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FINAL UPDATE: Just wanted to close the loop on this - my payments went from pending to paid this morning! Took exactly 2 business days after completing the ID verification. All three weeks of my claim were paid at once. So relieved this worked out. For anyone with similar issues, don't wait - call EDD right away and get your ID verification sorted out!
This is such a helpful thread! I'm dealing with a similar situation right now - filed my claim 2 weeks ago and just realized I never got any ID.me verification link. My eligibility interview is scheduled for next week, but now I'm worried they won't even process it if my identity isn't verified first. Should I try to get the ID verification sorted out before my interview, or does the order not matter? Also, for those who used Claimyr, did you have any issues with the service or was it pretty straightforward?
Hey! Based on what I learned from this thread, definitely get your ID verification sorted out ASAP - don't wait for your interview! The two processes are completely separate and your payments will be held up even if your eligibility interview goes perfectly. I'd recommend calling EDD tomorrow morning at 8am to get a new ID.me link sent to you. If you can't get through after multiple tries, the Claimyr service that @d9bbb2bc99cf used seems legit - she got connected in 30 minutes and had her whole issue resolved. Better to handle this now while you're still well within the 30-day window rather than risk delays later!
What kind of issue did you identify? Sometimes depending on the problem, there are different ways to handle it.
Hey Natasha! I went through something similar a few months ago. EDD told me they'd call back within a week, but it actually took almost 3 weeks. My advice: don't just wait around for them. Keep calling their main number (1-833-978-2511) early in the morning around 8 AM when they open - you'll have a better chance of getting through. Also, document everything - write down when you reported the issue, any reference numbers they gave you, etc. If it's been more than 2 weeks with no callback, definitely try contacting your assembly member like Omar suggested. They can sometimes light a fire under EDD to get things moving. Hang in there!
OK, here's what I've learned after dealing with this for 3 months: 1. Keep trying the website at odd hours. Like 2 AM or 6 AM. 2. If you get an error, screenshot it and note the time/date. 3. Call right when they open (usually 8 AM) and be prepared to redial for an hour. 4. If you get through, explain the online errors. They might be able to override. 5. Check your spam folder for emails from them. 6. Make sure all your info matches exactly what's on your W-2. 7. If all else fails, try the claimyr service someone mentioned or contact your state rep. Hang in there, it's a nightmare but you'll get through eventually!
I'm dealing with the same exact issue! The website crashes every single time I try to submit my claim. I've been unemployed for 2 weeks now and still can't get through the system. Has anyone tried filing by mail as a backup option? I'm wondering if that might be more reliable than the online portal right now. Also, does anyone know if there are specific browser requirements that might help? I've tried Chrome and Safari with no luck.
@Heather Tyson I actually had success filing by mail when the online system kept failing me! It takes longer to process like (2-3 weeks vs online which is supposed to be faster ,)but at least you know your claim got submitted. You can download the paper forms from the EDD website - look for DE "1101i form." Make sure to send it certified mail so you have proof they received it. As for browsers, I ve'also heard Edge works better sometimes because the EDD site seems to be optimized for older Microsoft tech. Good luck!
@Heather Tyson I feel your pain! I ve'been stuck in the same loop for weeks. One thing that helped me a little was trying to file during really off-peak hours - like 3AM or 5AM when fewer people are using the system. The website still crashes sometimes, but I ve'gotten further in the process during those times. Also, make sure you re'not using any VPN or proxy - apparently EDD blocks those for security reasons. As for mail filing, definitely keep that as your backup plan. I ve'heard it s'slower but more reliable. Have you tried calling the technical support line specifically for website issues? It s'different from the regular claims line and sometimes they can reset your account if there s'a glitch.
UPDATE: I finally got this resolved! Used Claimyr to reach an EDD rep who confirmed there was a payment delay between EDD and Money Network. They manually released the payment and it showed up on my card within 3 hours. Thanks everyone for your help!
Glad you got it fixed! For future reference, the normal timeline is: - Certify on Sunday - System processes and shows 'paid' by Monday afternoon - Money appears on Money Network card by Tuesday evening If it ever takes longer than that again, don't wait - call right away because something's wrong.
Great to see this got resolved! For anyone else experiencing similar delays, here's what I've learned from my own experience and helping others in this community: **Red flags that indicate you should call immediately:** - UI Online shows "paid" but no funds after 3 business days - Money Network card balance shows $0 when EDD shows payment processed - You get a "payment issued" text but nothing on your card **Who to call first:** - If UI Online shows "paid" → Call Money Network first (they can see if there's a hold) - If UI Online shows "pending" → Call EDD first (eligibility issue) **Quick tip:** Before calling anyone, check your Money Network transaction history online - sometimes payments show there before they're available to spend. The fact that so many people are having similar issues suggests there might be ongoing technical problems between EDD and Money Network systems. Hopefully they get this sorted out soon!
This is incredibly helpful, thank you! I'm new to unemployment benefits and posts like this really help me understand what's normal vs. what needs immediate attention. The distinction between calling Money Network vs EDD based on whether it shows "paid" or "pending" is something I wouldn't have known. Saving this info for future reference - hopefully I won't need it, but it's good to be prepared. Really appreciate how supportive this community is for people navigating the EDD system!
Zara Mirza
Thank you for the step-by-step! That makes it super clear. I'm going to set mine up for both text and email too.
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Connor Richards
I've been using the Money Network card for about 6 months now and wanted to share a few tips that might help! First, definitely set up those notifications - they're a lifesaver. But also download the Money Network mobile app if you haven't already. It's way easier to check your balance quickly on your phone than logging into the website every time. The app also sends push notifications which I find more reliable than SMS sometimes. One thing to watch out for - there are ATM fees if you use machines outside their network, so look for MoneyPass ATMs to avoid those charges. You can find locations on their website. Hope this helps!
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Andre Rousseau
•Thanks for mentioning the MoneyPass ATMs! I had no idea about that and have definitely been getting hit with fees. Do you know if there's a way to find MoneyPass locations through the mobile app itself, or do you have to go to the website? Also, have you noticed any differences between the push notifications from the app versus the SMS alerts? Wondering if I should set up both or just stick with one.
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Caleb Stone
•@Connor Richards Yes, you can find MoneyPass ATM locations right in the mobile app! There s'usually an ATM "Locator or" Find "ATM option" in the menu. Super convenient when you re'out and about. As for notifications, I personally use both - the push notifications from the app are usually faster, but I keep the SMS as backup since sometimes apps can have issues with notifications if your phone is in do not disturb mode or if you accidentally dismiss them. The SMS feels more reliable for important stuff like deposit confirmations. Better safe than sorry with unemployment payments!
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