PA UC weekly certification error after reopening claim - system keeps asking to reopen already active claim

same thing happend to me last month!! the website is so glitchy sometimes. i just kept trying every few hours and by the next day it worked fine. might just be a system delay

I hate when the PA UC system does this!!!! It's like the RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING! I had this exact problem in January and wasted THREE WEEKS trying to get it fixed through their messaging system. Nobody ever responds to those messages BTW. The only way I fixed it was calling and calling and calling until I got a human who actually knew what they were doing.

This is a known issue with the PA UC system when there's a timing disconnect between when you reopen your claim and when their mainframe processes the update. Here's what you need to do: 1. First, check if your BYE (Benefit Year End) date is current or expired. If it's expired, that's a different issue. 2. If your BYE is still valid, wait 48 hours from when you reopened (sometimes their batch processing only runs certain days). 3. If it's been over 48 hours, you need to contact an agent to manually clear the flag in the system. They can fix this in minutes once you reach someone. Don't reopen your claim again as this can cause further confusion in the system. This is definitely something that requires an agent to correct if waiting doesn't resolve it.

I had the exact same problem back in March! I tried calling for days and couldn't get through. Someone told me about this service called Claimyr that got me connected to a UC rep in about 20 minutes after trying for days on my own. They have a video showing how it works at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 and their website is claimyr.com. It was way better than spending hours redialing that busy signal! The agent fixed my claim loop issue right away once I got through.

I work as an employment counselor and this is actually a common issue in the PA UC system right now. There was a system update in April 2025 that's causing this exact problem for many claimants who are reopening existing claims. When you reopen a claim, there are two separate status flags that need to update: the claim status itself (which shows as "Active" on your dashboard) and the weekly certification eligibility flag (which is what's causing your error message). Sometimes these get out of sync. Definitely contact a representative as mentioned above. But also, check if you can access the weekly certification through the direct link rather than the dashboard. Sometimes going directly to the certification page bypasses this error. The direct weekly certification URL is on their site under "File Your Weekly Benefits." In the meantime, document everything - take screenshots of your active claim status and the error messages. You might need these if there are any delays in payments.

Yes, you'll still be able to file for these weeks once the issue is resolved. The PA UC system allows for backdated weekly certifications in situations like this where there's a system error preventing you from filing. Just make sure you explain to the rep that you've been trying to file but the system wouldn't let you. The important thing is getting this resolved within 21 days of your first eligible week, as that's typically the cutoff for backdated weeks without needing special approval. Given you reopened just last week, you should be well within that timeframe.

Did anyone else notice that the unemployment office changed their system again without telling anyone? I swear they do this every few months just to confuse people and make it harder to get benefits. My cousin works for the state (not UC) and she says they're always making "improvements" that just break things. My neighbor had the same problem last week and she ended up having to go to the CareerLink office in person to get it fixed because no one would pick up the phone. If you have one nearby might be worth trying.

UPDATE: Finally got through to PA UC this morning! Used the Claimyr service that someone suggested here and got connected in about 15 minutes. The agent confirmed it was exactly what you all described - a system glitch where my claim status updated but the weekly certification flag didn't. She fixed it while I was on the phone and I was able to file my weekly certification right after hanging up. She also processed my previous week that I couldn't file. The agent mentioned they're seeing a lot of these cases because of a recent system update (just like someone mentioned here). For anyone else with this issue - you definitely need to speak with a representative, waiting won't fix it automatically. Thanks everyone for your help!

So glad I found this thread! I'm dealing with the exact same issue right now - reopened my claim 3 days ago, shows active on my dashboard, but can't file weekly cert because it says I need to reopen first. The system is driving me crazy! Based on everyone's advice here, sounds like I need to bite the bullet and try to get through to a rep. Really appreciate Ella coming back with the update - gives me hope this can actually be fixed quickly once you reach someone who knows what they're doing.

This is such a helpful thread! I'm currently dealing with a similar issue where I reopened my claim about a week ago and it shows as active, but I keep getting bounced around when trying to file my weekly certification. The system just keeps telling me to complete steps I've already done. It's reassuring to know this is a known glitch and not something I did wrong. I'm definitely going to try calling early in the morning like someone suggested, and if that doesn't work I might check out that Claimyr service. Thanks everyone for sharing your experiences - it really helps to know you're not alone when dealing with these frustrating system issues!

I'm experiencing this exact same issue! Reopened my claim on Monday and it shows "Regular Active" on my dashboard, but every time I try to file my weekly certification it kicks me back to the reopening page. It's like being stuck in a loop! Really glad I found this thread because I was starting to think I messed something up during the reopening process. Based on everyone's advice here, sounds like I need to call and get a rep to manually fix whatever flag is stuck in their system. Going to try calling first thing tomorrow morning and hope I can get through. Thanks to everyone who shared their experiences - it's such a relief to know this is a known system glitch and not user error!

Heck it’s not only actually reopening claims. I have a brand new claim that was approved and it’s telling me to reopen. I only claimed like 2 weeks so far lol

I'm dealing with this exact same nightmare right now! Reopened my claim 5 days ago after being off UC for about 6 weeks due to a temp job that ended. My dashboard clearly shows "Status: Regular Active" but when I try to file my weekly cert, it keeps looping me back to the reopen claim page. It's so frustrating because you can see the system recognizes your claim is active, but some other part of the system didn't get the memo! I've been hesitant to call because I know how impossible it is to get through, but after reading everyone's experiences here it's clear that's the only real solution. Going to try calling super early tomorrow morning and if that doesn't work, might look into that Claimyr service people mentioned. Really appreciate everyone sharing their stories - makes you feel less crazy when you realize it's a widespread system glitch and not something you did wrong during the reopening process!

I'm going through this EXACT same issue right now! Reopened my claim on Thursday and my dashboard shows "Regular Active" but I keep getting stuck in that endless loop when trying to file my weekly certification. It's so relieving to find this thread and realize it's not just me - I was starting to think I somehow messed up the reopening process. Based on everyone's advice here, sounds like this is definitely a known system glitch from their recent update where the claim status and weekly cert flags get out of sync. Really appreciate Ella coming back with the update showing it can be fixed quickly once you get through to a rep. Going to try calling first thing Monday morning and if that doesn't work, might check out that Claimyr service too. Thanks everyone for sharing your experiences - it makes such a difference knowing you're not alone when dealing with these frustrating PA UC system issues!

This thread has been so helpful! I'm dealing with the exact same issue right now - reopened my claim 6 days ago and it shows "Regular Active" on my dashboard, but I keep getting that frustrating loop when trying to file my weekly certification. It's such a relief to know this is a widespread system glitch and not something I did wrong. I've been putting off calling because I know how hard it is to get through, but after reading everyone's experiences here it's clear that's really the only way to get this fixed. Going to try calling super early Monday morning like some people suggested. If that doesn't work, I might look into the Claimyr service too. Really appreciate everyone sharing their stories and especially Ella for coming back with the update! It gives me hope that once I actually reach someone who knows what they're doing, this can be resolved quickly. The PA UC system can be so frustrating but at least we're all dealing with it together!

I'm having this exact same problem right now! Just reopened my claim yesterday and my dashboard shows "Regular Active" but when I try to file my weekly certification, it keeps bouncing me back to the reopening page. It's so frustrating because you can clearly see the system knows your claim is active, but something isn't synced up properly. Reading through everyone's experiences here has been really helpful - at least now I know it's a widespread system glitch from their recent update and not something I messed up during the reopening process. Sounds like calling early in the morning is the best strategy based on what people have shared. Really appreciate everyone taking the time to explain what's happening and sharing solutions that actually worked! Going to try calling first thing tomorrow morning and hopefully get through to someone who can fix whatever flag is stuck in their system. Thanks for creating this thread - it's such a relief to know you're not alone when dealing with these PA UC system issues!

This is such a helpful thread! I'm dealing with the exact same issue right now - reopened my claim about 4 days ago and it shows "Regular Active" on my dashboard, but I keep getting that endless loop when trying to file my weekly certification. It's so frustrating because you can see your claim is clearly active but then the system acts like it doesn't recognize that when you try to certify. I was starting to panic thinking I somehow messed up the reopening process, but reading through everyone's experiences here is such a relief. It's definitely a widespread system glitch from their recent update where those two status flags get out of sync like someone explained. Going to try calling super early Monday morning based on the advice here. If that doesn't work, I might look into the Claimyr service too since it seemed to work well for others. Really appreciate everyone sharing their experiences and especially those who came back with updates - it gives me hope this can actually be resolved quickly once you reach the right person! The PA UC system can be so glitchy but at least we have this community to help each other navigate these issues!

I'm experiencing this exact same issue! Reopened my claim on Wednesday after being off UC for about a month due to temporary work. My dashboard clearly shows "Status: Regular Active" but every time I try to file my weekly certification, it loops me right back to that reopening page like I never completed it in the first place. It's so frustrating because you can literally see that the system recognizes your claim as active, but then some other part of their system acts like it has no idea what's going on. I've tried everything - different browsers, clearing cache, waiting, logging out and back in - nothing works. Reading through this thread has been incredibly helpful! I was starting to think I somehow botched the reopening process, but it's clear this is just another PA UC system glitch affecting tons of people. Really appreciate everyone sharing their experiences and solutions. Based on what I'm seeing here, sounds like I need to bite the bullet and try to get through to a rep who can manually fix whatever flag is stuck in their system. Going to try calling first thing tomorrow morning around 7:30 AM like others suggested. If that doesn't work, I might check out that Claimyr service too. Thanks everyone for making me feel less alone in dealing with these ridiculous system issues!

I'm dealing with this exact same nightmare right now! Just reopened my claim 4 days ago and my dashboard shows "Regular Active" but I keep getting stuck in that endless loop where the weekly certification system acts like I never reopened at all. It's so maddening because you can literally see your claim is active but then another part of their system has no clue! I was honestly starting to panic thinking I'd somehow screwed something up during the reopening process, but reading through everyone's experiences here has been such a huge relief. It's clearly a widespread system bug from their recent update where those status flags get out of sync like others explained. Planning to try calling super early tomorrow morning around 7:30 AM based on the success stories here. If I can't get through, I might try that Claimyr service too since it seemed to work well for several people. Really appreciate everyone sharing their real experiences and solutions - it makes dealing with these PA UC glitches so much less stressful when you know you're not alone and there are actual ways to fix it! Will try to come back with an update once I hopefully get this resolved. Thanks for creating such a helpful thread!