EDD sent letter saying my regular certification created new claim - still have active claim until August

This sounds like the 'phantom claim' issue that's been happening lately in the system. What likely happened is that something in your certification triggered the system to think you were filing a new claim. It usually occurs if you entered different employer information or answered certain eligibility questions differently than before. Don't panic! Your original claim should still be active through August as you mentioned. But you should definitely contact EDD to clarify the situation before your next certification period. Otherwise, the system might get confused about which claim to pay you under.

omg literally JUST had this happen 2 me last month!!! so frustrating!! ended up my reg cert somehow got processed as a new claim even tho i did NOTHING diff when i certified. took me 3 weeks to get it fixed bc could NOT get thru on phone

I experienced this exact issue back in January. What's happening is there's a glitch in the UI Online system where if you have partial employment and report certain earnings thresholds, it can sometimes trigger a new claim filing in the system. Here's what you need to do: 1. Continue certifying as normal on your ORIGINAL claim timeline 2. Contact EDD immediately to cancel the erroneous new claim 3. Ask them to issue an official notice of correction 4. Document everything (take screenshots of your UI Online account showing your original claim is active) If you don't address this, you might end up with payment delays or, worse, they may try to establish a new benefit year with a different weekly amount based on more recent quarters.

I've been dealing with EDD issues for years, and this phantom claim situation is more common than you'd think. The system is STILL glitchy despite all their "upgrades". The worst part is trying to get through to an actual human who understands what's happening. I spent 4 DAYS calling non-stop before finally getting someone who could help with my similar issue. Try using Claimyr (claimyr.com) - they got me through to an EDD agent in about 20 minutes after I'd been trying for days. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Worth it to avoid the endless busy signals and disconnects. The agent was able to cancel my erroneous claim and note my account so my correct claim stayed active.

is this bcuz of that new system update they did? my brother said they were changing something in the ui online system last week and lots of ppl having prblms now

Does anyone know if this phantom claim thing affects your benefit amount? Like will they accidentally pay you from both claims or stop paying the original one? So confusing!!!!

I work for a non-profit that helps people with EDD issues, and we're seeing this problem a lot lately. It seems to be happening specifically with partial unemployment claims where the reported earnings fluctuate. The EDD system incorrectly interprets certain patterns of earnings as indicating a job loss and automatically generates a new claim. Make sure when you call that you specifically request to speak with a Tier 2 specialist who can access the claims processing system. Regular representatives often can't see or fix this particular glitch. And don't certify for the new claim - only continue certifying for your original claim.

wait wait wait - is thisthe same as when they do that auto refile thing at the end of ur benefit year?? cuz that's different i think???

UPDATE: I finally got through to EDD this morning! The rep confirmed it was indeed a system error where my certification triggered an automatic new claim. She said it's happening because of recent changes to how they process partial unemployment claims. She removed the erroneous new claim from my account and noted that my original claim should continue until August. She said my payment for this week might be delayed by 1-2 days while the system updates, but otherwise everything should continue normally. Thanks everyone for your help and advice! This forum saved me so much stress.

So glad you got this resolved! I'm actually dealing with something similar right now - got a letter about a "new claim" even though I've been on partial UI for months. Your experience gives me hope that it can be fixed quickly once you get through to the right person. For anyone else facing this issue, it sounds like the key takeaways are: 1) Don't panic, it's a known system glitch, 2) Keep certifying on your original claim only, 3) Call ASAP and ask for a Tier 2 specialist, and 4) Document everything with screenshots. Thanks for sharing your resolution - this thread is going to help so many people!