PA UC weekly certification error after reopening claim - system keeps asking to reopen already active claim

same thing happend to me last month!! the website is so glitchy sometimes. i just kept trying every few hours and by the next day it worked fine. might just be a system delay

I hate when the PA UC system does this!!!! It's like the RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING! I had this exact problem in January and wasted THREE WEEKS trying to get it fixed through their messaging system. Nobody ever responds to those messages BTW. The only way I fixed it was calling and calling and calling until I got a human who actually knew what they were doing.

This is a known issue with the PA UC system when there's a timing disconnect between when you reopen your claim and when their mainframe processes the update. Here's what you need to do: 1. First, check if your BYE (Benefit Year End) date is current or expired. If it's expired, that's a different issue. 2. If your BYE is still valid, wait 48 hours from when you reopened (sometimes their batch processing only runs certain days). 3. If it's been over 48 hours, you need to contact an agent to manually clear the flag in the system. They can fix this in minutes once you reach someone. Don't reopen your claim again as this can cause further confusion in the system. This is definitely something that requires an agent to correct if waiting doesn't resolve it.

I had the exact same problem back in March! I tried calling for days and couldn't get through. Someone told me about this service called Claimyr that got me connected to a UC rep in about 20 minutes after trying for days on my own. They have a video showing how it works at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 and their website is claimyr.com. It was way better than spending hours redialing that busy signal! The agent fixed my claim loop issue right away once I got through.

I work as an employment counselor and this is actually a common issue in the PA UC system right now. There was a system update in April 2025 that's causing this exact problem for many claimants who are reopening existing claims. When you reopen a claim, there are two separate status flags that need to update: the claim status itself (which shows as "Active" on your dashboard) and the weekly certification eligibility flag (which is what's causing your error message). Sometimes these get out of sync. Definitely contact a representative as mentioned above. But also, check if you can access the weekly certification through the direct link rather than the dashboard. Sometimes going directly to the certification page bypasses this error. The direct weekly certification URL is on their site under "File Your Weekly Benefits." In the meantime, document everything - take screenshots of your active claim status and the error messages. You might need these if there are any delays in payments.

Yes, you'll still be able to file for these weeks once the issue is resolved. The PA UC system allows for backdated weekly certifications in situations like this where there's a system error preventing you from filing. Just make sure you explain to the rep that you've been trying to file but the system wouldn't let you. The important thing is getting this resolved within 21 days of your first eligible week, as that's typically the cutoff for backdated weeks without needing special approval. Given you reopened just last week, you should be well within that timeframe.

Did anyone else notice that the unemployment office changed their system again without telling anyone? I swear they do this every few months just to confuse people and make it harder to get benefits. My cousin works for the state (not UC) and she says they're always making "improvements" that just break things. My neighbor had the same problem last week and she ended up having to go to the CareerLink office in person to get it fixed because no one would pick up the phone. If you have one nearby might be worth trying.

UPDATE: Finally got through to PA UC this morning! Used the Claimyr service that someone suggested here and got connected in about 15 minutes. The agent confirmed it was exactly what you all described - a system glitch where my claim status updated but the weekly certification flag didn't. She fixed it while I was on the phone and I was able to file my weekly certification right after hanging up. She also processed my previous week that I couldn't file. The agent mentioned they're seeing a lot of these cases because of a recent system update (just like someone mentioned here). For anyone else with this issue - you definitely need to speak with a representative, waiting won't fix it automatically. Thanks everyone for your help!