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I tried certifying by phone last year and the system kept hanging up on me when I tried to enter my work search information. something about "too many attempts" but I was only trying to enter 3 job contacts! ended up having to go to the library to use their computers and certify online. phone system seems buggy sometimes.
That's frustrating about the phone system glitching on work search entries! I've had similar issues with automated systems timing out. For anyone else who might run into this - if the phone system keeps hanging up during work search reporting, try speaking your entries more slowly and clearly, and make sure you're in a quiet area with good cell reception. Sometimes background noise can confuse the voice recognition. Also, have all your job contact info written down beforehand so you're not pausing to think - the system might interpret long pauses as connection issues. If it keeps failing, the online system is definitely more reliable for complex entries like work search activities.
I'm going through the exact same thing right now! My Money Network card was frozen three days ago with no warning. I found out when I tried to buy groceries and the transaction was declined - so embarrassing. When I finally got through to EDD yesterday (took 6 hours of calling), they said it's part of a "routine security review" but couldn't give me any details about what triggered it or how long it would take. They just said I'd get paper checks "soon." This is so stressful because I have rent due next week and I'm a single mom with two kids. Has anyone had success getting an emergency payment while waiting for this to be resolved? I'm really worried about making ends meet with these delays.
I'm so sorry you're dealing with this stress, especially as a single mom! I went through something similar last year and the emergency payment process at the local EDD office was a lifesaver. You'll need to bring proof of your rent obligation (lease agreement or rent notice), ID, and any documentation showing your financial hardship. They can sometimes issue an emergency check within 2-3 business days. Also, if you have a local food bank or community assistance program, don't hesitate to reach out while you're waiting - many have emergency rent assistance too. You've got this, and remember this is temporary even though it feels overwhelming right now. @e284d73b3dcd
I'm dealing with this exact situation right now too! My card got frozen on Tuesday and I'm still waiting for my first paper check. What's really frustrating is that EDD won't give you a timeline - they just keep saying "a few weeks" which could mean anything. I called Money Network directly and they confirmed that once EDD freezes the card, they have zero control over when it gets unfrozen. The Money Network rep was actually more helpful than EDD and explained that this is happening to thousands of people right now due to some kind of security issue. She suggested documenting everything - dates of calls, reference numbers, etc. - in case you need to escalate later. I'm also keeping screenshots of my UI Online account showing that my claim is still active. Hang in there - from what everyone is saying here, it sounds like most people do eventually get it resolved, it's just the waiting that's brutal.
Thanks for sharing this info! I just got off the phone with Money Network too and you're right - they were way more helpful than EDD. The rep told me the same thing about thousands of accounts being affected. I'm definitely going to start keeping better records of all my calls and reference numbers. It's good to know I'm not alone in this mess, even though it sucks that so many of us are dealing with it. Did Money Network give you any sense of whether this will actually take weeks or months to resolve?
Update: I submitted my application yesterday and clearly stated that I have no written guarantee of future work and that my assignments are day-to-day with varying hours. Now I'm just waiting to see what happens. Thanks everyone for the advice!
I hope it works out for you! As someone who's been through the EDD process multiple times, I'd suggest keeping detailed records of your application and any correspondence you receive. If they initially deny you, don't give up - the appeals process can sometimes work in favor of substitutes who can clearly demonstrate they have no guaranteed work. Also, make sure you're continuing to look for work during the summer (and document your job search) since that's a requirement for receiving benefits. The retail job you mentioned from 14 months ago might actually help your case if it falls within your base period. Keep us posted on what happens!
This is really solid advice! I didn't even think about documenting my job search efforts during summer. That makes sense since it's a requirement. I'll definitely keep detailed records of everything. Do you know if there's a specific format EDD prefers for job search documentation, or is it pretty flexible as long as you can show you're actively looking?
I think the most important thing here is your intention wasn't to defraud the system. You made an honest mistake that you're trying to correct. For such a small amount, adding it to your next certification with a clear explanation is reasonable. EDD is primarily concerned with intentional misrepresentation, not small calculation errors.
I went through something similar a few months ago! Made the same net vs gross mistake on a $45 payment. I was stressed about it for days, but I ended up just adding the difference to my next certification with a note explaining the correction. No issues at all - my payments continued normally and I never heard anything back about it. The key is being proactive about fixing it rather than hoping it goes unnoticed. Your approach of adding the $10 difference with an explanation on your next cert is solid. Just be clear and honest in your notes about what happened. EDD seems to appreciate when people catch and correct their own mistakes quickly.
Daniela Rossi
UPDATE: Wanted to let everyone know what finally worked! After trying to call the technical support line for 2 days (never got through), I ended up using that Claimyr service someone mentioned above. Got connected to an EDD rep in about 30 minutes this morning! The first person couldn't help, but they transferred me to a tier 2 specialist who verified my identity and updated my email address on the spot. She also unlocked my account and I was able to immediately log in and complete my certification that was pending. Payment should be deposited to my Money Network card in 24-48 hours. If anyone else has this issue, definitely ask for a tier 2 specialist who works with account security - regular reps really can't help with this specific problem. Thank you all for your help!!!
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Nia Williams
•So glad you got it sorted out! This is super helpful info for anyone else dealing with the same issue. The tier 2 specialist detail is key - I've seen so many people get frustrated because they keep getting transferred to regular reps who just can't make those account changes. Thanks for updating us with what actually worked!
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Omar Fawzi
This is exactly the kind of detailed follow-up that helps everyone! I've been lurking here for weeks trying to figure out my own EDD issues and seeing real solutions with step-by-step updates is so valuable. The tier 2 specialist distinction is something I never would have known to ask for. Bookmarking this thread for future reference - seems like account access problems are way more common than they should be. Glad you got your payment sorted before rent was due!
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Omar Mahmoud
•This whole thread has been so helpful! I'm actually dealing with a similar situation right now - got locked out after what I think was a security update that changed something with my account. I've been putting off calling because I heard horror stories about wait times, but seeing that Daniela actually got through and got it resolved gives me hope. Going to try the Claimyr service tomorrow and make sure to specifically ask for a tier 2 specialist if the first person can't help. Really appreciate everyone sharing their experiences - makes such a difference knowing what actually works vs just guessing!
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