California Unemployment

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Money Network app verification code not working - can't access EDD funds

Getting really frustrated with the Money Network app! I've been trying to log in for TWO DAYS to check my unemployment funds, but the verification codes never come through. I've tried both email and text message options but nothing shows up. When I called their customer service, I just got stuck in an endless menu loop. Has anyone else had this problem? Is there a trick to getting the codes to work? I'm worried about my EDD payments since I can't even check my balance. My rent is due next week and I NEED to access my funds!

I've been dealing with Money Network issues for months now and what's really helped me is keeping a backup plan. I switched to direct deposit like others mentioned, but I also keep the physical card as backup. One thing nobody mentioned - if you're having verification code issues, try using a different device entirely. Sometimes the app gets "stuck" on one device but works fine on another phone or tablet. Also, make sure your Money Network app is updated to the latest version - they push updates pretty frequently to fix bugs. For immediate access when the app fails, you can also call the automated phone line at 1-855-282-6161 and check your balance/recent transactions without needing to log into the app. It's not as convenient but it works when you need to verify payments quickly.

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I'm having the EXACT same problem right now! Been trying to get into the Money Network app for the past day and a half with no luck on the verification codes. It's so stressful when you just need to check if your payment went through. Reading through all these responses has given me hope though - I had no idea about some of these workarounds! Definitely going to try the website version instead of the app, and I'm going to check my spam folder right now. The tip about calling early in the morning is smart too, I've been trying to call during the day when everyone else probably is too. Really appreciate everyone sharing what worked for them. It's frustrating that we have to jump through all these hoops just to access our own money, but at least we can help each other figure it out. Going to try a few of these suggestions and hopefully get back in soon!

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Hey Nia, I just went through this same nightmare last week! The website version was definitely the game-changer for me too. Also, when you check your spam folder, make sure to look for emails from "noreply@prepaidcardstatus.com" - that's the address Money Network uses and it's not super obvious. If you find verification emails in spam, mark them as "not spam" so future ones come through to your inbox. The early morning call strategy really works - I got through at 7:15 AM after days of busy signals during normal hours. You've got this!

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EDD claim while dealing with unpaid wages - do I report income I haven't received yet?

I'm in a really weird situation with my EDD claim and wondering if anyone's dealt with something similar. I was laid off on July 18th (official last day), but my employer hasn't paid me for the last 3+ weeks I worked (since June 24th). My former boss keeps saying she's "unable to process payroll right now" and "doesn't know when" I'll get paid. I'm filing a wage theft claim with the Labor Commissioner, but meanwhile I need to apply for unemployment. Here's what I'm confused about: 1. When I file my EDD claim, do I report those unpaid weeks as if I was paid (since I did work those hours)? 2. If/when I eventually receive those back wages (hopefully!), will I need to report that to EDD as income received during my unemployment period, even though the work was done before I was laid off? Has anyone navigated this mess before? The EDD website isn't clear about situations with unpaid wages. I don't want to mess up my claim or get hit with an overpayment notice later. Thanks in advance!

I'm an employment attorney in California (though this isn't legal advice). When filing for unemployment, you should always report work according to when it was performed, not paid. Your benefit eligibility begins after your last day of work (July 18th), regardless of payment timing. For your wage theft issue, in addition to the Labor Commissioner claim, you might want to file a DLSE-1 form (wage claim) if you haven't already. This creates a formal process for recovering those unpaid wages. Also, be prepared for your employer potentially challenging your unemployment claim. Some employers who commit wage theft also try to avoid unemployment insurance costs. If this happens, you'll need those detailed records to prove your employment ended through no fault of your own.

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Thank you for your insights! I've started the wage claim process with the DLSE form, and I'm keeping detailed records of everything. I'm definitely worried my employer might challenge my unemployment claim given how they're handling the wage situation. Any specific documentation you recommend I prioritize?

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Prioritize documentation that proves: 1) Your employment dates (offer letter, timesheets, work emails with timestamps) 2) That you were laid off (termination notice, any communication about the layoff) 3) All communication about your unpaid wages. If your employer has admitted in writing they owe you wages but can't/won't pay, save those messages carefully as they're extremely valuable for both your wage claim and potential unemployment issues.

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I'm dealing with something similar right now! My employer owes me about 6 weeks of pay and keeps giving me the runaround. Based on what I've learned from my research and talking to the Labor Commissioner's office: 1. Report your work history accurately when filing - include all weeks worked regardless of payment status 2. Your unemployment eligibility starts from your actual last day of work (July 18th) 3. When you eventually get those back wages, you DON'T report them during weekly certifications since the work was performed before your claim period One thing I'd add - make sure you have some kind of written record of your employer acknowledging they owe you wages. Even a text message helps. Also, the Labor Commissioner told me that unpaid wage cases like ours are pretty common right now, so don't feel alone in this. The whole situation is stressful enough without worrying about EDD complications. Hang in there and keep fighting for what you're owed!

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EDD claim balance hit $0 at 6 months - thought benefits lasted a full year?

I just certified for my weekly benefits yesterday and got a notification that my claim balance is now $0. I've only been on unemployment for about 6 months (started in December 2024), but I was under the impression that EDD benefits were supposed to last for a full year? My benefit year end date on my account shows 12/5/2025, which is still 6 months away. Did I misunderstand something about how long benefits actually last? Is there any way to extend this or am I just completely out of luck now? Really freaking out because I'm still job hunting and wasn't prepared for the benefits to end so suddenly.

Thanks everyone for the information. I'm still disappointed but at least I understand what happened now. I'm going to call EDD tomorrow to confirm everything and see if they have any suggestions for other assistance programs. And I'll definitely check out CalFresh. I've been putting in job applications every day, so hopefully something comes through soon. This is just so stressful.

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That sounds like a good plan. One more thing to keep in mind: make sure you're tracking all your job search activities (applications, interviews, networking) even though you're no longer getting benefits. This documentation could be helpful if you need to file a new claim in the future. And don't forget to check with your local America's Job Center (formerly known as One-Stop Career Centers) for free job search assistance, resume help, and possibly training opportunities. Wishing you the best of luck with your job hunt!

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I'm really sorry you're going through this - it's such a common misunderstanding and honestly EDD could do WAY better at explaining how the system actually works upfront. Just want to add that when you do eventually file a new claim after your benefit year ends, you'll need to have earned at least $1,300 in wages during the new base period to qualify. So if you can find ANY work - even part-time or gig work - during these next 6 months, it could help you qualify for a new claim later. Also, don't forget to keep certifying if you find temporary work, as you might be able to get partial benefits depending on how much you earn. Hang in there and keep applying - the job market is tough but you'll get through this!

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How long after winning an EDD appeal hearing until benefits are paid?

So I finally had my appeal hearing last Tuesday after waiting 4 months since my disqualification. I think it went well - the judge seemed sympathetic to my case (I was let go during a probation period but my employer claimed misconduct which wasn't true). My lawyer feels confident we'll win based on the evidence we presented. Anyone who's won their appeal before - how long did it take for EDD to actually release your funds after a favorable decision? I'm down to my last $120 and really need to know if we're talking days, weeks, or months here. Also, does EDD pay interest on all the backpay they've been withholding?

Just wanted to follow up on my earlier comment - once you do receive payment, make sure to check that they paid ALL weeks correctly. Sometimes EDD only processes partial payments after appeals. Go through your payment history in UI Online and verify each week shows as paid. If any weeks are missing, you'll need to call and have them manually reprocess those specific weeks.

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Thanks for this tip! I'll definitely double-check all the weeks once payment starts. I've been keeping a spreadsheet of all my certifications just to be safe.

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I went through this exact same situation about 6 months ago - misconduct disqualification that was completely bogus, had to wait forever for my hearing. The good news is that once you win, EDD is generally pretty good about processing the backpay quickly since they know they've been holding your money unfairly. In my case, I got the decision letter about 10 days after my hearing, and then payments started hitting my account within another week after that. The key thing is to keep certifying every two weeks even while you're waiting - those weeks will all get paid retroactively once the disqualification is lifted. Also, don't worry about interest - they don't pay it, but at least you'll get every penny you were owed from all those weeks you've been waiting. Fingers crossed your decision comes back favorable soon!

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EDD website login error - anyone else locked out today?

I've been trying to log in to my EDD UI Online account since 6am this morning to complete my bi-weekly certification and keep getting an 'Unexpected Error' message after entering my password. The page refreshes and kicks me back to the login screen. I've tried different browsers (Chrome, Firefox, and even Edge), cleared my cache, and restarted my computer but nothing's working. I need to certify today or I'll miss my payment window! Is this happening to anyone else or is it just me? The EDD automated phone system isn't letting me certify either - it says 'the system is currently unavailable.' Are they doing maintenance or something?

For those who are still having issues after the system comes back up, sometimes your browser stores corrupted cookies from the failed login attempts. Try these steps: 1. Clear browser cache and cookies specifically for edd.ca.gov 2. Restart browser completely 3. Try incognito/private browsing window 4. Check that your internet connection is stable I've found that doing a full browser reset helps 90% of the time when these login glitches happen.

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I just tried your suggestion and it worked! I was still getting errors even after others said the system was back up. Clearing the cookies specifically for EDD (not everything) did the trick.

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This is exactly why I always try to certify on weekdays when possible! I learned the hard way that Sunday mornings are the worst time to use the EDD site. I've been dealing with UI claims for almost a year now and I've noticed the system is much more stable Tuesday-Thursday between 10am-2pm. I know it's not always possible to avoid your assigned certification day, but if you have flexibility, those are the golden hours. Also, bookmark the mobile version of the site (m.edd.ca.gov) as a backup - it sometimes works when the main site is down because it runs on different servers.

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