Has anyone else noticed that EDD ALWAYS finds a way to make us wait for money even when we're LEGALLY entitled to it?? Like, we win an appeal which PROVES they were wrong, and instead of rushing to fix their mistake, they make us wait ANOTHER month?! It's almost like they're hoping we'll just give up!!

UPDATE: I finally got through to EDD this morning! The rep confirmed they received my appeal decision but said it's in a processing queue. She put in a request to expedite it due to my financial hardship, but couldn't give me an exact timeframe. She did say I should see some movement on my account within 7-10 days though. Just wanted to update everyone in case someone else runs into this same situation. Will post again once I actually see the money! Thanks everyone for your help so far!

This is absolutely alarming! The fact that your account was changed to "Jane Doe" with a 1920 birth date after speaking with a rep is a massive red flag. This could be either a serious system glitch or potential fraud/identity theft. Here's what I'd do immediately: 1) Call EDD back and demand to speak to a supervisor - emphasize this is a security breach, not just an account issue 2) File a report with EDD's fraud hotline (1-800-229-6297) 3) Document everything with screenshots and write down exactly what the rep told you yesterday 4) Consider filing a complaint with the California Department of Consumer Affairs if EDD doesn't take this seriously. Your claim balance being zeroed out along with the name/DOB changes suggests someone may be trying to redirect your benefits. Don't let them treat this as routine - this needs immediate escalation and investigation!

This is extremely concerning and definitely not something that should happen after a routine backdate request! The "Jane Doe" with 1920 birth date is actually a default placeholder that EDD sometimes uses when there are system errors or security flags on accounts. The fact that this happened immediately after speaking with a rep suggests either a major system glitch or the rep accidentally triggered some kind of security protocol. I'd recommend calling EDD immediately and asking for the Claims Specialist supervisor - explain that your account was compromised after a backdate request and your personal information was changed without authorization. Make sure to mention the specific date/time you spoke with the rep yesterday so they can review that call. Also, ask them to put a security hold on your account until this is resolved to prevent any further unauthorized changes. This is definitely not normal and they need to fix it ASAP before it affects your benefits!

I'm going through the exact same nightmare right now! EDD missed wages from my freelance work that I did through a 1099 contractor position, and my weekly benefit is $300 lower than it should be. I've been stuck in phone hell for over a month trying to get someone to look at my case. Reading all these responses has been a lifesaver - I had no clue about the DE 1326E form! I've just been sending messages through UI Online and getting nowhere. Going to download that form today and submit it with all my 1099s and bank statements showing the payments. Has anyone dealt with missing 1099 contractor wages specifically? I'm wondering if there's anything different I need to include since it wasn't traditional W2 employment. The work was definitely in my base period and should count toward my benefit calculation. This whole system is so broken - how are people supposed to survive when they can't even calculate benefits correctly? Thank you all for sharing what actually works!

I'm in the exact same boat and it's absolutely maddening! EDD is missing wages from my second part-time job and I'm getting $380 less per week than I should be. I've been calling every single day for 3 weeks and can never get through - just that stupid "high call volume" message every time. Reading through all these responses has been incredibly helpful though! I had no idea there was a specific DE 1326E wage investigation form. I've just been sending regular messages through UI Online and mailing copies of my paystubs with no response whatsoever. Clearly I need to be way more strategic about this. Going to download that form right now and submit it through UI Online with all my documentation from the missing employer. Really hoping this actually works because I'm falling further behind on my bills every week. The stress of trying to survive on partial benefits while also spending hours every day trying to reach EDD is honestly overwhelming. Thank you everyone for sharing what actually works - this thread has given me more useful information than 3 weeks of trying to navigate EDD's useless phone system!

MAKE SURE YOU KEEP CERTIFYING!!! Even during the appeal process!! I say this because I made this mistake and lost out on 6 weeks of payments even though I won my appeal. The system is DESIGNED to trip you up! Also, don't be surprised if you get different answers from different EDD reps - write down the name and ID number of EVERY person you talk to. I caught them contradicting each other multiple times!

I went through something very similar earlier this year - EDD accused me of underreporting earnings by about $4,200 and wanted me to repay everything. It's terrifying when you get that letter! The good news is that based on your update about HR confirming the double-reporting error, you have a strong case. A few additional tips: 1) When you submit your appeal, include a cover letter that clearly summarizes the issue (employer double-reported overtime) and lists every document you're including. 2) Request a phone hearing rather than in-person if given the option - they're scheduling faster right now. 3) If you have any text messages or emails with your former supervisor about that October overtime, include those too. The fact that you have HR backing you up makes this much more likely to be resolved in your favor. Keep us posted on how it goes!

I went through this exact same nightmare 3 months ago! Here's what finally worked for me: when you call that Money Network number (1-866-692-9374), don't just ask for customer service - immediately say "fraud department" when the automated system starts talking. They have a separate fraud team that can actually DO something about compromised cards and fund transfers. Regular customer service just reads scripts and can't access your frozen funds. Also, if they try to tell you the funds are "under investigation" and will take 10-15 business days, push back HARD. Ask for a supervisor and mention that you need emergency access to your funds for basic living expenses. They have an expedited process for hardship cases but they won't offer it unless you specifically ask. One more thing - get the direct reference number for your fraud case from Money Network, then call EDD back with that number. Sometimes EDD can coordinate better when they have the specific case details from the card company.

I'm so sorry you're going through this - the Money Network card system is absolutely broken and it's infuriating how EDD just washes their hands of it. I had my card compromised twice last year and learned some hard lessons. A few things that helped me: First, when you call that 1-866-692-9374 number, immediately press 0 multiple times to bypass the automated system - don't even listen to the menu options. Once you get a human, tell them you need to speak to the "fraud resolution department" not regular customer service. They have different access levels. Second, if your replacement card won't activate, there's usually a "temporary block" on the account that regular customer service can't remove. The fraud department can lift this immediately once they verify your identity. Third, demand they send you a written confirmation of your fraud claim via email or mail. Without documentation, they can just claim there's no record of your case. The whole system is designed to make you give up, but don't let them wear you down. Your $2,870 is YOUR money that you earned. Keep escalating until someone with actual authority helps you. Good luck!