EDD suddenly showing "Reopen Claim" while still working part-time - site glitch?

This happened to me last month! It's usually because you missed certifying for one period (even if it wasn't your fault). When I called EDD, they told me their system automatically prompts for reopening if there's a gap in certification. I wouldn't worry too much - your claim should update within 3-5 days. Just make sure you keep certifying on time going forward.

actualy this is probly cuz of the quarterly review thing. every 3 months edd checks ur stuff again. happens to everybody. dnt worry about it

Unfortunately, this is a common EDD system issue, especially after their recent website updates. What likely happened is that their system flagged your claim as inactive even though you've been consistently certifying. This is happening to MANY people right now! Here's what you need to do: 1. Wait 48 hours to see if your UI Online account updates and returns to normal 2. If it doesn't, you MUST contact EDD directly to have them fix it in their system 3. They need to remove the "reopen claim" status and restore your regular certification ability DON'T just keep waiting hoping it resolves itself - the longer you wait, the more certifications you might miss, which could affect your benefit payments.

After you reopen it takes about 10 days for the system to process everything. At least that's how long mine took when this happened to me in February. The worst part is you probably won't get paid for these 2 weeks while it's processing. So frustrating!!

had the same issue last week when the site updated!!! was FREAKING OUT!!! but i got through to an edd rep who fixed it in like 2 minutes. the trick is calling right at 8:01am. thats how i got through!!

This is a known issue with EDD's system that happens when there's either a quarterly review (as someone mentioned) or after certain system updates. Here's what's actually happening: When you're on partial unemployment with consistent part-time hours, the system sometimes incorrectly flags your claim as inactive due to the consistent earnings pattern. By completing the "reopen claim" process, you've done the right first step. However, you don't want to wait 10+ days for this to resolve itself. You need to speak with a tier 2 specialist who can remove the reopen status and immediately restore your normal certification access. The problem is getting through EDD's phone system. I had success using Claimyr (claimyr.com) to get through to a representative when this happened to me. They have a service that helps you bypass the busy signals and actually get connected to an EDD agent. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you reach a rep, specifically ask for a tier 2 specialist who can remove the reopen claim status and restore your regular certification access. They can fix this in minutes if you get the right person.

UPDATE: I called EDD this morning after trying for two hours yesterday with no luck. I finally got through and spoke with a representative who confirmed it was indeed a system error. She was able to remove the "reopen claim" status from my account and restore my regular certification access. She said I should be able to certify for the past two weeks by tomorrow morning. For anyone else experiencing this issue - keep calling! Ask specifically for them to remove the reopen claim status and restore your ability to certify. The rep mentioned this has been happening to many people who work part-time with consistent hours.

This is great news! Just for future reference for anyone reading this thread later - this "reopen claim" issue seems to be triggered by either: 1. Missing a certification period 2. Quarterly review timing 3. System updates/glitches 4. Consistent earnings pattern (paradoxically) The key is getting through to an actual EDD representative who can manually override the system flag. Glad you got it sorted out without losing any benefits!

Just wanted to add my experience for anyone else who might face this issue - I had the exact same "Reopen Claim" problem appear out of nowhere last month while on partial unemployment. Like Fatima, I was panicking thinking I'd messed something up. The key thing I learned is that when you do get through to EDD (which can take forever, I know), make sure to ask them to check your "claim status flags" in their system. Sometimes there are multiple flags that get triggered, and they need to clear ALL of them, not just the reopen status. The first rep I spoke to only cleared one flag, and I had to call back again when the problem persisted. Also, if anyone is still struggling to get through by phone, I've had better luck using the "Ask EDD" contact form on their website for non-urgent issues like this. It takes 3-5 business days to get a response, but sometimes they can fix these system glitches without needing a phone call. Worth trying if you're not in immediate need of payments. Glad you got it resolved, Fatima! This whole system is so unnecessarily stressful.

I'm going through this exact same issue right now! Woke up this morning to the "Reopen Claim" message and was completely confused since I've been consistently certifying every two weeks while working part-time at a retail store. Reading through everyone's experiences here is such a relief - I was worried I had somehow messed up my claim. Based on what everyone shared, I'm going to try calling EDD first thing tomorrow morning at 8am sharp. If that doesn't work, I'll try the "Ask EDD" contact form that Amara mentioned since I can probably wait a few days for a response. Thanks to everyone for sharing your experiences and solutions. It's so frustrating that EDD's system creates these problems for people who are doing everything correctly, but at least now I know I'm not alone and there are ways to fix it!