


Ask the community...
Not sure if this helps, but I had a similar issue with my SDI claim. I ended up having to fax (yes, fax in 2023 🙄) a signed letter explaining my situation along with copies of my ID. Took forever, but they eventually sorted it out.
I went through this exact same nightmare a few months ago! Here's what finally worked for me: I had to submit a paper form (DE 8714) that you can download from the EDD website. You fill it out with your SSN, old email, new email, and include a copy of your ID. Then mail it to their Sacramento office. It took about 2-3 weeks to process, but they eventually updated my email and sent me a confirmation letter. Way slower than online, but it's the official way to change your email when you can't access the old one. Hope this helps!
@e062c331c939 You can actually request expedited delivery for the Money Network card if you really need it faster! There's usually a fee (around $15-20) but it can arrive in 2-3 business days instead of a week. Just call the number on the EDD website once your payment shows as paid. Also, some people set up direct deposit to avoid the card altogether for future payments.
UPDATE: It worked!!! I used Claimyr this morning and got connected to an EDD rep after only waiting about 10 minutes! The agent confirmed what some of you suggested - reporting those part-time hours triggered an eligibility review but there was a system error that didn't notify me or schedule the interview. She cleared the flag on my account and I'm now able to certify online again! She also processed my pending certifications from the paper forms I'd sent in. Thank you all for your help and suggestions!
OMG thank you for posting this update!!! I'm going to try Claimyr right now. So sick of this broken system!
That's amazing news Miguel! Thanks for coming back to update us - it really helps to know what actually worked. I'm dealing with a similar issue where my online certification suddenly stopped working after I reported some freelance income. Going to try Claimyr today based on your success. It's so frustrating that EDD's system has these glitches but doesn't properly notify us what's happening. At least now I know there's hope of getting it fixed quickly with the right approach!
Wow, this thread has been so helpful! I'm new to this community but dealing with the exact same certification lockout issue. My online access stopped working about 2 weeks ago right after I reported some gig work income. I had no idea this was a known pattern with EDD's system. Seeing Miguel's success with Claimyr gives me hope - I was starting to think I'd be stuck with those slow paper forms forever. Going to try both the secure message approach and Claimyr. Thanks everyone for sharing your experiences and solutions!
I wonder if theres a calculator somewhere that shows exactly how much they'll reduce ur benefit by based on what u earn? I'm always trying to figure out if picking up an extra shift is even worth it lol
There are some unofficial calculators online, but the official formula is: 1. You can earn up to $25 with no reduction 2. For earnings above $25, they reduce your weekly benefit by 75% of what you earn So if your weekly benefit amount is $300 and you earn $125 in a week: - First $25 doesn't count against you - Remaining $100 × 75% = $75 reduction - You'd receive $225 ($300 - $75) in benefits plus your $125 in wages Generally, it's always financially better to take extra work when offered, even with the benefit reduction.
Just wanted to add my experience since I went through this exact same worry! I work at a hotel and had a really busy week during a conference where I made almost double my usual hours. I was terrified to report it because I thought they'd shut down my claim. But everyone here is absolutely right - I reported everything honestly, got $0 for that one week, and then the next week when my hours dropped back down, my benefits resumed like nothing happened. The system really is set up to handle this kind of thing. The key thing I learned is that you HAVE to keep certifying every two weeks no matter what, even if you know you won't get paid that week. Missing your certification is what can actually mess up your claim, not having a good week of earnings. Stay honest and keep certifying - you'll be fine!
Nasira Ibanez
Hey, just following up - were you able to get this resolved? I'm curious which method ended up working for you.
0 coins
Laila Fury
•Finally got it fixed! After trying everything suggested here with no luck, I ended up using that Claimyr service to get through to EDD. Took about 40 minutes to get a callback with an agent on the line. Turns out my account was actually LOCKED due to too many failed login attempts (which wasn't my fault - I hadn't even tried logging in that many times!). The agent had to manually unlock it and reset my password. All working now and I was able to certify just in time. Thanks everyone for your help!
0 coins
Geoff Richards
•Thanks for updating us! That's great you got it resolved. It's strange how the system didn't even tell you it was locked from too many attempts - it just kept saying it would send reset emails that never arrived. Classic EDD confusion. Glad you got through in time for your certification!
0 coins
Marcus Patterson
So glad to hear you got it resolved! This thread is super helpful for anyone else dealing with this issue. I'm bookmarking it because I feel like EDD account problems are so common and their error messages are never clear about what's actually wrong. The fact that your account was locked but the system was still pretending to send reset emails is typical EDD - they make everything so confusing. Thanks for sharing the solution that worked!
0 coins
AstroExplorer
•This is exactly why I joined this community! These kinds of detailed problem-solving threads are so valuable. I'm dealing with a similar issue right now where my account seems to be working but my payments are stuck in "pending" status for weeks. Reading through all the suggestions here gives me hope that there are actual solutions out there. The EDD system really is terrible at communicating what's actually wrong - like how @Laila Fury s'account was locked but the system kept acting like it was sending reset emails. Makes you wonder how many other people are stuck thinking it s'an email delivery problem when it s'actually something completely different!
0 coins