EDD keeps prompting me to 'reopen claim' after each payment - causing delays

OMG THIS HAPPENED TO ME LAST MONTH!! The stupid system kept making me reopen my claim even though I was certifying regularly. I swear EDD's computers are from 1995 or something. I wasted 3 weeks dealing with this nonsense before I finally got it fixed.

This is actually a known glitch in the UI Online system that happens when certain claim types get flagged for review but then automatically clear. The system doesn't properly update your claim status afterward. You're doing nothing wrong - it's on EDD's end. To fix this: 1. DO NOT submit another reopen claim request 2. You need to speak with an EDD tier 2 specialist who can reset your claim status in their system 3. Once fixed, it shouldn't happen again for your current benefit year Unfortunately, this requires reaching an actual EDD representative who has access to the claims management system.

same thing happend to me, just keep reopening it each time and eventually ull get paid. the systems broken but what can u do lol

I was stuck in that same reopen-claim cycle for over a month earlier this year. Tried calling EDD over 40 times and couldn't get through. Finally used Claimyr (claimyr.com) and got connected to an EDD rep in about 20 minutes. They have this video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep explained that my account had a 'stuck status flag' that needed to be manually cleared. They fixed it right on the call and my next certification went through normally without the reopen message. Seriously saved me weeks of stress.

It's completely legitimate. They just automate the calling process that gets you in the EDD queue. You still talk directly to an official EDD representative - Claimyr just handles the frustrating part of getting past the busy signals and 'maximum callers reached' messages. I was skeptical too at first.

This "reopen claim" loop happened to me too, but my issue turned out to be that I had answered one of the certification questions incorrectly (the one about being able and available for work - I said NO one week when I was sick). This triggered the system to think my claim was inactive when it wasn't really supposed to be. Did you answer anything differently on your last certification? Sometimes even small things can trigger weird system issues.

Honestly the whole UI system is just garbage. I've been on unemployment 3 times over the past 7 years and every single time there's been some stupid technical issue that delayed my payments. And then they act like it's OUR fault when their system glitches out!!! Like sorry my need to pay rent is inconveniencing you, EDD!!!!!

Update for anyone following this thread: I did some research and found that this specific 'reopen claim loop' issue has affected quite a few claimants in 2025. It appears to be related to a system update EDD implemented in February. The good news is that once it's corrected by a representative, it typically doesn't reoccur. When you do speak with EDD, specifically mention the 'claim status flag error' or 'phantom reopen claim prompt' - these are the terms their tier 2 specialists are using for this issue.

i had this problem. turned out my employer was filling weekly protest reports saying i quit so the system thought my claim should be closed. the edd rep fixed it when i finally got through to one. check ur account for any employer protests maybe?

Update: I finally got through to EDD today using that Claimyr service someone mentioned. The rep immediately knew what was happening and said it was definitely a system glitch on their end. She fixed something in my account (took about 5 minutes) and told me I should be able to certify normally from now on without the reopen message appearing. She also processed my pending weeks while I was on the phone, so I should get paid in 24-48 hours! Such a relief after weeks of stress. Thanks everyone for your help!

That's awesome that you got it resolved so quickly once you reached someone! I'm dealing with a similar issue right now where my account keeps asking me to reopen my claim even though I've been certifying regularly. Reading through this thread has been super helpful - especially learning about the specific terms to use when talking to EDD. I'm going to try calling them tomorrow and mention the "claim status flag error" that Lincoln mentioned. It's so frustrating that these system glitches cause so much stress when people are already dealing with financial uncertainty. Thanks for sharing your update and letting us know it worked out!

This thread has been incredibly helpful! I'm currently dealing with the exact same reopen claim loop - it's happened twice in the past month and I was starting to think I was doing something wrong. Reading Diego's update gives me hope that this can actually be fixed quickly once you reach the right person. I'm definitely going to try that Claimyr service since calling EDD directly has been impossible (I've tried over 20 times and either get busy signals or disconnected). It's so frustrating that a system glitch can cause this much financial stress, but at least now I know what to ask for when I do get through to someone. Thanks everyone for sharing your experiences and solutions!

I'm currently experiencing this exact same issue! It's so frustrating to see that "reopen claim" message pop up when you know you've been certifying regularly. I've been dealing with this for about 3 weeks now and was starting to panic that I'd somehow messed up my claim. Reading through everyone's experiences here has been such a relief - especially knowing that it's a known system glitch and not something I did wrong. I'm definitely going to try reaching out to EDD using those specific terms Lincoln mentioned about the "claim status flag error." It's ridiculous that we have to become experts in EDD's internal terminology just to get basic technical issues resolved, but I'm grateful for the community knowledge sharing here. Diego, your update about getting it fixed so quickly gives me hope that this nightmare might actually end soon!

This thread has been a lifesaver! I'm dealing with this exact same reopen claim loop right now - it's happened 4 times over the past two months and I was convinced I was somehow breaking my own account. The financial stress of not knowing when payments will come through is absolutely crushing, especially when you're already dealing with unemployment. I tried calling EDD dozens of times but could never get through. After reading everyone's experiences here, I'm going to try that Claimyr service and make sure to use Lincoln's specific terminology about "claim status flag error" and "phantom reopen claim prompt." It's honestly insane that we need to become EDD system experts just to get basic issues resolved, but I'm so grateful for this community sharing solutions. Diego's success story gives me real hope that this can actually be fixed quickly once you reach the right person!

Just wanted to jump in and say thank you to everyone who shared their experiences and solutions here! I'm currently dealing with this exact same reopen claim loop issue - it's happened twice in the past three weeks and I was starting to panic that I'd somehow messed up my certification process. Reading through all these comments has been such a huge relief, especially learning that it's a known system glitch from the February update and not something I did wrong. The specific terminology Lincoln shared about "claim status flag error" and "phantom reopen claim prompt" is incredibly helpful - I never would have known to use those exact terms when talking to EDD. Diego's success story with getting it fixed so quickly once he reached the right person gives me real hope. I'm definitely going to try the Claimyr service since regular calling has been impossible. It's frustrating that we need to become experts in EDD's internal systems just to get basic technical issues resolved, but I'm so grateful for this community knowledge sharing. This is exactly why forums like this are so valuable when dealing with bureaucratic nightmares!

Wow, I'm so glad I found this thread! I'm currently stuck in this exact same reopen claim loop - it's happened to me twice in the past month and I was starting to think I was going crazy. Each time I get that stupid "reopen claim" message even though I've been certifying regularly every two weeks. The uncertainty of not knowing when I'll actually get paid is causing me so much anxiety, especially with bills piling up. Reading through everyone's experiences here has been incredibly reassuring - it's such a relief to know this is a known system glitch and not something I'm doing wrong. I had no idea about the February system update causing these issues. The specific terminology Lincoln shared about "claim status flag error" and "phantom reopen claim prompt" is going to be so helpful when I try to get through to EDD. I'm definitely going to try that Claimyr service since I've called EDD probably 30+ times over the past few weeks with zero luck getting through. Diego's success story gives me real hope that this can actually be resolved quickly once you reach someone who knows what they're doing. Thank you all for sharing your experiences and solutions - this community support means everything when you're dealing with EDD's broken systems!

I just wanted to add that if anyone is still dealing with this issue, I found another potential workaround while waiting to get through to EDD. Sometimes the reopen claim loop is triggered by browser cache issues on the UI Online portal. Try clearing your browser cache completely, or better yet, try accessing your account from a different browser or incognito/private mode. This won't fix the underlying system glitch that needs EDD to resolve, but it might help you certify in the meantime without seeing that annoying reopen message. I noticed when I switched from Chrome to Firefox, the reopen prompt didn't appear for my last certification (though I still plan to call EDD to get the root cause fixed properly). Just a temporary fix idea while everyone is working on getting through to an actual representative!

This thread has been incredibly helpful for me! I'm currently experiencing this exact same reopen claim loop issue - it's happened three times in the past five weeks and each time I panic thinking I've somehow broken my claim. The financial stress of unpredictable payment timing is brutal when you're already dealing with unemployment uncertainty. What really strikes me about reading everyone's experiences is how this seems to be affecting so many people, yet EDD hasn't issued any official communication about this known system glitch. It's frustrating that we have to rely on community forums to understand what's happening with their own system. I'm definitely going to try the Claimyr service and use those specific terms Lincoln mentioned about "claim status flag error." Emma's browser cache suggestion is also really smart - I'm going to try that immediately while I work on getting through to an actual rep. Thank you all for sharing your knowledge and experiences. This community support makes such a difference when dealing with EDD's broken systems. I'll make sure to update everyone once I get this resolved!