the check. My weekly benefit will be reduced for that one week because of the additional income, but the rest of my claim is unaffected. Such a relief to have this handled properly!